Reviews
Oil change
It took almost four hours to get my oil change. They are friendly just takes very long for oil changes. This was my third oil change with them and every visit has taken very long for just oil change.
- Customer service 3.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Very informative.
Mechanic was very informative. I don't know much about cars but I know how to take care of mine with the information from the mechanic. I am very satisfied with the customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your wonderful review. We hope to work with you again soon! - Hud Romero, Store Manager
Squeeky brakes
Good job. Service was fast, the place was spotless. Donuts were fresh as well as the fruit. Could use a different paging system rather than a maintenance person coming out and shout. Put a large TV screen up showing the status of the vehicle and color.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Hud Romero, Store Manager
Maintenance
I always get reliable service here. I schedule my service and never have had any problems. They also give you a ride to work/home and will pick you up when your car is ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Hud Romero, Store Manager
Poor Dealership, Bad Treatment, Lie about price
'A truck for any terrain. 🏔️ 🛣️ Let us help you find the perfect vehicle for your journey!' I can not recommend this Dealership. They have a real arrogance, treat the customer as some mind-numb idiot and lie about prices. Then, they jack up the price on the car and your trade in. I've bought four other cars from this dealership but no more. Their service department is good. Beware of these guys.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello there David, it's unfortunate to hear about your experience and the way you were treated at our dealership. I would appreciate the opportunity to learn the details of your experience. Please contact me at your convenience so that I can be of further assistance. - Brittany Sweeney, Customer Retention Manager, (505) 998-0177
PPF replacement
When I purchased my brand new Tacoma 2019, the PPF was damaged on the hood. I got a loaner vehicle, super basic model compared to the vehicle that I had purchased. I had the loaner for an entire month before the warranty company got the installation up to standards. Super disappointed. I was paying for a brand new vehicle that I didn’t even have in my possession and got no compensation due to all of the inconvenience. I attempted to call service to get an update and the employee was not returning my calls. I would not recommend this dealership to a friend.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi JG. I really want to talk to you about your experience more and learn more about the situation so I can look into correcting the issue. Please reach out to me at your earlier convenience. - Brittany Sweeney, Customer Retention Manager, (505) 998-0177
Regular Maintenance Service stop
First time using this Service in New Mexico. The service rep (Chris) reviewed my service records from an out of state Toyota Service group so he was familiar with my previous records - very thorough service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Hud Romero, Store Manager
Free routine maintenance
First free maintenance visit after buying the new car. It was fast, they were friendly, but they didn’t even change the oil. Included maintenance is just a tire rotation After 5000 miles. Toyota care included free maintenance is practically no maintenance.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Steve! ToyotaCare covers normal factory scheduled maintenance. The maintenance performed during each service varies by the vehicle model and year. Many Toyota models require synthetic oil and recommend the oil be changed every 10,000 miles or 12 months. Please reach out to me if you have additional questions. - Brittany Sweeney, Customer Retention Manager, (505) 998-0177
Customer
Damiano was professional, informative and empathetic to our needs. I am extremely grateful for the service provided. Thank you to the helpful service dept. and thank you to the service manager
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Hud Romero, Store Manager
Thomas T
Great service and the wait time from when I arrived in the service area to have the Toyota Care service done to my 4 Runner was only about an hour. Outstanding!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the five-star rating. We hope you have a great day! - Hud Romero, Store Manager