Group 1 Ford of El Paso

Check engine light was on, took vehicle in to get checked. Got it repaired and driving great. Thankyou. Thank you Jesus Rosales and Shamaley Ford

Muy buen servicio el personal muy amable gracias por ese buen servicio excelente sigan así

Great service very professional. Kept me informed on the status of the service. Asked if I had any questions.

Mr. J. Rosales very professional and dedicated employee 👏. All staff very courteous, made the waiting very easy, especially Mr. Victor Ortiz. We will be back soon for my other truck. Thank you.

Being a Ford owner is one of the most frustrating experiences I have had. It has taken Ford Customer Service and two dealerships (including Shamaley) months to fix my dysfunctional 2024 Ford Explorer. My original service advisor just stopped returning my calls and following up with me from Shamaley. Then, on the verge of hitting a breaking point, I was fortunate enough to have Mario Villanueva as my new service advisor. He continued to keep me updated and informed multiple times a day as to the status of my repair order on the replacement for my center console display screen (that stopped working all together after owning the car for a month...Ford - your quality of work and customer service writ large is garbage, thankfully you have Mario batting clean-up for you and saving the name of your company with me despite whatever home-spun stories the execs up in Detroit tell themselves). The only service advisor I can say gives Ford and Shamaley Dealership a good name based on demonstrated work ethic and customer obsession is Mario Villanueva, I appreciate you!

Very pleased with the service and follow up, communication was good, and I was informed about the status of my repair all the time. My problem has bit been fixed but they rescheduled a new visit to follow up and try new options.

Received great service and was advice on safety recall and service required. Service was completed in a timely manner. When I picked up my vehicle Alexis Holgu�n updated on all the services.

Very satisfied with the service with the professionalism of the courtesy of the individual as Shama Casa thank you making sure I will return and continue using SHAMALEY for the service of my vehicle

Went in as we had an issue with tp sensor .Mario took care of us .very professional. Listen to our concerns . Very satisfied with the work that was done. Have dealt with viva auto group and this is a totally new experience. Recommend going to them.mario deserves a raise !!

The service was great, even if I didn't want have an appointment. They answered all my questions. I left satisfied with their help.