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Heritage Chrysler Jeep Dodge RAM Owings Mills

(2,501 reviews)
Visit Heritage Chrysler Jeep Dodge RAM Owings Mills
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2021 state dealer award
View 6 awards
2021 state dealer award 2021 state dealer award 2021 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 904-7208 (888) 904-7208
Used (888) 485-6456 (888) 485-6456
Service (866) 242-9666 (866) 242-9666

Reviews

(2,501 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Chrysler Jeep Dodge RAM Owings Mills from DealerRater.

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Great service..fun to buy a car here!

Great customer service, professional and helpful. A very pleasant buying experience due to Chris Burnette! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great place to buy a car

Chris Burnette and Steve Gonzalez were wonderful to work with! Upfront with all information, pleasant to work with...we had fun buying a new car and got a good deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great experience

As always going to Heritage Chrysler Jeep and Dodge I experience the best buying expgerience. Thanks to Steve Gonzalez and the team I drove away more than satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My first car

I was able to buy my first car from my friend who works at the FIAT dealership even though I was buying a Jeep. I found the Jeep online at the Heritage website and the dealership had someone go pick up the car to bring it to the dealership where I was. Though this took some time, it was much easier waiting for the car than searching for it on my own. My dad and I were at the dealership for 5 hours (pain in the butt I'm sure) but my friend was able to sell us the car and we basically got the price we wanted. Everyone was really easy to work with and were very cooperative and nice. My first experience buying a car was a great one! This dealership is very customer-oriented. Highly recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service, Great cars, Papa Johns...

Just kidding it's not Papa Johns it's Heritage Dealership in Owings Mills. The service was great! I was helped by a sales person named Amy. She was great showing me the models I was interested in. The test drives went pretty smooth as well. She had a great attitude and really made me feel at ease... She was very knowledgeable as well. Who remembers the VIN numbers and can tell what type of car it is, SHE CAN! Amazing!!! I was interested in a used model but wound up buying a new one for just a little more than what I expected so it was all worth it! She made my buying experience great and fun! Thanks Amy! Keep the cutomers smiling!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good service from Warren

This is the 4th car that I've purchased from Heritage. Russell is normally the saleman I deal with but today he was with another customer, Warren hooked me up with a new Cherokee.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Rollarskater

It was a great experience. I would defieintley recommend you coming to see Rich Shinnick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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BEST CAR BUYING EXPERIENCE EVER!!!

Warren Sullenger was the best salesman in this establishment! I am a repeat customer here and this has been the best experience ever because of Warren!! Thank you so much for making it so easy! Warren treated me great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome Service, Fast sale

The staff made the buying process very easy. They worked with us in every way to make sure we got what we wanted at a price that we could afford and originally requested. Once an agreement was met, the paperwork was fast and straight forward. I would highly recommend buying from this dealership. The waiting area is comfortable and if you have children, there is also a place for them as well. A+ facility all the way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great service

My friendly sale person Steve Gonzales made the deal happen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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