Reviews
Shopper
My salesman went above and beyond to get me the best deal. Very knowledgeable on the SUV’s. He even told me about the new Bronco features and performance.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Rob, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Darrell
You in good hands with Shamaley Ford. Always good to take my vehicle for service at this place because you know you are getting the best service in town.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Darrell, for your kind words! We thank you for your business and look forward to your next visit!
Jorge Rey was the best
Jorge helped out with all the process and made it streamlined. He was great salesman. I have bought my last 4 card from this dealership and salesman
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Cynthia and Jay, for your kind words about Jorge! We thank you for your continued business and look forward to your next visit!
Carolina
During the entire buying process Mathew, the sales person, was super helpful. He guided me through everything, not just the sale. I see him a week later and he still wants to help. Charlie, the used car manager, was equally helpful and service oriented. I would certainly recommend any family member or friend to go to Shamaley. Very happy with their knowledge and great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Carolina for your kind words for Mathew! We are thrilled that he provided you with a knowledgeable and helpful car buying experience. Congratulations on your new car!
Mrs. Montero
Customer service was excellent . Time at the dealership was less then the usual time I have spent there before. Really impressed with everything. The dealership was super clean
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Elba, for your kind words! We thank you for your business and look forward to your next visit!
Rude service advisors that are not knowledgeable enough...
Rude service advisors that are not knowledgeable enough to quote correct pricing or detailed enough to do what you request. When confronting these "advisors" expect sharp and snarky replies with added pet names like "boss" to add finishing touches on their masterpiece of poor customer service.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for informing me about your situation. Please know that we are looking into your concerns and will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Lorenzo Vargas Service Director lvargas2@Group1Auto.com
2021 f250
Great salesman and great quick service. Would definitely recommend to others to shop this facility. Victor was a great person to work with. See him today.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Anthony, for your kind words about Victor! We are very happy to hear that we were able to provide you with an enjoyable experience!
EcoSport Se
I had a great experience at Ford. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Miah, for your kind words! We thank you for your business and look forward to your next visit!
Disappointment with Sales Rep.
Sale Rep Hugo is a Liar, very courteous and committed when your in the process of buying a vehicle, but once you sign and leave the dealership, they forget about you rep committed in obtaining an extra key, they just gave me one, and never came through, called him and just gave me the round around, its not about the key, its the B/S excuse he gave. Its all about business to them and not customer service Never buying Shamley Ford again.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for informing me about your situation. Please know that we are looking into your concerns and will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Allan Calzadillas General Sales Manager acalzadillas@group1auto.com
2021 F250
Excelente service from sales person, and loan consultant. No trouble everything was smooth, and easy. Will recommend to friends, and family that look forward to buying a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations, we hope you love your new vehicle for years to come!