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Heritage Chrysler Jeep Dodge RAM Owings Mills

(2,501 reviews)
Visit Heritage Chrysler Jeep Dodge RAM Owings Mills
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2021 state dealer award
View 6 awards
2021 state dealer award 2021 state dealer award 2021 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 904-7208 (888) 904-7208
Used (888) 485-6456 (888) 485-6456
Service (866) 242-9666 (866) 242-9666

Reviews

(2,501 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Chrysler Jeep Dodge RAM Owings Mills from DealerRater.

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2010 Jeep Wrangler

I had looked at used Jeeps for 2 months and had not found any that were reasonably priced, except for those with high milage. While searching for others, I came across a 2010, 2 Door Wrangler with 55000 miles. I went to look at it, took it for test drive and decided to purchase it. I dealt with Rich Shinnick, who was very easy to work with. Heritage delivered the vehicle in "like new" shape. The warranty for this used vehicle was better than the ones other places had offered. The entire staff was very pleasant to work with. I would highly recommend that you look to Heritage if you plan to purchase a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi JimmyLew - Heritage MileOne Chrysler Jeep Dodge RAM Owings Mills would like to congratulate you on your new 2010 Jeep Wrangler! We truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions! Thank you again JimmyLew and have a great day. http://www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills

Just bought a 2014 Grand Cherokee Limited!

Rich Shinnick helped me though the whole buying process and made me feel comfortable. I never felt pressured! If you are interested in a new Jeep please contact Rich!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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two new dodges this year

found both steve gonzalez and shawn olsen very helpfull in both financing and doing the entire process in a desired time limit. I would hope to use these guys in the future when obtaining a another vehicle. They made the entire experience a good one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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just brought a car

Steve Gonzalez was great very helpful and made my wish of buying a new car come true. The overall staff was awesome

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2013 Durango

Very easy process!! Worked within my budget and got me the most for my money.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Highly Recommended

Recently purchased a new Jeep Wrangler from Danielle. I chose to work this dealership, and Danielle in particular, because they were very accommodating to my needs as a customer. She did everything possible to ensure I was comfortable and getting everything on my wish list.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Maryland bound

Excellent customer service from start to finish from Rich Shinnick. Rich worked diligently to ensure I obtained the exact vehicle that I wanted. Today was one of the snowiest days in MD so far. With another five inches in snow and ice. Rich removed the snow and ice off of several vehicles just so I could test drive the RIGHT vehicle. If you are a Jeep lover please come to Heritage Chrysler, Dodge, Jeep for excellent collection and customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Maryland Bound

Excellent customer service from start to finish from Rich Shinnick. Rich worked diligently to ensure I obtained the exact vehicle that I wanted. Today was one of the snowiest days in MD so far. With another five inches in snow and ice. Rich removed the snow and ice off of several vehicles just so I could test drive the RIGHT vehicle. If you are a Jeep lover please come to Heritage Chrysler, Dodge, Jeep for excellent collection and customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great experience

Chris Burnette scored a touchdown with the Alderson family! Gave great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bought my first Dodge Durango

I just traded in my Subaru and bought my first Dodge Durango. The whole process was a great experience from the moment I walked through the door. I am extremely happy with the new purchase and equally happy with the fair trade value i was given. I would highly recommend Heritage MileOne Chrysler Jeep Dodge in Owings Mills, MD. Ask for Steve Hernandez. He was a true professional and made this buying experience easy and hassle free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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