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Group 1 Ford of El Paso

(2,116 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,116 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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It was okay but took 3 1/2 hours.

It was okay but took 3 1/2 hours. For oil change, rotation of tires, replace filter, replace cabin filter, change coolant, and clean battery.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Albert, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Service advisor was very attentive, professional, and

Service advisor was very attentive, professional, and made sure to provide service required on my truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Mr Aaron Wade was amazing.

Mr Aaron Wade was amazing. Thank you that is why I keep coming to Shamaley Ford excellent service. They are very professional and fix and explain what they did to your car. I highly recommend them for your next car and service center is on point.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello Patty, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

Great customer Service.

Great customer Service. Eduardo, my serive advisor, is amazing and extremely helpful. Goes far and beyond to assist.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to Eduardo here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!

I recently took my 2022 Bronco Sport to Shamaley Ford for

I recently took my 2022 Bronco Sport to Shamaley Ford for an oil change, and the experience was exceptional. From scheduling the appointment to the service completion, everything was seamless. The staff was professional and efficient, ensuring my vehicle was serviced promptly. I appreciated their attention to detail and the comfortable waiting area provided. I highly recommend Shamaley Ford for their outstanding service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Darrell, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

My experience was good professionalism was a plus right

My experience was good professionalism was a plus right along side customer service everything went smooth and Jose informed me on what recommendations I needed for my truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Geneva, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

As always I had a great experience at Shamaley Ford.

As always I had a great experience at Shamaley Ford. My car was repaired in timely manner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Took very good care of my concerns the Tech was extremely

Took very good care of my concerns the Tech was extremely proficient and explained everything to me and my service consultant was as well exceptional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Gracias a Daniel muy buen servicio Troka estuvo lista en

Gracias a Daniel muy buen servicio Troka estuvo lista en un tiempo considerable Thank you y thank you y thank you Porque necesito poner veinte y cinco palabras ? ???

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hola, César. Nos alegra que Daniel te haya brindado tanto apoyo durante tu experiencia en Shamaley Ford. Si tienes más preguntas, llámanos. ¡Siempre estaremos encantados de ayudarte!

Aaron and his team were extremely helpful with the

Aaron and his team were extremely helpful with the process of repairing my vehicle and also keeping me informed with the status of the repairs/parts.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jaime, thank you for your kind review; we are happy to pass along your comments Aron here at Shamaley Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!