AutoNation Volkswagen Las Vegas

Parts requested from a recall were already delivered at the dealership. They didn?t even bother to call me to schedule an appointment to get it replaced. It took a month or more for me to get a recall (which is their own fault) corrected if I didn?t call. Very disappointing.

When I purchased my car, I had a bad experience with the finance manager. First I had to wait several hours till he could see me. Once I got in his office, he did not seem warm or welcoming. He never even. thanked me for purchasing a car. He was beyond pushy, rude and the least bit helpful. All he wanted to do was push the warranty that went with the maintenance package. I kept telling him I was not interested because I am only keeping the car for a year. He would not take no for an answer. So the finance process took way to much time. over an hour and a half. I would never want to deal with that man again. This is the second car I have purchased at this dealership. Don't think I would go back. I have had a Jetta for 6 years now. I would think the company would have some loyalty towards me. In addition I am financed through VW. Have been for six years. Automatic payment comes out of my checking. The first payment for some reason, not because of my end, not taken out on time. It was VW fault. Every time I tried to fix the problem it never was fixed. Six years later it still is on the payment report from VW. Buying my second car, this brought my credit number down a point that you use to finance people with at VW. That needs to be removed. I look forward to hearing from you to get that problem resolved. Thank you.

Great experience! Great people! Great Car! I recommend this location for a smooth car buying experience!

This is a follow up review to a previous service issue I had with another dealership regarding the maintenance service package I purchased from Autonation with my vehicle. Due to the package expiring Findlay Volkswagen would not honor my 30,000 mile maintenance and wanted me to pay out of pocket. I posted a review about Autonation as I felt I had been lied to about the details of my package. I was contacted by the General Manager who explained the miscommunication between myself and the finance manager and had me scheduled for service with Autonation the same week. My service was completely covered and the customer service I received from the service department was exceptional! I am very pleased with Autonation as they have definitely proved to me they care about their customers. I will continue to do business with Autonation as they have definitely proven themselves as not being another dishonest dealership who is only out for their own personal gain.

This review is a follow up to a post regarding an issue I had regarding my 30,000 mile service package expiring 3 months after purchasing my vehicle. I was contacted by the General Manager at Autonation Volkswagen this morning regarding the issue with another Volkswagen dealership not honoring my service package. Although the package did expire Autonation Volkswagen’s service department is going to honor the package for me and service my vehicle. I am very pleased with the customer service I have received and I am scheduled for service later this week. I will post another review once service is complete but for now this dealership has definitely gained my trust again.

Great people, great service. Great price and service. Been a customer for over 10 years.

I was greeted by the service advisor, Jeffrey Lopez and advised me regarding the process of the repair which was covered under warranty as well as the estimated completion time. Autonation performed a complimentary disinfection of my vehicle interior and a full service car wash. The service technician made time to explain the car inspection

The service department was fast and friendly. Samantha helped me out and I was pleased with how quickly they got my car fixed.

I went to this store to buy a car. Everyone was nice and it was a simple process. But since my purchase they have treated my like xxxx. Seem once they get you to sign the customer service stops and they dont care about you. They negotiated as part of my down payment to hold a check for 21 days and I have paperwork that reflect this. The night I bought the car it had a low tire. It was late and service was closed. So I stopped and put air in the tire on my way home. A couple of days later it was low again. So I took it in to have them look at it. The guy in service offered no help bit to charge me $271 for a tire I can buy anywhere else for less than $15. Three days after my purchase they tries to cash my check that was to be held for 21 days. It didnt go through and I was charged a return check fee. I went in to clear this up but lucky me nobody could be bothered to help me. Three days later they tried to cash the check again and this time it went through. Now I'm $800 short on my rent and they dont seem to care. I've made several calls, left several messages, and no renterned calls. One time they even told me that the finace manager who I did my contracts with didnt work there as I stood there looking at him sitting in his office. Needless to say it's in my attorney's hands now. I will never purchase another car from these guys and never get the one I have serviced there!

Awesome friendly staff fast and efficient! Excellent care of my car and clean waiting area