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Group 1 Ford of El Paso

(2,116 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,116 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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As always very professional from setting up my

As always very professional from setting up my appointment, being greeted by an advisor, being kept informed by email of repair progess up until the point where I got into my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Beginning with their new valet service.

Beginning with their new valet service. This is awesome. Their service people are courteous and explained in detail the services needed for my Explorer. Thank you to Jerry Miles for your attention to this matter.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

They have great service, very nice, through with the work

They have great service, very nice, through with the work that was done and very fast.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Very knowledgeable advisors, Kay was able to identify the

Very knowledgeable advisors, Kay was able to identify the problem I was having and offer a solution within 20 mins 10/10 Recommend SHAMALEY FORD 🔥💫

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff Kay to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

Great experience.

Great experience. Very helpful and knowledgeable JC took care of everything and General Manager Charlie and stood in finance took care of everything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Alexis is very kind andaleays taking his time to help

Alexis is very kind andaleays taking his time to help me. Thanks Alexis for you patience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

Took my car for maintenance service.

Took my car for maintenance service. I am impressed with the options provided to call or use website to schedule service appointment with service options. Additionally, to provide service for pickup of car at home, be given option to be taken and picked up at any time of the day is a plus. The service representative Mario Villanueva was prompt to assist with maintenance changes. I like to be given information beforehand to decide if I want to take advantage of additional recommended services when they do their multipoint inspection. These details makes the difference. I was impressed with the timely turnover. I will definitely continue to come have my car serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oil change service was fast and well done and service

Oil change service was fast and well done and service representatve Jose was very kind person and provide me with option to take home while service is perfirmed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jose, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

Nathan Howard is a fantastic car salesman.

Nathan Howard is a fantastic car salesman. Would highly recommend seeing him. Nathan was able to match my financial requirements and daily needs for a vehicle easily.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

I love the ease in scheduling a service appointment on my

I love the ease in scheduling a service appointment on my Ford App. Arrived early and even though there were several cars infront of me, it didn't take long for me to be on my way. My service adviser Jerrymyles was great he reminded me of my Ford points by asking me if I would be using them, which saved me some money. Also loved 😍 that I was surprised with a car wash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!