Reviews
Good communication.
Good communication. When asking for an update, it was given and Daniel always knew what was going on with my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Daniel to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
Amazing quality and speedy service, thank you shamaley.
Amazing quality and speedy service, thank you shamaley. Always have a great experience with shamaley no matter who assists me
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Not much to say about dealership but Alexis in the
Not much to say about dealership but Alexis in the Service Department has always been awesome with his expertise.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The staff is polite professional and respectful.
The staff is polite professional and respectful. If they see you standing around, they ask if you need help or if someone is helping you already. My technician is professional and good a communicator, and that is why i come to Shamaley. Thank you Mr. Contreras (Cali),
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!
Great dealership.
Great dealership. Excellent service and quality work. Friendly and helpful every step of the way.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
The 2 service advisors took care of my truck where
The 2 service advisors took care of my truck where allways in a bad mood when I had to talk with them. They deliver my truck without wash it. It was in the same way I delivered the truck was in the shop for almost 2.months and they didn't care
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- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. with smartinez@group1auto.com Thank You, Sasha Martinez Customer Relations Director Shamaley Ford Office:(915)629-4237 smartinez@group1auto.com
Jerry is a professional , he explained the process of
Jerry is a professional , he explained the process of what my Pickup needed . I am totally satisfied with the service I received today ?? Thanks Jerry
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Craig, thank you for your kind review; we are happy to pass along your comments to Jerry here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!
Jesus Rosales was very friendly, informative and honest.
Jesus Rosales was very friendly, informative and honest. Ended up making another car buying decision because of him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Israel, thank you for your kind review; we are happy to pass along your comments to Jesus here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!
Daniel Burciaga, was exceptional while working our deal
Daniel Burciaga, was exceptional while working our deal on the vehicle. There was coordinate efforts that needed to be made since I was traveling from out of town. Daniel answered all of my questions. Once I arrived at the dealership, Daniel had everything setup. We reviewed everything and I was ready to sit with the finance section. George Olmos in finance was prepared for me. He covered everything and explained my options in terms of warranties. My overall experience was great working with these guys. I would recommend them to anyone in or around the El Paso area.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Aaron wade is awesome He did a great job Very
Aaron wade is awesome He did a great job Very respectful person Helps me a lot
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Khaled, thank you for your kind review; we are happy to pass along your comments to Aaron here at Shamaley Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!