Reviews
The service was very attentive and helpful.
The service was very attentive and helpful. Thank you Jerry for being so kind and understanding.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Claudia, thanks for your praise and kind comments about Jerry. Feel free to reach out to us if you need anything. Have a wonderful day.
Good place to get work done on your ford.
Good place to get work done on your ford.. The service guys could be a little more helpful. I walked in and stood there for a couple of minutes and no one helped. I had to walk in and ask someone other than the service reps for help.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (915) 591-8600.
WORST SERVICE EVER 4.
WORST SERVICE EVER 4.5 hrs for an oil change??! Really?!! And then almost another hour to complete paperwork . The worst . Never going back
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Enrique, I’m sorry for the inconvenience you faced regarding the extended time you had to wait for service. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at smartinez@group1auto.com. Your cooperation will help us resolve this issue promptly. Thank you., Sasha Martinez Customer Relations Director
Great service.
Great service. Easy to schedule service online. No waiting to drop off or pick up your automobile.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Eduardo, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My experience with Mr.
My experience with Mr. Eduardo Ruelas was very appreciated and professional as well as Shamaley Ford staff i thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joseph, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Made an appointment 2 weeks a go for a brake flush and
Made an appointment 2 weeks a go for a brake flush and 4-wheel alignment. Drove 3 hours to get here from Alpine,TX. They got me in and out in about 3.5 hours. No issues or concerns I spent more time driving to and from their service center then it was in the bay, Thank you much I appreciate it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!
Eduardo Ruelas was polite and professional and not only
Eduardo Ruelas was polite and professional and not only was Shamaley identify our issue but found other issues we were unaware of. All the work was perform and our vehicle was delivered back to us earlier than the target date. We bring all our ford's to Shamaley and have always received outstanding customer service. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Timely service done on a factory recall.
Timely service done on a factory recall. Polite and knowledgeable staff with a quick turnaround.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be supportive during your experience here at Shamaley Ford. Feel free to reach out to us if you need anything. Have a wonderful day.
Awesome job with my vehicle and communication.
Awesome job with my vehicle and communication. I am completely satisfied with service performance and the quickness to complete the job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
I ordered two Ford raptors in June of this year with
I ordered two Ford raptors in June of this year with Tony. One of them came in last week and I was able to work with Tony to complete the purchase. He was very professional and I had a great experience. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!