Gregory Hyundai

Service at Gregory Hyundai is getting worse every time I visit. Had to make two appointments on line because couldn't combine recall & routine service requirements into one appointment. Was told service would be done in 2.5 hours. Ended up lasting 4.5 hours. Informed the service department I was going to go for run on bike trail next to garage while waiting & they could text or called if needed. Received text while running which included link to recommend service requirements. Called service deptment to verify requirements. Found out the link I recieved via text was incomplete. Told person to go ahead with service but I did not want tires rotated. Finished run & returned to Gregory Hyundai. Talked to service to get clarification on the service requirements. Found out the text link was extremely incomplete. Was getting huge 'bait & gouge" vibes on this whole process. Asked for an estimate to total cost. Was given a amount . . was more than I was expecting . . but that was OK. Asked if the estimate included taxes. "No". Kinda expected that because at this point I felt I was getting 'played' by service department. Asked if the estimate include a tire rotation. Was told "Yes". Reminded them I specifically asked NOT to have tires rotated. Waited another 2 hours before service was completed. Was informed at check out there was a 2% service charge for credit cards ($25 in this case). Wish I would known that up front. Guess that is par for the course at Gregory . . 'keep the customers uniformed'. Was escorted to my car. Noticed a panel of some sort laying on the floor board. Had to have service department person installed the panel. This was my third visit to Gregory Service Department . . each visit gets worse. Based on this visit, TRUST is a problem ('bait & gouge'), CARING FOR THE CUSTOMER is a problem (I asked specifically not to rotate the tires) , and QUALITY OF SERVE is a problem (didn't properly finish the job by not reinstalling a panel cover . . very shoddy). Was a bad experience. Definately had a 'taken advantage of' feeling during this visit. I feel this is a management/leadership problem. That said, for all the runners out there, the bike trail adjacent to Gregory Hyundai is awesome!

I feel can trust them. Bought car at Gregory Hyundai and have serviced it there since

Always a great experience. Great customer service and I feel confident with the way they take care of my car.

Try pleased with the professionalism, knowledge and curtesy of all involved. It was a very positive experience.

Excellent service, they really care about the customer. would highly recommend. A service team you can trust.

Excellent service all around. Quality work. Matt and the whole team at service are outstanding! Topnotch to say the least!]! You have earned my business for sure! Thank you to the entire Gregory team.

Kandice Phillips was terrific and made my initial experience with your dealership very enjoyable. She was patient, kind and took the necessary time to explain the various services, charges and steps. She also was very prompt with her follow-ups. Thank you for your good service Kandice!

It was a pleasure working with Sola. He answered all our questions and made the process easy

Two hours for an oil change, with an appointment. They were very busy. What are appointments for?? Annoying music through the crappy dealer sound system. Confusion on their part as to whether I should be at the "Hyundai" dealer where I bought my 2015 Hyundai Genesis in June, 2014 and had the appointment, or the "Genesis" dealer a few miles north that came along around 2017 when the Hyundai Genesis was spun off as its own Genesis brand. If it had been a warm day, I would have waited outside to avoid the music.

Left sad without one request taken care of and no paperwork for service to be preform at later time. I guess I feel through cracks and called on phone to no avail.