Reviews
I own a ford and Chevy truck.
I own a ford and Chevy truck. I take my Chevy to Samaley Ford as well. It's a great dealership that still actually takes care of its customers like a business should. Aaron from service is amazing!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!
Aaron Wade was very professional and knowledgeable.
Aaron Wade was very professional and knowledgeable. The service report was thorough and helpful to have.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Jerry is great, his, presence and courtesy is super.
Jerry is great, his, presence and courtesy is super. His attention to details, he listens and understands the customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ruben, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
I didn't have an appointment but did not have to wait
I didn't have an appointment but did not have to wait very long. Overall good customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Alicia, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Dealership advisor was very professional and helpful.
Dealership advisor was very professional and helpful. Did not push to sell me stuff I did not want or needed. Dealership was very clean and ready to go early in the morning as if It was the middle of the day not lacking employees like some other dealerships do.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Awesome purchasing experience from start to finish.
Awesome purchasing experience from start to finish. Victor quickly found exactly the vehicle I was looking for and allowed me to test drive and answered all my questions. The trade in value I received for my Bronco Sport was also way more than fair. Great experience at shamaley Ford!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Buying process is like everyone else, they want your
Buying process is like everyone else, they want your business and to sell you a car. The repair quality is always up in the air, you will get a good service stop one time, then the next you have to have them recheck their work. Or items aren't in stock but you have to keep reaching out to them so you can get the service you requested prior.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (915) 591-8600.
Waited 4 hours with an appointment.
Waited 4 hours with an appointment. I expect at least a 1-2 hour wait but 4 hours is insane. And to top it off i was monitoring my ford app and noticed they were joyriding my brand new truck. The check in miles did not match what I brought it in with( 5 miles off) and my mpg dropped by .2 and I lost 15 miles more than I brought it with. I had to ask the service associate if my truck was done when I knew It was done for at least 45 minutes before that.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Anonymous, I apologize that your experience with our service department did not meet your expectations. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing back from you via the email listed below. Sasha Martinez Customer Relations Director smartinez@group1auto.com
The service advisor was kind, courteous and very
The service advisor was kind, courteous and very knowledgeable. Explained all the work necessary and how long is would take.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bought my car in another dealership but jesus in the
Bought my car in another dealership but jesus in the service dept did such a good job now i take all my cars to him.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review!