Skip to main content

Brookfield Chrysler Dodge Jeep Ram

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (107 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (107 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Customer Service Model

Not your average dealership, at this brookfield location. These people go above and beyond for their customers and do everything, with excellence. Especially, the always kind and beautiful, Sally Sexton. I've got 2 vehicles through her in 3 years. She loves the Lord and is committed to taking care of His people. She won't preach at you, but she will share her faith with you, if it is welcomed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

What an amazing review! Sally will be so pleased to hear this. I'm so happy to hear that your experience at Brookfield with Sally was ideal. Thank you for taking the time out of your busy schedule to share this with future customers. Take care!

oil change

terry and otis gave my car a oil change. Their work was quick and I was able to finish my errands in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

That's great to hear Earl. Thank you for taking the time to write this review. See you next oil change!

Sally Sexton @ Brookfield truly is a blessing

I've been dreading the thought of taking on a payment but today by the grace of God I came across one and after doing a review on the dealership I found Sally. I knew immediately brookfield/Sally was the dealership I wanted to buy from. Sally was amazing through the whole process and her love for the Lord is out for all to see. She makes you feel like a friend and not just buyer. She's has a loyal customer for life and can't wait to work with her again. Sally from the bottom of my heart thank you and am glad God lead me to you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you Catina, this is very heart warming to hear! The staff at Brookfield really does try to make every customer feel like family. Sally will be so pleased to hear these kind words. We appreciate your review very very much. Thank you!!

Excellent Service

Thanks Sally! Thank you for helping me, when I really needed it! It is awesome to know that their is good people who go out of their way to help a customer out! I truly appreciate that you care for me and my sisters too! You are a very special person Sally! You go girl! I would recommend anyone purchase a vehicle from you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hey Judy! Thank you for the positive words about Sally. It'll make her very happy to hear that you will be recommending future customers to her. Thank you again :)

customer

Had a very good experience buying a car from Tony, he and everybody at the car dealership worked hard to get me were i wanted to be. I will refer anybody to buy from him and the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

That's great Andrew. I'm glad that Tony could help assist you with buying a new vehicle. Thank you so much for taking the time to write this review. Tony will be thrilled to hear about his good work.

High and lows of buying a new car

Despite a few minor panic attacks my experience at Brookfield was Fantastic!! Go see Sally and she will hook you up! She knew exactly what I wanted and she delivered, as did the guys behind the scenes. Sally did such a great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Karlianne, I'm glad that Sally helped you and made your experience fantastic!! We appreciate the positive feedback. Thank you again.

great service

Everybody worked hard to get us into the car we wanted with the payments we requested.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Very awesome! There's not much better than getting the car YOU want at the payments YOU want. Thanks for the review :)

warranty work

I had a recall on my vehicle. Mike was very helpful and walked me through the process so I knew everything that was going on. I'm not big on writing reviews but Brookfield really knows how to treat a customer. Although I didn't buy my vehicle here, I will recommend this dealership to friends and family in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

I'm glad that Mike helped you out Randy! We love when our customers are confident enough in our product/service to recommend it to their friends and family. We appreciate it very much. Thanks for taking the time to write a review.

Great experience with Sally at Brookfield

We were recommended to see Sally at Brookfield and we were very happy to share our shopping experience with Sally. Sally was very patient with my back and forth decision making and she never gave up on us. Sally has also shown us all of the ins and outs of our vehicle and how to work all of the buttons. I surely would have never know what to do with all of them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Why thank you Roxanne! It's good to hear that Sally helped and gave you the confidence to buy vehicle from us! Buying a car is a huge deal so I'm happy she made it a comfortable process. Thank you for your business, drop by anytime :)

Service Customer

Great service great service. Repeat customer, very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hey Stephen! It was great meeting you earlier. We appreciate your service review greatly, hopefully we will see you soon!