Reviews
Best service in Albuquerque
Purchased car in August 2018 - nearly 60,000 miles to date. All service done here - great people. New tires - great deal. My second car with them - main reason I got a Toyota.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Hud Romero, Store Manager
Customer
Were supposed to wash my car after service, but, did not. The service was timely and well done. The service writer explained the service well.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know! - Hud Romero, Store Manager
Mrs. A Espinosa
I’ve always been happy with my service from your dealership. I would recommend Larry H. Miller to anyone who is interested in buying a Toyota.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Hud Romero, Store Manager
Service
Great service was suppose to be a 4 day job did the job in 2, only thing I could critique would be sipping off oil on hot parts. Other then that extremely happy with service and quality!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Hud Romero, Store Manager
15,000 mile service
They are a quality dealership. They are fast and courteous. The supply of food and drinks is a nice touch. I highly recommend. Easy to choose a time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Hud Romero, Store Manager
Brian is an Awesome Mechanic
I take my Suzuki SX4 here because I trust Brian with my car. He is not the type of mechanic who over sells. Instead he is truthful and really lets you know what repairs your car needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Hud Romero, Store Manager
No shuttle offer
My car was not washed as it usually is and I was not offered a shuttle. Therefore, I had to wait a few hours in the lobby.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there! I've attempted to reach out to you but haven't heard back. I apologize that we were unable to provide an exterior car wash due to the car wash being frozen at the time of your service. The dealership offers a courtesy shuttle Monday- Saturday 7:30am - 4:30pm. The shuttle sign up is located in the lobby area. If you would reach out to me I would love to learn more about your experience. - Brittany Sweeney, Customer Retention Manager, (505) 998-0177
Toyota has always been amazing
Marvis and Brandon helped us get into all our 3 Toyota vehicles. They’re knowledgeable and have always given us great deals! They’re professionalism and willingness to work with us is why go back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Hud Romero, Store Manager
Forgot to close my hood
The service was quick but the mechanics forgot to shut the hood of my car which could’ve been a disaster driving on the freeway right after leaving the dearship.
- Customer service 5.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for bringing this to my attention. We're sorry for any inconveniences this may have caused. Please reach out to me if you have any other questions or concerns. - Brittany Sweeney, Customer Retention Manager, (505) 998-0177
Oil Change/Regular Maintenance
I made an early appointment so I could get in and out in a timely manner. Seeing as this maintenance trip was only for an oil change I expected it not to take too long. After about two and a half hours of waiting I decided to ask what was going on with my vehicle and the maintenance associate said oh, it’s just about ready and in about five minutes I had my vehicle back. I was disappointed that I had an early appointment and it still took this long. I am not looking forward to my next maintenance visit as it is going to require more than just an oil change.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there Vanessa, we're really sorry about the increased wait times. We are aware of the issue and are working towards getting it fixed. Please reach out to me if you have any other questions or concerns! - Brittany Sweeney, Customer Retention Manager, (505) 998-0177