Reviews
AMAZING sales and finance staff!
AMAZING sales and finance staff! As a first time buyer I was terrified to go in and see what my payment/interest would be, but they made the whole process great! I knew what was going on at all times and I couldn’t be more grateful!
AMAZING sales and finance staff!
AMAZING sales and finance staff! As a first time buyer I was terrified to go in and see what my payment/interest would be, but they made the whole process great! I knew what was going on at all times and I couldn’t be more grateful!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Our experience purchasing our new vehicle was top notch.
Our experience purchasing our new vehicle was top notch. The customer service was outstanding and the process was quick and easy. We highly recommend Gabe and this dealership.
Our experience purchasing our new vehicle was top notch.
Our experience purchasing our new vehicle was top notch. The customer service was outstanding and the process was quick and easy. We highly recommend Gabe and this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I bought a Wrangler from Chris years ago at another
I bought a Wrangler from Chris years ago at another dealer he worked in. Good to see him again and his ethics are still as good! Love my new truck!
I bought a Wrangler from Chris years ago at another
I bought a Wrangler from Chris years ago at another dealer he worked in. Good to see him again and his ethics are still as good! Love my new truck!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
CJ IS THE MAN!
CJ IS THE MAN! I was so scared to check out a car because my credit wasn't good and I still owed money on my trade but after the first phone call with CJ, he made me feel confident about at least giving them a shot. Super knowledgeable and he wasn't pushy at all - that's a plus!
CJ IS THE MAN!
CJ IS THE MAN! I was so scared to check out a car because my credit wasn't good and I still owed money on my trade but after the first phone call with CJ, he made me feel confident about at least giving them a shot. Super knowledgeable and he wasn't pushy at all - that's a plus!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Took car in 1/30 Nick Asst Mgr helped out.
Took car in 1/30 Nick Asst Mgr helped out. Gave him keys and told him concerns. Tried to give him extended warranty info was was brushed off. Fidelity? I know their number by heart is dont need anything else. Was told by Nick that they were pretty caught up and they should have no problems getting to the car. Called Friday morning because I forgot to mention my push to start was also not working. Never heard anything from anyone. Called back Friday afternoon Nick still unavailable. Never got a call Friday. For sh!it's not giggles I called Saturday to see if I could get any info. Nothing. Called Monday with no response so I did a Google review and then magic happened Manager wanted to get involved. Called spoke with Victor Manager and he told me about 2 problems and they were still looking at the car. He also mentioned that they called and left messages for me...which they did not then told me I blocked their number. Never done. Was told by Manager Monday to call Tuesday after 12 and they will have an update. I called at 2pm left message, called again at 3pm still nothing and nobody available. Called at 4pm and finally got Nick who was now stating he was calling and left messages for me they needed Warranty info.. The same info in which I tried to give him Thursday 1/30 and was brushed off. Gave him info he said he would call back. NEVER GOT A CALL BACK 2/4 and seems only way you can get a response from them is a review. So here it is.....good luck with communicaton with them they SUCK!!
Took car in 1/30 Nick Asst Mgr helped out.
Took car in 1/30 Nick Asst Mgr helped out. Gave him keys and told him concerns. Tried to give him extended warranty info was was brushed off. Fidelity? I know their number by heart is dont need anything else. Was told by Nick that they were pretty caught up and they should have no problems getting to the car. Called Friday morning because I forgot to mention my push to start was also not working. Never heard anything from anyone. Called back Friday afternoon Nick still unavailable. Never got a call Friday. For sh!it's not giggles I called Saturday to see if I could get any info. Nothing. Called Monday with no response so I did a Google review and then magic happened Manager wanted to get involved. Called spoke with Victor Manager and he told me about 2 problems and they were still looking at the car. He also mentioned that they called and left messages for me...which they did not then told me I blocked their number. Never done. Was told by Manager Monday to call Tuesday after 12 and they will have an update. I called at 2pm left message, called again at 3pm still nothing and nobody available. Called at 4pm and finally got Nick who was now stating he was calling and left messages for me they needed Warranty info.. The same info in which I tried to give him Thursday 1/30 and was brushed off. Gave him info he said he would call back. NEVER GOT A CALL BACK 2/4 and seems only way you can get a response from them is a review. So here it is.....good luck with communicaton with them they SUCK!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Coulter Cadillac is the worst run car dealership that i
Coulter Cadillac is the worst run car dealership that i have ever dealt with, have had nothing but problems with them since i bought my new car over 3 month ago and still no plates. Ive wasted several hours i would never ever recommened them
Coulter Cadillac is the worst run car dealership that i
Coulter Cadillac is the worst run car dealership that i have ever dealt with, have had nothing but problems with them since i bought my new car over 3 month ago and still no plates. Ive wasted several hours i would never ever recommened them
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
This is the first that I have heard of there being a license plate issue. After talking with other managers and my title clerk. I've been told that the issue has been resolved. Dealing with other states DMV can be tricky because the all have different requirements. Sorry for your inconvenience.
