O'Meara Ford

Hi Joan, I don't see any history in our system under your name. Can you reach out with details about your visit so I can look into this further? Timothy Cordova Digital Manager social@omearamotors.com

We leased an Edge from OMeara during Pandemic. Not the vehicle we wanted, but choice was limited. That certainly wasn't OMeara's fault. However, as time came to end the lease, we got numerous e-mails from the dealership about turning the vehicle in or trading it for another Ford. As I had said, our last 12 vehicle before this car were Fords, From an expedition to an F-150 to an Aerostar van), some leased some purchased and we'd had great luck and great service from Phil Long. We had just moved North before we leased the Edge. On the day that the car was due to be turned in, we had intended to try and trade it for a new Escape. My husband had received numerous e-mails about an appointment to be at the dealership at 9:45 for an appointment to turn the vehicle in for inspection and asking if we wanted to trade for another Ford. In fact in the day or two before the appointment, he received probably 4 or 5 e-mails. When he got there the morning of the appointment, the salesman was not there. The person to whom my husband spoke was not polite and said, rudely, Well, he doesn't even come in until noon. Imagine our surprise! We were supposed to turn in the car for inspection.The fleet guys looked at the car, told us it was okay and to leave it, which we did. We had questions about the windshield, which our insurance had said they'd replace if the patch they'd made wasn't okay. But there was no one to answer the questions. So we left the car, got no calls or communication. We went elsewhere, bought a car and cancelled our insurance. Then we got the letter that we owed over $1000 for damage and wear and tear. We could have had the windshield replaced at no expense, but our insurance was already cancelled because there was NO ONE at your dealership to answer whether the patch was sufficient. The rude treatment, the lack of respect, the failure of all parties to show up for appointment, the fact that the inspectors weren't there all cost us money. We find your dealership to be sorely lacking in many ways. I plan to tell everyone I know to go to any other Ford Dealership. A car is a major expense. It would be nice if you'd pay your customers some common courtesy.

Kat, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Timothy Cordova Digital Manager social@omearamotors.com

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at O'Meara Ford. Timothy Cordova Digital Manager social@omearamotors.com

Thanks for sharing your thoughts about your experience with O'Meara Ford. Tammy and our team appreciate your business and hope to see you again soon! Timothy Cordova Digital Manager social@omearamotors.com

Thank you for your feedback. Can you reach out to social@omearaford.com with your information so that we can look into this further? Thank you.

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Timothy Cordova Digital Manager social@omearamotors.com

We are very happy to hear Rachel provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Timothy Cordova Digital Manager social@omearamotors.com

Michael, It's great to hear that Rachel and John were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing O'Meara Ford! Timothy Cordova Digital Manager social@omearamotors.com

Bill, Thank you so much for your excellent review! We are so glad that Nick had the opportunity to work with you, and we are thrilled that you found your experience with us here at O'Meara Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Timothy Cordova Digital Manager social@omearamotors.com

Len, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Timothy Cordova Digital Manager social@omearamotors.com