Group 1 Ford of El Paso

Everything is always great and fast. Love Shamaley Ford. Me and my family only drive Fords, really reliable vehicle s. Will recommend to everyone we know.

Great service and made the experience fast. I love the text updates. The place is very clean and has many hand sanitizer stands. Thanks for keeping us safe.

Pauline Gonzales was very helpful. She kept me up to date regarding my Mustang's scheduled maintenance. I will definitely recommend Shamaley Ford to my friends.

Service Advisor Jerry has quick to help me out even though they we’re clearly understaffed and being overworked. Nevertheless Jerry listened with close attention to the problem I was experiencing with the vehicle and wrote down every detail I mentioned. Soon enough I got a call that the truck was ready to pick up, once I picked it up Jerry was quick to get my car out and finalizing the payment/ paperwork. He explained to o me the problem the a/c was having and I was on my way in less than 15 minutes.

Great service. Great price. Friendly staff. Went in for oil change and tire rotation and got a full report on my car. Exactly what I needed.

Really like the customer service go and fast service I got my wife’s truck there and very happy with it I would recommend this dealership to my friends

Mr. Jorge Rey helped me very much. He really worked with me to give me an excellent deal. The financing process went smoothly as well.

Great service department would recommend They let you decide how to proceed giving you several scenarios. I get all maintenance done there on my fleet of vehicles

Terrible service, I went in for an oil change and to check the running boards of my vehicle, they told me it would be done by the end of the day. Manager called me later and said it wouldn't be done till Monday. Monday came and went with no news, I called them on Tuesday and they were honest enough to tell me that the service tech had gone on vacation, I guess they forgot about me. They said they would look at my vehicle, finally! 20 mins later they called me to advise me that I had two punctured tires, the new sales rep promptly tried to sell me an overpriced tire.It seemed suspicious so I told them to just do oil change and not to do anything else. I also told them my tires were fine and had no problems up now. I picked up vehicle later that day and 20 mins after I drove out of dealership my front left tire went flat. May I remind you my tires were in good condition and never had a problem before. Also, i dont even know if they did oil change but they sure charged me for it! Never going back!

Repairs on my 2003 Mercury Marauder fuel pump and differential. It Took 2 weeks, but good discounts were applied. i would go back and have my vehicle serviced again