Reviews
Very nice place.
Very nice place. Carlos Carranza was our salesperson and helped us to a new vehicle. He answered all of our questions and guided us through the process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent service, pick up and delivered vehicle for
Excellent service, pick up and delivered vehicle for service. ***** ?FIVE STAR? Step by step text to let me know progress and findings and recommendations. Also allow to set up next service date and time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Fernando, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
At Shamaley Ford they don?
At Shamaley Ford they don?t look down on customers,they treat everyone the same. They are fast efficient and reliable when it comes to service , I was helped quick and professionally.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Collen, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
One of the reasons I keep going to the Shamaley Ford
One of the reasons I keep going to the Shamaley Ford Service Department is their excellent customer service. The staff is always so attentive and caring. They go out of their way yo help and assist their customers. Great job staff!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Irma, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
They did service i did not ask for then they tried to
They did service i did not ask for then they tried to bill me for it. Look at your final invoice and ask questions.dont be embarrassed to ask to break down the bill
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford smartinez@group1auto.com
I had an appointment scheduled and when I got there Jake
I had an appointment scheduled and when I got there Jake Chavez assisted me with my appointment. Jake kept me posted on my vehicle via text and also called me to make sure I knew my car was ready. I picked up my car and very happy. Jake was awesome with communication and making sure I got taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Jake to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!
Great to do business with Shamaley Ford.
Great to do business with Shamaley Ford. Fast service great atmosphere and drinks. To bad they don?t the free popcorn or donuts any more.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi William, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Fuimos en b�squeda de una troca el trato del vendedor y
Fuimos en b�squeda de una troca el trato del vendedor y la atenci�n fue r�pida y excelente informaci�n y amabilidad ninguna cosa mala que comentar al respecto
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hola Laura, ¡realmente apreciamos tu evaluación positiva! Si alguna vez necesita algo más de nuestra parte, no dude en llamarnos o visitarnos. ¡Que tengas un día increíble!
As always Shamaley Ford, especially Alexis Holguin,
As always Shamaley Ford, especially Alexis Holguin, delivered excellent customer service at affordable prices. Alexis always treats his customer with respect, courtesy, empathy, and withba smile on his face.
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- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Irene, we're happy you found Alexis to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
My truck was not doing well.
My truck was not doing well. The battery died at the Service Bay door. Not only did you fix the engine issues but even gave it the once over and fixed other unidentified issues. Proactively performing maintenance makes long time customers! Thank you Eduardo Ruelas and the rest of the team.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bryan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!