Coulter Tempe

AMAZING sales and finance staff! As a first time buyer I was terrified to go in and see what my payment/interest would be, but they made the whole process great! I knew what was going on at all times and I couldn’t be more grateful!

Our experience purchasing our new vehicle was top notch. The customer service was outstanding and the process was quick and easy. We highly recommend Gabe and this dealership.

I bought a Wrangler from Chris years ago at another dealer he worked in. Good to see him again and his ethics are still as good! Love my new truck!

CJ IS THE MAN! I was so scared to check out a car because my credit wasn't good and I still owed money on my trade but after the first phone call with CJ, he made me feel confident about at least giving them a shot. Super knowledgeable and he wasn't pushy at all - that's a plus!

Took car in 1/30 Nick Asst Mgr helped out. Gave him keys and told him concerns. Tried to give him extended warranty info was was brushed off. Fidelity? I know their number by heart is dont need anything else. Was told by Nick that they were pretty caught up and they should have no problems getting to the car. Called Friday morning because I forgot to mention my push to start was also not working. Never heard anything from anyone. Called back Friday afternoon Nick still unavailable. Never got a call Friday. For sh!it's not giggles I called Saturday to see if I could get any info. Nothing. Called Monday with no response so I did a Google review and then magic happened Manager wanted to get involved. Called spoke with Victor Manager and he told me about 2 problems and they were still looking at the car. He also mentioned that they called and left messages for me...which they did not then told me I blocked their number. Never done. Was told by Manager Monday to call Tuesday after 12 and they will have an update. I called at 2pm left message, called again at 3pm still nothing and nobody available. Called at 4pm and finally got Nick who was now stating he was calling and left messages for me they needed Warranty info.. The same info in which I tried to give him Thursday 1/30 and was brushed off. Gave him info he said he would call back. NEVER GOT A CALL BACK 2/4 and seems only way you can get a response from them is a review. So here it is.....good luck with communicaton with them they SUCK!!

Coulter Cadillac is the worst run car dealership that i have ever dealt with, have had nothing but problems with them since i bought my new car over 3 month ago and still no plates. Ive wasted several hours i would never ever recommened them

James Brown did a great job helping us buy a new Cadillac Lyirq. But that’s were it ended customer service had been horrible have called them 14 times and no call back, even called Ryan Coulter and nothing. Will never buy from this dealership again and will tell everyone about this to avoid them.

Coulter's website showed 6 Hummer Ev's available. I drove down to have a look. Pulled into the parking lot and barely go out of the car and was approached by a salesman. He asked how he could help. I told him I would like to see the Hummer's. He looked bewildered and said we have none. I explained what I saw on their website. He said he has been at the dealership for 12 years and we always do that. What kind of a dealership advertises vehicles they don't have. Amazing. Obviously I will never return.

I strongly recommend against buying a non GM vehicle and warranty from this dealership. They will not honor any repairs as they tell you they will. Meaning you will have to take it to another dealership and be subjected to higher rates. Very disappointing for a once reputable dealership. I have verified again that Coulter refuses to services non GM vehicles under extended warranties they sell. The service director will not return calls nor will finance.

Kourtney is an outstanding salesperson and we couldn't recommend her more highly. She is very conscientious, detail oriented and has excellent communication and people skills. The consummate professional!.