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Group 1 Ford of El Paso

(2,117 reviews)
Visit Group 1 Ford of El Paso
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,117 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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What an amazing service added to Shamaley Ford!

What an amazing service added to Shamaley Ford!!! They picked up my Explorer, changed the oil, topped off and checked other items, rotated the tires, took care of the recall item and brought my car back to my house. Oh!! Also, washed my baby. Shamaley always delivers. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about Shamaley Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

very helpful and was able to fixed the issue I had that

very helpful and was able to fixed the issue I had that day and got me back on to the road.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Service was in a timely manner had a damaged tire that

Service was in a timely manner had a damaged tire that was replaced under our warranty. I love they provided me with a lyft driver home so I wouldn’t have to wait for the van that usually drops a lot of people one after another and sometimes that takes a while .. def recommend their services

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Cynthia, thank you for taking the time to leave a review for us at Shamaley Ford. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

Amazing experience!

Amazing experience! Nathan Howard did an amazing job from start to finish. Thank you for making it happen! We will be back.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

Jerry service advisor was awesome kept me up to date on

Jerry service advisor was awesome kept me up to date on work being done on vehicle!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Gloria, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

I'm always taking my car for oil changes.

I'm always taking my car for oil changes....I get coupons to my email with a great price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Carmen, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Very clear description of problems, cost, and time of

Very clear description of problems, cost, and time of completion is never a surprise with schmaley Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Steve, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Great service department.

Great service department. Got me in and out quickly. Price was reasonable. Eduardo was fantastic.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are so happy to read such a great review about Shamaley Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

Great quick service every time I visit!

Great quick service every time I visit! Great staff who are very knowledgeable and always get what your car needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Ralph, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

The service was very attentive and helpful.

The service was very attentive and helpful. Thank you Jerry for being so kind and understanding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Claudia, thanks for your praise and kind comments about Jerry. Feel free to reach out to us if you need anything. Have a wonderful day.