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Group 1 Ford of El Paso

(2,116 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,116 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Thanks To Jerrymyles for giving great service for oil

Thanks To Jerrymyles for giving great service for oil change for the Tahoe thank you so much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

Great dealership.

Great dealership. Awesome staff. Made the process so simple and stress free. Thank you Shamaley!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Best dealership in town for service and if you are

Best dealership in town for service and if you are buying. Service department is the best always looking out for the customer not trying to make a buck on us. True to the customer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Dawn, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Mr.Gerardo Martinez sold us our first Explorer in 2021.

Mr.Gerardo Martinez sold us our first Explorer in 2021. He has consistently gone beyond to help us and writes us Happy Birthdays and keeps in touch. His professionalism and knowledge keeps us coming back!! Just bought a 2025..couldn't be more pleased!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Rellas, we're happy you found our staff Gerardo Martinez to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

Servicio y atención de primera, agradecido con el Sr.

Servicio y atención de primera, agradecido con el Sr. Rosales por mantenerme siempre informado del estatus del servicio !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hola, nos alegra que hayas encontrado que nuestro personal te brindó tanto apoyo durante tu experiencia aquí en Shamaley Ford. ¡Esperamos que tengas un gran día!

Very helpful since I walk in was met by sale person he

Very helpful since I walk in was met by sale person he was very helpful i would recommend his experience to anybody he answer all my questions thank you to Mr Albert hernandez again thank you shameless ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

That was my best experience with car oil change.

That was my best experience with car oil change. You’re the best, honestly. Thank you so much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, it's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!

Outstanding, the dealership was a clean friendly

Outstanding, the dealership was a clean friendly environment I definitely will be back for another oil change

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Jerry greeted well and asked me for my information in a

Jerry greeted well and asked me for my information in a professional manner. Jerry has Excellent customer service and I would recommend him to family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi David, thank you for your kind review; we are happy to pass along your comments to Jerry here at Shamaley Ford! Thanks again for the recommendation, and have an amazing day!

Amazing help from Javo and the whole team.

Amazing help from Javo and the whole team. They helped me find what I wanted and made the whole process as smooth as possible. Great service overall.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Miriam, thank you for your kind review; we are happy to pass along your comments to Javo here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!