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Group 1 Ford of El Paso

(2,112 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,112 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Great, fast service.

Great, fast service. Marija communicated very well and efficiently. She was great to work with. My car was fixed very quickly. Thank you, very much Shamaley.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Always concerns about customer needs, great service, and

Always concerns about customer needs, great service, and service advisors are always on point with your needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!

Great customer service Jake greeted me as soon as I

Great customer service Jake greeted me as soon as I entered the service drive with a smile on his face as everyone said hello technician was thorough and Porter delivered my expedition nice and clean service manager also greeted me with a friendly smile and firm handshake. I love Shamali Ford. I won’t take my vehicle anywhere else thank you guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!

My inquiry was to see if a 2017 Ford F-150 that was

My inquiry was to see if a 2017 Ford F-150 that was listed on Cars.com was available for sale. The dealership responded that the vehicle had been sold. It remained on the web site for several days, perhaps the customer was having trouble with financing, I would not know. Ultimately the vehicle disappeared from the dealer lot after a few days.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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The service team at Shamaley Ford are always friendly and

The service team at Shamaley Ford are always friendly and professional. Mario helped me out today and the experience was excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jose, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

Great job by Jerry Ismele, service advisor.

Great job by Jerry Ismele, service advisor. Kept me informed on the progress of completion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!

Consumer response

Thank you

Very helpful and efficient.

Very helpful and efficient. My Mustang purchase was a pleasure. Tony Saldana is great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!

Friendly and accomodating didn't make a deal the first

Friendly and accomodating didn't make a deal the first time and quickly got called when something I was interested in came in and got the ball rolling quickly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, thanks for taking the time to leave a review. If you have any further questions, please give us a call. We're always happy to help!

Staff, Mr.

Staff, Mr. A Wade always Attentive,helpful, on time to the needs of my vehicle,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The representatives that came to my house to pick up my

The representatives that came to my house to pick up my vehicle to get it serviced was very kind and very Professional. I would highly recommend this place for service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Angel, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!