W.I. Simonson Inc.

Mark Rose made the deal Happen Good job he was very perfessional, experience, friendly to who with, and very knowledgeable in all fields that I had questions about, keep up the good work, MARC

Amazing dealership in Santa Monica! Professional, friendly and willing to get you the best deal! My sales person Lilit and the manager on staff, and Marc Rose financial manager on 31.july/Friday. Bravo 👏 Bravo 👏

Not satisfied with this dealer, couple of damages I found, and they don't care.

Elis and Alex were extremely helpful and professional. Thanks guys made it back and she ran like a dream.

I went in knowing I wanted an EV. The vehicle I drove away with exceeded my expectations. I?ve been looking for other EVs on the market and EQS SUV 580 makes other EV looks like toy cars. This vehicle is so luxury and smart. Mercedes thought of everything. And the air freshener is amazing.

John was welcoming and warm, took care of me, got me into a great vehicle. Fantastic experience.

Fast. Easy. Friendly. Highly recommend this location - special shout out to Reza, Marc, and Gregg. Will be using this location again in the future for sure!

This is the best dealership I’ve ever been to. I’m not kidding when I say that. My wife and I have been leasing cars for the last 15 years and at this point I thought the headache that comes with dealerships is just part of the process. This dealership completely changed my mind on that. From walking in, everyone was helpful, kind and open to discussing car options that were within our budget. From start to finish the process could not have been smoother and everyone we dealt with went above and beyond all expectations. I want to give a big shoutout to Greg A along with Reza and Marc. Thank you helping us pick out and secure our next ride. We absolutely love the car and can’t wait to come back for another when our lease is up.

Unacceptable treatment and deceptive business practices I have experienced at your dealership, which has left me without a vehicle, financially compromised, and under immense stress.My experience since purchasing this vehicle has been incredibly unprofessional and disrespectful. The facts of my situation are as follows:Deceptive Sales Disclosure: The vehicle was sold to me as "Certified," yet it has cracks across the windshield, scratches on the rear, a dead key battery, and a dirty rear windshield. Contract and Financial Alterations: The final financial contract I was given changed the numbers and terms we previously agreed upon, No Vehicle and No Communication: I traded in my previous vehicle as part of this transaction. Your dealership now has both my old car and my money, leaving me with no transportation. Furthermore, your team is actively ignoring my emails and messages.Selling a non-compliant vehicle under a misleading "Certified" status, altering agreed upon contract numbers, and ignoring a customer leaving them without any vehicle is completely unacceptable.I request that you immediately address the condition of this vehicle, provide a full refund and return my trade-in vehicle.I expect to receive a reply from a member of your senior management. If this matter is not resolved promptly, I will be forced to escalate this to the Better Business Bureau, report these deceptive practices to the Federal Trade Commission, and involve legal counsel.I look forward to your immediate response.

Terrible deal on a really nice 2022 CLS. Car fax and mileage…. Not honest at all. The service department was very aggressive and rude!! Horrible customer service!!! Had to unwind and decline the offer. Think twice before your purchase.