Reviews
We were pleased with the attention provided by your Sales...
We were pleased with the attention provided by your Sales Assistant Carl Hoornaert when we first met and later after he had shown us over a number of Highlanders. A very smooth interaction both during the time of decision for us and the paper-work to wrap up the sale. Carl explained many of the new features of the vehicle and even setup our phones for Bluetooth access in the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad to hear you had a great experience with Carl and were able to locate a new Highlander that worked for you! Thank you for taking the time to leave us a 5-star review! We greatly appreciate your business and look forward to working with you again in the future!
Excellent and well-informed staff member who sold me on...
Excellent and well-informed staff member who sold me on the purchase of my new Venza XLE. I was ready to purchase the RAV4 that I leased until I saw and learned about the Venza.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us a review! If there is ever anything we can do to improve you experience, please don't hesitate to reach out to us. We greatly appreciate your business and look forward to working with you again in the future!
Excellent and very friendly staff, family owned business...
Excellent and very friendly staff, family owned business that is there to be help customers. Definitely a positive experience. In finance Toby did an excellent job at getting me a great interest rate. Everyone outdid themselves.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad to hear you had a great experience. Thank you for your business!
way too long. Took 2 hours and 10 minutes for a oil...
way too long. Took 2 hours and 10 minutes for a oil change and lube. Wasn’t told about time from the beginning. Noticed my truck was worked on for 50 minutes.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We are sorry to hear you didn't have a 5-star experience with us, which is always what we strive for. We were experiencing some unexpected staff shortages around this time frame, which may have slowed us down. Hopefully we can work with you again in the future. We appreciate your business.
Carson City Toyota was a great customer experience from...
Carson City Toyota was a great customer experience from meeting with Larry in sales to the sales manager Trinity on vehicle specifications and locating my truck was professional. The Accessories Manager Dustin was exceptional in equipment adds and was mindful with great overviews. The Finance Manager Geoff was very detailed oriented and great with answering questions. Upon receiving my vehicle, Larry (Navy Veteran) gave a very detailed vehicle orientation and really spent quality time with me. Great locally owned family business that was welcoming, no stress and makes everyone feel welcome. I would highly recommend a new vehicle purchase though Carson City Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us a 5-star review! We are glad to hear that you had such a pleasant experience with so many of our staff! We greatly appreciate your business and look forward to working with you again in the future.
Great job. Spent all the time we needed. Very friendly...
Great job. Spent all the time we needed. Very friendly and helpful. He was very helpful and answered all of our questions. He helped us set up the apps. We needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us a 5-star review! We greatly appreciate your business and look forward to working with you again in the future!
Business owner
Jaymes was great to work with. Absolutely no pressure sale. Would highly recommend him if shopping for a new vehicle. Everyone involved in the whole process was very courteous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to leave us a 5-star review! We greatly appreciate your business and look forward to seeing you in the future!
Great service!
We went to buy a new car and everyone was very friendly, easy to work with, and the transaction was simple. When we said we didn't want an extra feature, no one hassled us, we just moved on to the next step.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Outstanding experience!!
From beginning to end the service experience at Carson City Toyota was top notch. Scheduling was easy and all work was done professionally and on time. The Service Writer Greg kept us informed throughout the process .Greg, as always, was caring and gave us confidence in the dealership’s excellent!! Highly recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Secondgmt
Great organization!! Helpful the entire way from purchase to accessories to service . They are thorough and knowledgeable on all products. Very easy to deal with compared to all other lots I visited
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
