W.I. Simonson Inc.

Unacceptable treatment and deceptive business practices I have experienced at your dealership, which has left me without a vehicle, financially compromised, and under immense stress.My experience since purchasing this vehicle has been incredibly unprofessional and disrespectful. The facts of my situation are as follows:Deceptive Sales Disclosure: The vehicle was sold to me as "Certified," yet it has cracks across the windshield, scratches on the rear, a dead key battery, and a dirty rear windshield. Contract and Financial Alterations: The final financial contract I was given changed the numbers and terms we previously agreed upon, No Vehicle and No Communication: I traded in my previous vehicle as part of this transaction. Your dealership now has both my old car and my money, leaving me with no transportation. Furthermore, your team is actively ignoring my emails and messages.Selling a non-compliant vehicle under a misleading "Certified" status, altering agreed upon contract numbers, and ignoring a customer leaving them without any vehicle is completely unacceptable.I request that you immediately address the condition of this vehicle, provide a full refund and return my trade-in vehicle.I expect to receive a reply from a member of your senior management. If this matter is not resolved promptly, I will be forced to escalate this to the Better Business Bureau, report these deceptive practices to the Federal Trade Commission, and involve legal counsel.I look forward to your immediate response.

Terrible deal on a really nice 2022 CLS. Car fax and mileage…. Not honest at all. The service department was very aggressive and rude!! Horrible customer service!!! Had to unwind and decline the offer. Think twice before your purchase.

Just going to post direct quotes from text messages: "Sorry, We don't do out of state business" "DMV process it takes long, So we can't do it"

Souharda totally screwed me over. Sold me a car that basically fell apart on the highway. The bumper was not attached and fell off on my way home. I had to reattach on the side of the road. Then the car immediately started having issues that have costed me thousands and they have not done anything to make it right. All they do is IGNORE my emails and phone calls. And you guys are suppose to be a reputable dealer?? You act like a shady used car lot. DO NOT SHOP HERE!

Outstanding From the start of the procees all the way until taking delivery of the car the service was great I highly recommend this dealer and special thanks to Tony for his service.

Purchased a vehicle recently from this dealership. Worked with Jaime O. for my new vehicle. Was out of my way but he was able to get me the best price possible! Would recommend to anyone trying to purchase a new Mercedes. No games!

They always take great care of me in a timely manner, from the time I arrive, preparing my beverage ?? and a snack, amazing customer service!

I had an amazing experience over here. They found me the car that I wanted at a great price. The sales rep. Julian was very informative and the manager was great. Thank you so much.

Great dealership and great service from the salesman. Very professional and informative. They got me the best deal.

Mr. Reza was outstanding in helping me buy my EQS. Knowledgeable, fast, understanding and professional. Eric in the financing side took care of everything super fast and professionally. 10 stars. Loved these guys. Will buy from them again for sure.