Group 1 Ford of El Paso

I would Like to Thank Esther she approached me while in my Truck she was very polite and smiling !! Her name should have been named giggles!! In 3 hours my truck was service which wasn’t bad knowing I was like the 15 vehicle in Line an not to mention that Esther walk me to the waiting room an also let me know that they even had a theater if I wanted to see a movie an also offered me hot an cold beverages I would say she went over an beyond to let me know where everything was at including restrooms an didn’t rush thru everything!! An also said if I needed anything just txt her !! Thank you Esther for the wonderful experience again!!

Thank you for the quick oil change. But, Shamaley needs better customer service in the front services. I saw that only if one is purchasing a vehicle, oh they attend you fast. Seems logical. Everyone looks unapproachable though, Nobody says a word. But, again it is a Saturday right? A simple,” we’ll be right with you” goes a long way. My other concern is the actual service completed. In my previous service, I was advised to change my oil plug, So, I did tell my advisor about it but, did it get changed? Nope, he did promise to get it at no price to me on my next visit for service. Thanks but hopefully it does not leak sufficiently to where any costly damage will occur. I trust in your word of advise for you do work at the service department. Just curious, if the previous mechanic recommended it, why wouldn't it be done though...

Good, my truck got ready before I was told. Service advisor was attent and showed care for customer needs. Liked promos, and will take it back to Shamaley. Always great guys helping.

Jessie treated me with respect and answered so many questions. My service was expensive but I was offered a credit which was my only option. Got my vehicle back and was very happy! Thanks to Jessie at service.

Jerry was the best nothing but good ol customer service. quality Service like this is rare nowadays. I highly recomend shamaley ford don’t forget to ask for Jerry.

I have bought 2 different vehicles from Shamaley. Two weeks ago I worked with Manny Leon and bout a new truck. Manny was fantastic, ask for him when you need your next vehicle. John Wyatt

Great customer service by Mr. Ralph Gandara. Updated me on my service every time he would walk besides me. He explained on the service they did to my truck. Overall excellent ! Thank you!

It was not a pleasant experience, the process was weird first I get approved then the next day I don't. Leaving my 1,000 down and I had to put more money down which I was not intended to do so. I won't recommend

I had an Excellent technical service with some recalls to my Explorer and basic maintenance service. Pauline from customer service was in contact with us all time. Thanks Shamaley!!

Paulina thanks for taking care of my car. It took faster than anticipated. Great job!! Highly recommend this dealer and ask for Paulina at the Service department