Ford Country

I rarely leave negative reviews, but my experience with this Ford dealership was so unacceptable that I feel compelled to share it. I took a full day off work specifically to have the open recalls on my vehicle repaired. Scheduling the appointment was frustrating from the start. It took more than 25 minutes just to make the appointment, and the representative who assisted me was unprofessional and failed to communicate important information about the appointment. When I arrived at the dealership, the first service advisor I approached completely ignored me while sitting on his phone. I was eventually acknowledged by other advisors who were already assisting customers. That alone was a poor first impression and set the tone for the rest of my visit. I was then informed that because my appointment was scheduled after 11:00 a.m., I would have to leave my vehicle, and there was no guarantee it would even be ready the same day. I was told I might not get it back until tomorrow. At absolutely no point during the scheduling process was I informed of this. Had I known, I would never have scheduled that appointment or taken a day off from work. What makes this even more unacceptable is that these are manufacturer recall repairs—something that is not my fault. Instead of making the process convenient for customers, this dealership expects customers to absorb the inconvenience caused by its own lack of communication and poor scheduling practices. After leaving, I called the dealership and asked to speak with a Service Manager to address my concerns. Instead of allowing me to speak with management, I was effectively gatekept from doing so. No effort was made to connect me with a manager or provide any meaningful resolution. That only reinforced my impression that accountability and customer satisfaction are simply not priorities at this dealership. I scheduled this appointment a full week in advance. There was more than enough time for someone to contact me and explain their policy before I rearranged my work schedule. Failing to communicate something this significant is inexcusable. The entire experience was a complete waste of my time. From the unprofessional scheduling process, to being ignored upon arrival, to the lack of communication, and finally being prevented from speaking with a manager, every step of this experience demonstrated a complete disregard for the customer. I canceled the appointment and immediately scheduled with the Ford dealership I have used in the past, where I know my time will be respected, communication will be clear, and customer service actually matters. I will never do business with this dealership again, and I cannot recommend it to anyone. If this is how customers are treated before their vehicle is even serviced, I can only imagine what happens afterward.

Zach was great. Very friendly and attentive. He made sure needs were met and that the car was the perfect fit for me.

Frank Luciano was fantastic, nice and very knowledgeable. If looking to purchase a vehicle go to ford country and ask for Frank !

Eric Grant, Chad, Eric Howard and Sharon were all amazing. Very helpful, so happy they took care of me when I needed to get a new car.

We had an absolutely fantastic experience purchasing our Ford Maverick XLT from Ford Country!Connecting with Frank was hands-down the best choice we could have made for our vehicle search. We were actually traveling from out of state and vacationing in Las Vegas when we decided to work with him. Frank made the entire long-distance buying process incredibly smooth, transparent, and completely stress-free.The biggest surprise was the value. Ford Country offered the exact same Maverick XLT with the same options at a considerably lower sticker price than anything we could find back home locally. Combining a great vacation with an unbeatable deal made this trip unforgettable. If you are looking for a straightforward deal and excellent service—even if you live out of state—go see Frank at Ford Country!

Everyone at Ford Country was very nice and got us to a payment we can afford. Eric Grant was our salesman and he was really nice and really took care of my wife and I

Julia Lendzion was really amazing to work with. She understood what I was looking for and the situation I was in. Julia Lendzion also understood that I only work with women sales reps and the sales rep was on vacation so she took the lead. Julia Lendzion was very friendly, easy to talk to and made me feel more like a friend than a customer. She went above and beyond as well as the rest of the staff to get me into a new car. I would recommend people I know to work with her and they would get the same amazing experience I did.

Every person on this team was incredible, they went above and beyond to hear me and my wants and made it happen Without any pressure or push. They were very patient and made sure I got exactly what I wanted

Frank was helpful knowledgeable and friendly. The finance department was efficient and even bought us lunch.

Seamed like everyone was moving quickly and pleasantly to meet the needs and wants of their customers