Reviews
They are very knowledgeable and helpful for their...
They are very knowledgeable and helpful for their customers and fast. Nice and clean facility
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My service agent was amazing! She was able to coordinate...
My service agent was amazing! She was able to coordinate what was needed for my car and get me out in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mark Daddario excellent customer service this past...
Mark Daddario excellent customer service this past weekend when my battery unexpectedly died on my Passat. He was able to squeeze me in and get my battery replaced the same day and fairly quickly. Everyone at the Service Desk was very friendly and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeffrey Lopez and staff at the Service Center were...
Jeffrey Lopez and staff at the Service Center were fantastic in every way. They all deserve a raise!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very professional they went the extra mile for me to get...
Very professional they went the extra mile for me to get my car fixed fast thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
First time visit. Honest estimate, ended up needing...
First time visit. Honest estimate, ended up needing recall work. Money saved! I was a walk in and was out same day. 👍
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Las Vegas. We are always more than happy to assist you if anything else comes up. Take care!
Staff were very helpful and polite Love the part where...
Staff were very helpful and polite Love the part where they wash your car after serving.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about our team. Drive safe, and we'll see you on the road.
Recall of the Taos was protracted due to parts...
Recall of the Taos was protracted due to parts unavailablity. Then crapped out after redelivery, creating a very unsafe situation. Service rep was understanding, helpful and cooperative.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, we regret to hear that you are displeased with your recent experience with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (702) 605-5802. We would appreciate the chance to turn your experience around.
I have to say I’m a little disappointed in the service I...
I have to say I’m a little disappointed in the service I received. Purchased a certificated 2019 Tiguan SEL R-Line yesterday. One of the features that sold me on the car (CARNET) will no longer work after Feb 2022 on all VW’s 2019 and older. I spoke about the app with my salesman (Anthony) who never mentioned to me that it wouldn’t work soon. Had I known this I would have bought the 2020 they had at the time. Furthermore was really disappointed in how slow they were as I had a cash deal, no financing involved. Should have been a quick process, but was there over 4 hours for a car I had already picked out and was sitting out back waiting for me to pick up. I doubt I will purchase again from AutoNation (specially this location). There is a few other things that bothered me about yesterday but I’m going to leave the review at this, as I don’t want to seem like I’m just complaining to complain.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (702) 605-5802 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
My experience summed up- quick, easy, efficient,...
My experience summed up- quick, easy, efficient, friendly, I LOVE MY CAR & VW Las Vegas
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!