Reviews
Auto Service
Representative was very courteous and professional. Will bring car again. Car was delivered as promised and facilities were very clean. Lobby was also very clean.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Almost a great experience
I bought a used vehicle and it wasn’t until after I had bought it and was driving it home that I noticed there wasn’t any windshield fluid. I went to the store, bought some and filled the reservoir. I then noticed all of the fluid draining out onto the pavement because the reservoir is cracked. I should have checked this before buying, but I feel Shamaley is equally responsible for disclosing this as well. My experience was great aside from that.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for bringing this to my attention. I apologize for the lack of washer fluid in your newly-purchased vehicle. I would like an opportunity to fix this and to earn your business, please contact me at (915)591-8600. I look forward to speaking with you. Sasha Martinez General Manager
New part put on car
All told everyone did a great job and very much appreciated Was a great job overall and glad I bought my car at Shamaley ford
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Wayne, for your kind words! We thank you for your business and look forward to your next visit!
Went in for my oil change .
Great customer service! I would recommend this place. Everything was done in a timely manner. I setup my appointment, and they took me in as soon as I got there !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Taking my car for service
Excellent service,I was attended right away,service personnel very helpful and doing some recommendations that can help my vehicle work much better, thanks chuy and Shamaley Ford
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Manuel for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Owner of my Ford Excape
Time of service in a reasonable time with a reliable time. Given an time needed for the services and a quick time used to pay with a debit card.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Jose, for your kind words! We thank you for your business and look forward to your next visit!
Right on the corner right on giving up
Had a bad experience.nothing new. Bottom line you got money and dont give them hard time they will be nice. But you try to deal a dollar they give up and make you feel like crap. Wish i could upload the screenshots of conversation. Good luck going to shamaley on the east side.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry that we could not come to an agreement on price and earn your business. Our advertised price is based on actual transaction data, discounted to ensure we are competitive in the marketplace. We do not artificially inflate prices in hopes we win a negotiating contest with our customers! Sasha Martinez Customer Relations Director
Maintenance
satisfied with my experience....only negative was the time I had to wait for an oil change and new brake pads..more than 5 hours. Chuy was very helpful
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to my attention. I apologize for the wait you experienced for your oil change and new brake pads. I would like an opportunity to fix this and to earn your business, please contact me. I look forward to speaking with you. Sasha Martinez Customer Relations Manager smartinez@group1auto.com
customer
Appointment was made two weeks before brought in my truck and it was taken to the back, shuttle took me home and I picked up my
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Charles, for your kind words! We thank you for your business and look forward to your next visit!
Worst ever
Bought my son a car at this place. It lasted 2 years and 32000 miles. Now the transmission is out and nobody seemed really interested. One salesman didn't know about dealership financing car repairs. Their only interest was to try and sell me a new car and when I told them that I didn't hear from anyone again. We will never return.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Charlie Hassoun General Manager chassoun@group1auto.com