Mark Kia

DeMarko Martinez and Andrew Lozano made buying a car easy and stress free! They made me feel so comfortable and were up front and honest with me!!

They don’t respond to inquiries. They won’t provide a copy of the loan agreement, you must have a deal and look at a screen and initial and sign. Be wary of this in business transactions. Anyone should be able to review documents in advance.

Absolutely the worst dealer I have ever worked with. They lied to me about the warranty we bought, never ordered the warranty, and then refused to reimburse it. They were rude, never returned calls. Do yourself a favor and shop elsewhere.

Shady and unprofessional. I found a car on cars.com and was negotiating with a salesperson on addressing a few aesthetic issues with the car. At first, they seemed really professional and willing to work with me. After about a week of back and forth, we got to the price conversations. They don’t negotiate on price - which is totally fine. But they surprised me with $3,600 in dealer fees and add-ons. A documentation fee of $1,000 (well above the average in AZ), a temporary registration fee of $200 (cost with the state is $15), and another $2,500 for things I didn’t ask for that “could not be removed,” e.g., window tint, security features, battery warranty). With some research, I found that these are 80-90% markups and nearly straight profit for the dealership. My frustration - and what I believe to be very shady business practice - They listed the vehicle for one very fair price with ZERO mention of any other expenses/fees (there’s the bait folks), then, they progress the deal until your invested and emotionally attached, finally, at the very end they spring $3,600 in fees on you (and there’s the switch). I pushed back on these fees, and they ghosted me for over a week. Didn’t get back to me like they said they would. Didn’t return my messages…until I told them I was leaving a review. Do what you want, but I’m not giving my business to anyone that tries to manipulate and take advantage of their customers.

Jacob Vasquez took very good care of us. We bought a 2025 Kia Sorento S. Very hard working young man that operates with transparency and integrity. Definitely a lifetime client and will be asking for him specifically. Thanks again Mark Kia and Jacob Vasquez for making this a great experience!

Service department couldn’t have been more wonderful. Organized, communicative. Expedient.. Special note, my service advisor was Ethan Lamb. Extremely knowledgeable, professional, took very good care of me and my Sorento.. he made everything go very smoothly. I am very appreciative!! Highly recommend.

We've purchased our last 2 cars from Mark Kia and they have been providing scheduled and un scheduled maintenance on all of our vehicles. We get honest service, great deals, and good people. We get to snack on popcorn and sip on coffee, tea, or hot cocoa while we wait. They've got comfy chairs, free wifi, and COLD A/C. It's the big things and little things that keeps up coming back.

Very pleasant experience. Had reservation and was taken care of right away for oil and filters change. Had coupon for 10% off. They also have senior discount. Jose was service tech and confirmed what they would do. We went and had breakfast. On the way back, received text that car was ready within the timeframe promised. Complementary car wash. Very clean professional environment. Jose very professional and friendly. Clean environment. Highly recommend this dealership for service.

Excellent car buying experience with John. Customer service, communication, and transparency all top notch. Highly recommend!!!

The process was so easy. I got my car in right away and then was given an uber ride home and back. Everything was taken care of in a timely manner. The purchase of my car was great and now I got to experience the great service.