Peterson Auto Group

A change of rating i find necessary based on excellent customer service shown to me by Marcus D. ,Service Manager in which he fixed a serious issue with my car and excellent handling of the situation. I have no reserve whatsoever in utilizing Peterson Toyota for all my service needs. Sincerely, Peter Cooledge

I highly recommend Peterson Toyota service department. They were very transparent, honest, did a quality job, and did it at a very fair price. My Tundra had a complex electrical issue and they kept working on it until it was resolved. My service advisor, Richard Barnhart, in a word, was excellent. He was very knowledgeable, personable, and cared about me and my Toyota. He felt bad that it took longer than originally estimated, as electrical problems sometimes do, and he gave me every discount and price cut that he could. I can’t promise you that you will get a price cut or discount, but you can trust this service department, when trust is a hard thing to find these days.

Pickup/drop off/on-site car wash, which I’ve counted on for 21yrs straight are no longer available, and a hatch problem wasn't fixed when my 2024 LX600 was there a month ago. All staff were helpful and kind though, which I appreciate. When I outlined those concerns in a review last month the reply said the team would follow up with me but they didn’t. I think they meant to but with huge service volumes, employee turnover, and what seems like significant understaffing, there was probably no one available to follow up. I’ve been a long time customer at Peterson Lexus, and over the past year or two I’ve realized I never have the same service advisor and no one there ever recognizes me. I’m not a VIP of course, but in all the helter skelter there I can understand why services I used to count on have gone away and little things like fixing a hatch don’t get done. Still, it’s disappointing.

Any and all of my dealings with Peterson Lexus have been outstanding. My latest, because of a Recall, was handled by Dave in Service, who treated me with utmost dignity and respect and made me feel that I was an extremely important client of Peterson Lexus. All the staff who I encountered that day at Peterson Lexus are so friendly and professional. I even got to see Caden, who has assisted me both times in securing my ES 250 and my ES 350 Lexus. I told Caden last Friday I'll be back, when I'm ready for a new Lexus.

Peterson Toyota Overwhelmingly provides a great customer experience. Ask for Kathryn, she is awesome! Peterson Toyota has earned my lifetime trust and loyalty. I live in Redmond Oregon, but I now travel to Boise to receive nothing but professional, respectful, and truly supportive services from Peterson on my Highlander. Words cannot describe how much comfort, reliability, and confidence I feel driving very long or short distances with my Highlander, while knowing that Peterson have my needs completely covered. Kindest regards, Greg

Very responsive and easy to work with even though I’m out of state. I’ve had a great experience with them!

So, I brought my 2016 4Runnier in for 60,000 mile service on Oct. 10, 2025 (incidentally, this service costs right at $1000) and when the car was returned to me, the dash cam was unplugged from the inside. After a considerable amount of re-setting and re-calibration to the dash cam system, I finally got it to work properly again - what a pain. I brought my 4Runner back for transmission service on November 5th, 2025. and took the opportunity to confront the assistant service manager, Anthony Hourani, with this issue and to ask that they not unplug the dash cam again. He explained to me that they had to disconnect the camera in order to keep it from "reading the computers" in the service bay that have "customer information" on them. I guess they think they can xxxx on people and tell them it's raining. Since the hood was open for the service, and would have blocked any ability of my dash cam to "read" their computers, I had to tell Anthony that his excuse for this didn't add up. If you have a dash cam, and intend to take your car to Peterson Toyota for service, you might want to ask them not to touch it when it's in the service bay or you may have to go through all the xx I had to go through in order to get it working properly again. My REAL question is...what exactly are the service technicians hiding and/or afraid my camera will actually "see" them doing or not doing while in for service? THIS IS THE MUCH BIGGER ISSUE...while in for the transmission service on Nov. 5th, someone put a dime-sized dent/ding in the top of the hood about an inch away from the front edge of the hood...see posted photos...and long story longer...Peterson refused to fix it or have it fixed at their expense, which I KNEW they wouldn't do. They are dishonest, insanely overpriced, ($195 per hour for labor) and will not do the right thing when they damage your car or do something wrong. Steer clear of them if at all possible. One of their service managers, Todd Clark, called today to let me know they won't accept responsibility for the damage they caused while my car was in their care. What a shock. Michael White CDR, USN (Retired)

I bought a car from here last night and was very pleased with my service. The whole process was made easy by my salesman, Stacey, whom I would recommend for a non-aggressive and pleasant experience… from beginning to end. Highly recommend this place!

Responded quickly and was willing to work with me on the selection of a vehicle. Due to the distance from the dealership I did not find a suitable vehicle for which I was willing to make the trip.

From the time we took our test drive to the time we made our purchase two days later Keith Jensen was professional yet personable, honest and accommodating. It was one of our best car purchasing experiences.