Reviews
Once we figured out my extended warranty, the service
Once we figured out my extended warranty, the service team could not have been better or nicer. My vehicle required extensive repairs and although parts took a long time, Nikko kept me updated along the way. Shout out to Chris who was awesome in helping with the extended warranty confusion. Without his understanding, I would have been up a creek. I highly recommend this dealership service team. They went over and above and I am so grateful.
Once we figured out my extended warranty, the service
Once we figured out my extended warranty, the service team could not have been better or nicer. My vehicle required extensive repairs and although parts took a long time, Nikko kept me updated along the way. Shout out to Chris who was awesome in helping with the extended warranty confusion. Without his understanding, I would have been up a creek. I highly recommend this dealership service team. They went over and above and I am so grateful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our service team could sort out the extended warranty details and keep you informed during the parts delay. Thank you for trusting us with your Hyundai Tucson and for recommending our team. We appreciate your patience and are happy to hear you felt well supported throughout the process.
There is not much i can say about the service center1 Its
There is not much i can say about the service center1 Its a NEW center build about one yer ago! Looking pretty GOOD.
There is not much i can say about the service center1 Its
There is not much i can say about the service center1 Its a NEW center build about one yer ago! Looking pretty GOOD.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Phil and our team appreciate you noting the condition of our new service center. We’re pleased you were satisfied with the facility while your Hyundai Santa Fe Sport was being serviced. Thank you for the five-star review.
I've been service my car many times at Gregory Hyundai,
I've been service my car many times at Gregory Hyundai, the first time I had such a beautiful experience from David Taylor. He's very kind and understanding. He made sure I got drop up and picked up on time.
I've been service my car many times at Gregory Hyundai,
I've been service my car many times at Gregory Hyundai, the first time I had such a beautiful experience from David Taylor. He's very kind and understanding. He made sure I got drop up and picked up on time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear your Hyundai Palisade visit was so smooth. We’re glad our team handled drop-off and pick-up on time and treated you with care. Thank you for trusting us with your service needs.
Randall was very professional and courteous working with
Randall was very professional and courteous working with us. He also provided a no-pressure buying experience.
Randall was very professional and courteous working with
Randall was very professional and courteous working with us. He also provided a no-pressure buying experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I was disappointed in the experience at Gregory Hyundai
I was disappointed in the experience at Gregory Hyundai for multiple reasons 1) The online scheduler crashed each time I tried it. I tried from multiple devices to be sure it was not my device. I then called and made the appointment. 2) The service technician, Matthew, was kind and thoughtful. He was not a great communicator, however. I was not texted a link to connect with him if I had concerns, which happens most times when I take a vehicle in for service. I was going to walk for lunch and wanted to get an estimate for the repair. I was not able to connect with Matthew since I did not have the number. By the time I got to the service desk, he had left for lunch. 3) This is the most alarming. The prices for each repair are twice or three times as much as I was expecting. I have never paid so much for routine service and I will not be returning. We recently moved to IL from AZ and the price comparison is embarrassing. The dealership has increased prices to take advantage of consumers and it is very disappointing. 4) Matthew's understanding of my vehicle's pre-paid service was surprisingly poor. He said the oil change would be covered and then returned to say that it was not. It felt like a real bait and switch, whether it was intentional or not. 5) I ended up just getting a simple oil change and it still took over 2 hours. Unless you can guarantee the prices will be greatly reduced, I will not be returning to this location.
I was disappointed in the experience at Gregory Hyundai
I was disappointed in the experience at Gregory Hyundai for multiple reasons 1) The online scheduler crashed each time I tried it. I tried from multiple devices to be sure it was not my device. I then called and made the appointment. 2) The service technician, Matthew, was kind and thoughtful. He was not a great communicator, however. I was not texted a link to connect with him if I had concerns, which happens most times when I take a vehicle in for service. I was going to walk for lunch and wanted to get an estimate for the repair. I was not able to connect with Matthew since I did not have the number. By the time I got to the service desk, he had left for lunch. 3) This is the most alarming. The prices for each repair are twice or three times as much as I was expecting. I have never paid so much for routine service and I will not be returning. We recently moved to IL from AZ and the price comparison is embarrassing. The dealership has increased prices to take advantage of consumers and it is very disappointing. 4) Matthew's understanding of my vehicle's pre-paid service was surprisingly poor. He said the oil change would be covered and then returned to say that it was not. It felt like a real bait and switch, whether it was intentional or not. 5) I ended up just getting a simple oil change and it still took over 2 hours. Unless you can guarantee the prices will be greatly reduced, I will not be returning to this location.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
First, I am sorry to hear you had a negative experience. 1) We have not heard of any issues with our online scheduler, so I am hoping it was just a temporary glitch. 2) I will talk to Matt about your concerns relative to communicating with you. You are correct that is not acceptable. 3) Regarding our pricing, I have to vehemently disagree. First, I too moved here recently from AZ. In fact, I still have a home there and have two Hyundais at my house there which I regularly service at Jim Click Hyundai East (Tucson). I can personally testify their prices are most definitely not significantly lower than ours. Next, we are in line with other dealers in this area and we know that because we pay a service to shop out prices vs. the competition. That is not to say that a given service is not higher, but on the average, we are at or below the other dealers. 4) You are correct, Matt should have checked if your vehicle was currently eligible for the free maintenance before telling you it was. I will discuss this error with him as well. 5) The timeframe for the oil change is something we are working to reduce, but that timeframe is controlled by multiple factors to include previous appointments which can often take longer than they normally would for a variety of reasons (rusted bolts, you name it). We are sorry that you won't be returning to our service department, but I cannot guarantee you reduced pricing. Chris Mason Platform Manager Gregory Auto Group (847)780-0297
Kandice really showed me what service means!
