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Group 1 Ford of El Paso

(2,117 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,117 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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The service advisor was friendly, professional, and

The service advisor was friendly, professional, and efficient. The advisor notified me of everything that was needed for my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you Roy for taking the time to let us know how we did. We hope you have a great day!

Only Ford dealer in town that would talk to me about

Only Ford dealer in town that would talk to me about ordering a transit van. They assisted me and I was able to order and receive what I wanted. Great customer service at Shamaley.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Good to do bissnes sales man very helpful well

Good to do bissnes sales man very helpful well recommended left satisfy with my purchase 10 out of 10 thnks to u all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Need your vehicle serviced call Jerry Esmele.

Need your vehicle serviced call Jerry Esmele. Great service and willing to go that extra mile for his cuatomers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Service guys and gal were great!

Service guys and gal were great! Cashier was not available that early at 7:30 but one of the service guys stepped in. Great guy he helped me when I first walked in too. Sorry I didn?t get his but I?ll recognize him if u come back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

I APPRECIATE YOUR WORK FOR LONG TIME, BECAUSE YOU ARE THE

I APPRECIATE YOUR WORK FOR LONG TIME, BECAUSE YOU ARE THE NUMBER ONE IN YOUR SHOP.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

I have been very pleased with Shamaley Ford.

I have been very pleased with Shamaley Ford. Mainly due to Marco Porras, as I always request him because he is a pleasure to deal with. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Linda, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great customer service and amenities.

Great customer service and amenities. Cleanliness and art that stands out. Good communication about vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

My service advisor, Kay, was over the top!

My service advisor, Kay, was over the top! She ensured that I was informed about my services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Excellent customer never complain on repairing my 2018

Excellent customer never complain on repairing my 2018 f150 truck. Thank you shamaleyford. I appreciate it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Ricardo, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.