Mark Kia

Excellent customer service great communication. Wake me up and beyond to make me feel comfortable with my purchase..

Negotiated a price based on what a competitor could offer. I brought the invoice in and asked if they could beat it and they were hard pressed but eventually caved and beat the offer by $500. I think the best way is to hit one dealership against another and see what they ultimately can sell the car for. However, when I pick up my car all the stickers on the seatbelts front of the car mirrors have not been taken off. Also, they forgot to install the Lojack that was part of the dealership package. So I had to return the car to have that placed. And at that point they still didn’t take any of the stickers off that I asked them to so they don’t really Adhere to detail.

Adding $8,000 to a lease is shameful. How do you people sleep at night!?!

Great experience purchasing my 2025 Sportage! Bryan Kelly is excellent at understanding your preferences and he is very knowledgeable about the multitude of features offered with the Sportage. He is great to work with, friendly and gracious. DeMarko Martinez is professional and knowledgeable and made me feel at ease during the financing portion of my purchase. Highly recommend!!

Jose and brandy in service are always outstanding, very clean and always great to deal with.

All good nice trimmed perfect service and good place to pay and good cafe a

You knew what car i was coming to see and when and didn't bother to tell me the car wasn't working or ready to be seen. Then I still wanted to buy it tried to hide the fact it had a salvaged title. Tried to skip that part of the carfax and just have me sign the last page. I'll never visit Mark dealers again and everyone I know will hear this story. Buyer beware

The minute we stepped onto the lot we greeted by Ton our salesperson. Great customer servixe and right to the point . They treated us with respect and care. The finance department was the best and Marj very kind. He was friendly and helped us complete the deal. Thank you Tony and Mark. We love our car! Great team and dealership!

Just like everything else with this dealership, I had to jump through so many hoops just to be able to write this review. I can only assume they don’t expect positive reviews, so they make the barrier for entry almost impossible. I purchased a car from Mark Kia and, unfortunately, it broke down just five days after I drove it off the lot. That’s frustrating enough, but the way the dealership handled (or rather, mishandled) the situation has been the real disappointment. After the car was towed back to the dealership, communication from Mark Kia was nonexistent. I had to beg just to get a loaner vehicle while they waited weeks to even diagnose the issue. Any updates I received were only because I called them — and every time I did, I was told “I’ll look into it and call you back” … but the promised call rarely, if ever, came. I was eventually directed to the manager, Lucas, after struggling to get answers from anyone else. His online bio proudly says he’s passionate about helping others, making people smile, and leaving situations better than he found them — yet my experience with him was the complete opposite. He promised he’d get to the bottom of the issue and guaranteed a call back by the end of the day. Instead, it took a full week. I was consistently treated like I was an inconvenience and that the car’s issues were somehow my problem to solve. When I asked about options, Lucas immediately shifted into salesman mode, trying to get me into a brand-new car with “the same payment” — no, thanks. Once they determined the battery needed replacing, they pushed the problem over to Chapman Hyundai, and within minutes I was suddenly being harassed to return the loaner car. After ignoring me for three weeks, Lucas was now calling and texting, demanding the car back the same day — before I’d even been briefed by Hyundai on the next steps. I asked Lucas about the other issues we’d discussed with the vehicle, and after three emails, a text, and multiple voicemails, I still haven’t received a response. I would never work with this dealership again. On top of that, I’m now locked into a service contract that requires me to have certain services done at this exact dealership. I’m dreading it so much that I’m currently trying to cancel the contract altogether, but I haven’t been able to get a response about that either. On a positive note: Chapman Hyundai, where the car was ultimately sent, has been an absolute pleasure to work with. Amanda in their service department was kind, responsive, and within minutes of our first conversation, sent me a link to a portal showing the real-time status of my car — something Mark Kia never offered. Every interaction I’ve had at Chapman has been professional, efficient, and helpful. If you’re shopping for a car, I strongly recommend walking past Mark Kia and heading straight across the street to Chapman Hyundai. They’ve shown me what real customer service looks like.

Brian, our service rep has been helpful and friendly. Their service, repairs, and maintenance is very good. We have been happy working with Mark Kia Service.