James Brown did a great job helping us buy a new Cadillac
James Brown did a great job helping us buy a new Cadillac Lyirq. But that’s were it ended customer service had been horrible have called them 14 times and no call back, even called Ryan Coulter and nothing. Will never buy from this dealership again and will tell everyone about this to avoid them.
James Brown did a great job helping us buy a new Cadillac
James Brown did a great job helping us buy a new Cadillac Lyirq. But that’s were it ended customer service had been horrible have called them 14 times and no call back, even called Ryan Coulter and nothing. Will never buy from this dealership again and will tell everyone about this to avoid them.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Brian, thank you for your input. Coulter has been in business since 1923 due to our focus on customer service. We value your business and are sorry that you feel that your experience at Coulter did not meet your expectations. Please feel free to contact us If you need any additional assistance.
Coulter's website showed 6 Hummer Ev's available.
Coulter's website showed 6 Hummer Ev's available. I drove down to have a look. Pulled into the parking lot and barely go out of the car and was approached by a salesman. He asked how he could help. I told him I would like to see the Hummer's. He looked bewildered and said we have none. I explained what I saw on their website. He said he has been at the dealership for 12 years and we always do that. What kind of a dealership advertises vehicles they don't have. Amazing. Obviously I will never return.
Coulter's website showed 6 Hummer Ev's available.
Coulter's website showed 6 Hummer Ev's available. I drove down to have a look. Pulled into the parking lot and barely go out of the car and was approached by a salesman. He asked how he could help. I told him I would like to see the Hummer's. He looked bewildered and said we have none. I explained what I saw on their website. He said he has been at the dealership for 12 years and we always do that. What kind of a dealership advertises vehicles they don't have. Amazing. Obviously I will never return.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
It is common practice for all inventory to remain on a dealer website until the vehicle is delivered to a customer. Perhaps a phone call to double check inventory status would have been the way to go. We would never asked you to come in to view any vehicle that was not available.
I strongly recommend against buying a non GM vehicle and
I strongly recommend against buying a non GM vehicle and warranty from this dealership. They will not honor any repairs as they tell you they will. Meaning you will have to take it to another dealership and be subjected to higher rates. Very disappointing for a once reputable dealership. I have verified again that Coulter refuses to services non GM vehicles under extended warranties they sell. The service director will not return calls nor will finance.
I strongly recommend against buying a non GM vehicle and
I strongly recommend against buying a non GM vehicle and warranty from this dealership. They will not honor any repairs as they tell you they will. Meaning you will have to take it to another dealership and be subjected to higher rates. Very disappointing for a once reputable dealership. I have verified again that Coulter refuses to services non GM vehicles under extended warranties they sell. The service director will not return calls nor will finance.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
All of the statements made are false.
Kourtney is an outstanding salesperson and we couldn't
Kourtney is an outstanding salesperson and we couldn't recommend her more highly. She is very conscientious, detail oriented and has excellent communication and people skills. The consummate professional!.
Kourtney is an outstanding salesperson and we couldn't
Kourtney is an outstanding salesperson and we couldn't recommend her more highly. She is very conscientious, detail oriented and has excellent communication and people skills. The consummate professional!.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car