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Subaru of Sonora

(73 reviews)

Reviews

(73 reviews)

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Subaru Service

I appreciate the efficient service that I have received from Sonora Subaru. They provided q quick appointment and got my car ready for a road trip in record time. I had no problems with my car on the 2,500-mile trip.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Ford Focus purchase

I worked with Jim Dellishaw and he was phenomenal. So easy to work with and super patient! This was my husband and I's second time buying with Sonora Ford and they have been wonderful both times!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Heather, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Subaru Forester Service Feedback

I always feel comfortable taking my Forester to this particular Subaru Service Center. The entire environment is great. The personnel, the area the location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi There! Thank you for taking the time to notice those efforts and for leaving such an awesome review!

A very good dealership, highly recommended

I purchased my Toyota Prius from this dealership, and I've been treated very well, from purchasing it, to bringing it in for scheduled maintenance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Robert, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take care!

Very Pleased

The customer service at Sonora Ford is always a nice experience. Very helpful!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Pam, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

ted depucci

nice friendly process that took less time than normal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

New Legacy Purchase with Impreza Trade-in

I would have given a four or five star review if I had not been shafted on my trade-in. The sales manager stated that he had called around to other dealers and that $2,500 was the best they could do. My trade-in is now on sale at this location for $11,800.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Sonora, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (209) 532-5593 so we can work towards a resolution. We look forward to hearing from you.

Outstanding Service

We are Subaru ?fans for life?. This is our Fourth. The sales and service at Subaru of Sonora is outstanding. Our compliments to our salesman Joe, who professionally and caring my worked within our needs and wants; Ian, who patiently and expertly walked us through the electronic sphere of our 2022 Forester; and, the Finance man who made an often confusing task simple and understandable. Everyone at this agency was welcoming and friendly. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Subaru of Sonora. We hope you continue to choose us for all your automotive needs! Take care!

Best deal I could find

I searched for a long time to find a white Subaru Forester Touring at the right price and found it at Sonora Subaru. Excellent dealership. I have bought a few new cars from dealerships in my day and this was smooth and pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

Ford F150

Our salesman, Mike did a great job working with us as we worked through the price of the vehicle and the price for our trade in. We had to wait for the finance person since he was with another customer and the only finance person there. Mike kept us comfortable while we waited. He was very professional and entertaining. I would highly recommend Mike and Sonora Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Debbie, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!