Kandice really showed me what service means! She listen to my concerns about past service repairs; and addressed on my behalf my brakes situation more than once with the service manager. Through her commitment to provide excellent customer service my brake situation was rectified. As a loyal Gregory Hyundai customer, who has purchased my last two cars and had all my service needs completed by this dealership; I now feel confident moving forward to continue having my car serviced here.
Kandice really showed me what service means!
Kandice really showed me what service means! She listen to my concerns about past service repairs; and addressed on my behalf my brakes situation more than once with the service manager. Through her commitment to provide excellent customer service my brake situation was rectified. As a loyal Gregory Hyundai customer, who has purchased my last two cars and had all my service needs completed by this dealership; I now feel confident moving forward to continue having my car serviced here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I was disappointed in the experience at Gregory Hyundai
I was disappointed in the experience at Gregory Hyundai for multiple reasons 1) The online scheduler crashed each time I tried it. I tried from multiple devices to be sure it was not my device. I then called and made the appointment. 2) The service technician, Matthew, was kind and thoughtful. He was not a great communicator, however. I was not texted a link to connect with him if I had concerns, which happens most times when I take a vehicle in for service. I was going to walk for lunch and wanted to get an estimate for the repair. I was not able to connect with Matthew since I did not have the number. By the time I got to the service desk, he had left for lunch. 3) This is the most alarming. The prices for each repair are twice or three times as much as I was expecting. I have never paid so much for routine service and I will not be returning. We recently moved to IL from AZ and the price comparison is embarrassing. The dealership has increased prices to take advantage of consumers and it is very disappointing. 4) Matthew's understanding of my vehicle's pre-paid service was surprisingly poor. He said the oil change would be covered and then returned to say that it was not. It felt like a real bait and switch, whether it was intentional or not. 5) I ended up just getting a simple oil change and it still took over 2 hours. Unless you can guarantee the prices will be greatly reduced, I will not be returning to this location.
I was disappointed in the experience at Gregory Hyundai
I was disappointed in the experience at Gregory Hyundai for multiple reasons 1) The online scheduler crashed each time I tried it. I tried from multiple devices to be sure it was not my device. I then called and made the appointment. 2) The service technician, Matthew, was kind and thoughtful. He was not a great communicator, however. I was not texted a link to connect with him if I had concerns, which happens most times when I take a vehicle in for service. I was going to walk for lunch and wanted to get an estimate for the repair. I was not able to connect with Matthew since I did not have the number. By the time I got to the service desk, he had left for lunch. 3) This is the most alarming. The prices for each repair are twice or three times as much as I was expecting. I have never paid so much for routine service and I will not be returning. We recently moved to IL from AZ and the price comparison is embarrassing. The dealership has increased prices to take advantage of consumers and it is very disappointing. 4) Matthew's understanding of my vehicle's pre-paid service was surprisingly poor. He said the oil change would be covered and then returned to say that it was not. It felt like a real bait and switch, whether it was intentional or not. 5) I ended up just getting a simple oil change and it still took over 2 hours. Unless you can guarantee the prices will be greatly reduced, I will not be returning to this location.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Matt, from the Service Department, was just what I
Matt, from the Service Department, was just what I expected from a good service guy. He welcomed me back, we discussed my car issue and he checked me in. Very communicative, informative and professional. He mentioned my repair wod take longer than expected and suggested a shuttle, which I thought was a good idea. Wow...great customer service. He checked all the boxes. Jayden drive me home and picked me up. He also was professional and very courteous. He made sure I was comfortable. A pleasure to ride with. If I had a company, I'd hire these two guys in an instant. (I do not know who Phil King is in the service department so I gave him a 1-star..not a rating)
Matt, from the Service Department, was just what I
Matt, from the Service Department, was just what I expected from a good service guy. He welcomed me back, we discussed my car issue and he checked me in. Very communicative, informative and professional. He mentioned my repair wod take longer than expected and suggested a shuttle, which I thought was a good idea. Wow...great customer service. He checked all the boxes. Jayden drive me home and picked me up. He also was professional and very courteous. He made sure I was comfortable. A pleasure to ride with. If I had a company, I'd hire these two guys in an instant. (I do not know who Phil King is in the service department so I gave him a 1-star..not a rating)
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gregory Hyundai. We look forward to having you as one of our valued customers for many more years to come!
Josh was wonderful and very knowledgeable.
Josh was wonderful and very knowledgeable. Couldn’t have asked for a better experience. Thank you!
Josh was wonderful and very knowledgeable.
Josh was wonderful and very knowledgeable. Couldn’t have asked for a better experience. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gregory Hyundai, we look forward to having you as a valued customer for many years to come!
Kandice was very attentive and took care of me very
Kandice was very attentive and took care of me very quickly. My car was fixed and everything is fine now
Kandice was very attentive and took care of me very
Kandice was very attentive and took care of me very quickly. My car was fixed and everything is fine now
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gregory Hyundai.