Fletcher Jones Imports

Sasha in sales was excellent to work with and he had the perfect car for me - 2025 Mercedes SL AMG55

Due to unforeseen circumstances, I found myself needing to replace a car I had thoroughly enjoyed for many years. This set me on a two-week quest of visiting dealerships, test-driving cars, and seeking recommendations and advice from friends and family. After an extensive search and considerable due diligence, all roads (no pun intended) led me to Fletcher Jones Imports Las Vegas. I am very pleased they did. From my first point of contact to the moment I drove my new Mercedes home, the service experience was impeccable. I would like to thank Sales Advisors Tyler Cloud, Nir Weiss, Chris Monzo, and Rafael Mendez for helping me thoughtfully consider which model would be the best fit for my needs and priorities. Their knowledge, patience, and willingness to listen made the decision-making process both enjoyable and reassuring. Travis Markley stayed in touch throughout my search and the buying process, ensuring that Fletcher Jones Imports Las Vegas remained “top of mind” without ever making me feel pressured. Tyler Dawson, General Sales Manager, and Michael Nedelcu, Finance Manager, did an excellent job explaining the various purchasing options and complementary service packages. They made certain that I was not only acquiring the perfect car for my needs, but doing so under the circumstances that best suited my lifestyle. Once the car was purchased, Vaite Stradomski took the time to introduce me to the myriad safety, technology, and luxury features of my new Mercedes, ensuring I felt comfortable and confident before leaving the dealership. As I prepared to drive away, Kam Garrett was meticulously detailing my car, ensuring that my new Mercedes looked as exceptional as it felt. His attention to detail was a fitting final touch to an extraordinary purchase experience. Finally, within 12 hours of my purchase, Nick Stark, Service Advisor, reached out personally and provided me with his email address and mobile number. That kind of proactive follow-up speaks volumes about the level of customer care at Fletcher Jones. Every step of the way, the Fletcher Jones Imports Las Vegas team was attentive, professional, thoughtful, and genuinely committed to my satisfaction. What could easily have been a stressful experience became an exceptionally positive one. If you are in the market for a new or pre-owned vehicle, I highly encourage you to begin your search with Fletcher Jones Imports Las Vegas. After two weeks of searching and considerable due diligence, I can say with confidence that I am delighted with where all those roads ultimately led me.

The company fraudulent sold me the truck never mentioned that the vehicle had a rebuilt title and lied about the dot registrations, the ended up buying the vehicle back but never paid back my down payment.

I’ll be honest, car shopping isn’t something I typically enjoy, and I haven’t met many salespeople I’ve liked. That said, Michael Mondesi was a clear exception. I had visited the same dealership previously and chose not to move forward because of a poor sales experience. Mike completely changed that. He was professional, knowledgeable, and took the time to understand exactly what I was looking for before walking me through the available options on the lot. He provided detailed, thoughtful explanations of each vehicle, which ultimately helped me narrow my decision to a AMG GLS 63 SUV. We love it. There was absolutely no pressure, just honest guidance focused on helping me make the best decision for me and my family. When the time comes to replace my BMW, I’ll be going back to Michael. Thanks again for a job well done, Fletcher Jones is lucky to have you. I didn't use any financing and picked my vehicle up at the dealership. The process was super smooth--very impressive. I would give the entire team 5 stars.

My husband and I are first time car buyers, Rafael Mendez made the process SUPER quick and easy. Very kind and straight to the point, we didn’t spend all our day at the dealership. Very attentive and actually gave us an enjoyable experience! 10/10 recommend not only this dealership but Rafael Mendez!

Great service experience. John Clough is my service rep. Great communication, repairs always completed on time

We had a great experience at Fletcher Jones. Rafael Menendez was a true professional and puts his customers first. We found the right car for our budget. Thanks to him my daughter will have a birthday to remember!

Great service team. John Clough always takes great care of us and our vehicles. The girls in the loaner department are pretty awesome too!

My experience from start to finish was first class. I informed my sales associate what I was looking for and he found it.

Rafael made this entire experience exceptional. I originally came in just to look at a different car, but he took the time to really understand what I was looking for and showed me an amazing option that instantly brought me back to my early 30s. He was knowledgeable, patient, and genuinely enthusiastic, which made the whole process enjoyable and stress-free. We wrapped everything up quickly and I was on the road in record time. I truly appreciate his help and professionalism, and I hope he keeps me in mind when more of those one-off special cars come in! If you’d like it to be shorter, more energetic, or more formal.