Reviews
Great place to buy !
Great place to buy ! And very professional and transparent staff! I was looking for a truck and they went out in finding my needs and the truck that i was looking for.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Sebastian, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Mr. Jose Carrillo kept his pledge to honor the online
Mr. Jose Carrillo kept his pledge to honor the online service deal. He’s very professional and I especially appreciate him not being pushy on other services being offered.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!
The service done on my vehicle appears to have been done
The service done on my vehicle appears to have been done correctly. The valet service needs a lot of work.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Lorenzo Vargas Service Director Shamaley Ford P: 915-629-4239 E: lvargas2@group1auto.com
They are very professional.
They are very professional. They analyzed my problem quickly and efficiently and repaired my issue. Excellent service great customer service good people working there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Excellent customer service.
Excellent customer service. Friendly and reliable staff Thank you for the great customer service. Awseome
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
In my past I've had bad experiences with Ford so it's
In my past I've had bad experiences with Ford so it's hesitant to take my truck there. These guys were so exceptional, especially, Aaron Wade, the service director, I was overly pleasantly surprised!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi David, we're happy you found Aaron to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
Daniel ?
Daniel ?Cali? Contreras is the best service advisor you guys have hands down. I would definitely come again, and will be recommending to everyone I know who has a Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Johnny, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
I'm trying to figure out how brake pads, rear rotors, and
I'm trying to figure out how brake pads, rear rotors, and an oil change just cost me 1100 dollars. Dropped my truck off Friday 21 feb 2025 at 7am. 4pm rolled around and I called to get an update and was told that it needed kept over the weekend because they weren't done and that i could pick it up monday morning. Monday morning (today) rolls around and i call to see if its ready and i get told to come by at 5pm to pick it up. Service rep told me he was going to discount all the Services for my huge inconvenience and I'm not seeing a discount at all. If anything I got charged extra. There was a lot of work done that I wasn't told about at all and didn't authorize. I told them exactly what i wanted done and that I wanted a quote on tires as well. And I'm failing to understand why all this work got done without my knowledge or consent. I paid my bill because I needed my truck back, but I need someone to reach out and figure out how to fix this or refund part of this ridiculous bill for brake pads ( was told on the phone $99.99) rear rotors ( was told on the phone $139 each) and an oil change ( was told 49.99 ) even with labor there is no way it could reach over 1100 dollars.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. With my email smartinez@group1auto.com Thanks, Sasha Martinez Customer Relations Director Shamaley Ford Office:(915)629-4237 smartinez@group1auto.com
This whole thing was such an amazing process, the sales
This whole thing was such an amazing process, the sales man was extremely helpful and answered all my questions and needs into my new car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Gonzalez, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
It was okay but took 3 1/2 hours.
It was okay but took 3 1/2 hours. For oil change, rotation of tires, replace filter, replace cabin filter, change coolant, and clean battery.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Albert, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.