Reviews
Outstanding service!
Outstanding service! Couldn’t be anymore happier! Finance team was super fast! Carlos Carranza thank you for your help brother 🙏🏼
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Jose, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great customer service!
Great customer service! Excellent, labor service! Quick service. Overall, great, excellent and awesome, quick service😊😊😊
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Juan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Jerry my service advisor did a stellar job on getting my
Jerry my service advisor did a stellar job on getting my Vehicle serviced in a timely manner and making sure the gave both my vehicles a courtesy wash also. Make sure he get a add a boy
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found Jerry to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good work keep it up!
Great experience!
Great experience! Service was prompt and both attendants were extremely helpful. Thank you, Mario!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello James, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My appointment was at 10:15am it took more than 2 hours.
My appointment was at 10:15am it took more than 2 hours. Rather not make an appointment. I still needed about 2,000 miles before next change, but it was really dark and would have a burning smell when parked. A mechanic suggested oil was probably not changed. Then, the sticker to remind me of next service was still on. Ana from Shamaley had texted me for oil change. I told her about what happened. Haven?t heard anything from her.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Laura, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to poor communication, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Sasha Martinez Customer Relations Director smartinez@group1auto.com
The sales person ?
The sales person ? Carlos Carranza? was very helpful and attentive to our needs .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
There was a nice customer attention, my service advisor
There was a nice customer attention, my service advisor was pretty nice and polite thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Felipe, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service very friendly.
Great service very friendly. Staff kept their word on repairs very satisfied. Will recommend shamaley
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Rudy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Shamaley Ford. Thanks for the recommendation, and have an amazing day!
I had a great experience at this dealership once again.
I had a great experience at this dealership once again. The service was excellent and the customer service was great. There is no reason to go anywhere else.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Best service in all dealership in El Paso.
Best service in all dealership in El Paso. Knowledge service employees. Friendly and understand your need.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Paul, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.