Reviews
Service Ford Explorer
Great experience, no problems no hassles detailed explanations of services and recommendations. Fast service turn around time due recommend for service. Thank you very much
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Tony and Jessie are amazing!
Jessie and Tony Trevino are amazing! If I could give more stars I would they always help out and really take care of my car! Never disappoints
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your great recommendation for Jessie and Tony! We are thrilled to hear that we were able to provide you with a great experience.
Ford F-350 Dully
Had a great experience staff was knowledgeable honest and got me in and out on time. It was also nice to know that the history of my vehicle was there for me and the staff to review
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience, Lalo. We are glad to hear that we were able to provide you with a great experience.
Diagnostics for error code po299
I dropped off my truck to get diagnostics run on it. They had my truck for a week. The tech assigned to my vehicle only returned 1 out of my 4 calls. Despite having my vehicle for a week and spending 300 dollars on diagnostics they did absolutely nothing and didn't figure out the problem. When I dropped it off at only had one code that popped up which is po299. Upon driving out of the dealership my truck slowed to 35 miles per hour maximum. It popped up a new code po246. So I decided to figure out what was wrong this time. Whoever ran"diagnostics" on my vehicle broke my turbo solenoid. I only recommend them if your want to waste money and get your vehicle back with broken parts or worse damage.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Lorenzo Vargas Service Director lvargas2@Group1Auto.com
First oil change
I purchased our f150 platinum at shamaly and get all of my services done there because of their great team. From purchases to recalls to services, they are polite, professional and prompt.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your great recommendation, John! We are thrilled to hear that you had a great experience. We thank you for your business and we look forward to business with you in the future.
Jesus Eudave
Esther Blount in service, was excellent. She is very personable and very knowledgeable. Great asset to the company . Great facilities and would highly recommend to others
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Jesus, for your kind words about Esther! We are very happy to hear that we were able to provide you with an enjoyable experience!
Made an appointment, went there, no customers around, no...
Made an appointment, went there, no customers around, no one would help. Finally helped and he said it would be 3 days before looked at! What the point of making an appointment. The service department sucks! I asked if they could give a date and time to look at my truck he said no.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I apologize for your experience with our service department. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at lvargas2@Group1Auto.com. Lorenzo Vargas Service Director
I forgot it was just a screen name on this review. Not dodging being public. My name is Bobby Brookshire. No need to make right. I have ordered the part and will install myself. Luckily Im able to do so. Just so attention has been made on the level of customer service going on or lack there of. I know times have been tough lately but, your customers deserve better whether they have purchased the vehicle from you or not. I do appreciate that the reviews are read and responded too.
Oil change and cabin Filter replaced
My experience at the dealership went great they help me and explain to me on what was the proper oil change I needed and or Select is a oils..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jeziel, for your kind words! We thank you for your business and look forward to your next visit!
Great Service
It was very easy to make my service appointment online. I was in and out in about 00 minutes. Service writer Adria was great. She was very nice, courteous and knowledgeable. Definitely recommend her!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words for our staff, we appreciate it!
Ford explorer transmission service
Adria and rest of team provide excellent service and support, will continue to take all my vehicles to them. Will continue to recommend to family members
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words for our staff, we appreciate it!