Reviews
Satisfied return customer
I’m a return buyer that comes back because of quality sales and service staff and great customer service. Alan Le is very helpful. Plus I like their cars
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Hud Romero, Store Manager
Customer
It was a routine oil change and an issue with heater blower. No additional comments to make at this time. Thank you for the opportunity.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Hud Romero, Store Manager
Renewing my lease for a new Toyota.
I entered into a lease for a vehicle 3 years ago. I'm a senior. The terms offered in terms of financial, quality of vehicle absolutely work for me. I'm a believer and American Toyota takes good care of seniors!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Hud Romero, Store Manager
Bought a SUV from Putter Brown ! I give him 5 star
Everyone I ran into was very nice there. I love my new SUV! Thanks Putter! Ask for Putter Brown tell him WANDA sent you ⭐️⭐️⭐️⭐️⭐️
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Hud Romero, Store Manager
Struts replaced
Adrian really looks out for me. Makes sure I have the service I need but never tries to oversell me on things I don't need.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Hud Romero, Store Manager
Very fair...which is the important thing!
Very fair sales people. That’s what’s important. They didn’t try to BS me. I guess it was enjoyable if spending a lot of money is enjoyable! I would highly recommend them!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Hud Romero, Store Manager
Very efficient, well done, courteous and professional.
The entire process from booking until completion is pleasant and painless. My car is beautiful and like new each time.Thank you so very much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Hud Romero, Store Manager
Sales rep lied about the history of the car.
Caught sales rep in a very substantial lie. The more he tried to cover-up the more he lied. Good thing for Car Fax. Also, $20 K deal, he wouldn't even fill the gas tank, nearly on empty. He said the previous GM would fill the tank, but he died. The new GM just won't do it. Really overall bad experience.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello there! I would love to reach out to you to talk to you about the situation directly. I'd appreciate if you could give me a call at your earliest convenience! - Brittany Sweeney, Customer Retention Manager, (505) 998-0177
Good service
Did a great job. In and out in good time always pleased with the service. Making an appointment is easy and it works very well
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Hud Romero, Store Manager
“Better fit” 4Runner?
My second new Toyota Truck/SUV purchase, closed by Clay Schroeder, was the WORST big item, tangible investment I ever made. Make sure the vehicle you test drive and agree upon is exactly the same as the one signed for and delivered. Duh! Not only did I receive a different 4Runner, but I also ended up overpaying due to the change. Was informed at a later date the one received was “a better fit.”
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi there! Thank you for taking the time to speak to our sales manager directly about the confusion. If there's anything else that I can do for don't hesitate to call me! - Brittany Sweeney, Customer Retention Manager, (505) 998-0177