Reviews
Simon Lee the salesman helped me getting the exact car I wanted and was very helpful.
Simon Lee the salesman helped me getting the exact car I wanted and was very helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We appreciate your feedback about our team helping you find the right car. Pacific BMW values your business.
Fast responses, little hassle, competitive pricing and trade-in.. Financing through BMWFS was excellent, as usual.
Fast responses, little hassle, competitive pricing and trade-in.. Financing through BMWFS was excellent, as usual.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for highlighting our fast responses and financing through BMWFS. We appreciate your feedback on pricing and trade-in as well. Pacific BMW values your business.
Greg and his team were great. As always. I've purchased many cars from Greg over the past 20 years and will continue to do so.
Greg and his team were great. As always. I've purchased many cars from Greg over the past 20 years and will continue to do so.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued trust in Pacific BMW. We appreciate your loyalty over the years.
I had the best experience with Nelly and the sales team as well as the finance. I will 100% recommend friends and family to go there.
I had the best experience with Nelly and the sales team as well as the finance. I will 100% recommend friends and family to go there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recommending Pacific BMW. We appreciate your positive feedback about our sales and finance teams.
Friendly sale person and dealership. James is a very knowledgable person and offered good and smooth sale transaction.
Friendly sale person and dealership. James is a very knowledgable person and offered good and smooth sale transaction.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback about our team and sales process. We appreciate your business at Pacific BMW.
Greg Poland specifically was phenomenal in getting the deal done. The process of choosing the perfect car for me at the right price point was essential. Greg did a magnificent job. I will be back to purchase another vehicle from him soon
Greg Poland specifically was phenomenal in getting the deal done. The process of choosing the perfect car for me at the right price point was essential. Greg did a magnificent job. I will be back to purchase another vehicle from him soon
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We appreciate your kind words about our team and the car selection process. Pacific BMW looks forward to assisting you again in the future.
My X5 was 1-year old. Very Nice establishment. Variety of Vehicles. Took care of a BlueTooth (lack of) connection in a timely manner (a part was needed). Staff are great. Coffee is great! I normally just pay for price, tax, registration, & DMV. I opted for an extension warranty because these vehicles are expensive. I do not think I will use (5% chance to use, 95% wasted money). Warranty added 2-years AFTER BMW warranty. So why cutting 2-Stars? When you are in the Finance room, dozens of papers to sign (mostly disclosures to comply with laws AND protecting the dealer), We rely on the person telling us “this paper is to say buying as is, this paper is to say no financing, etc..). If I am to read all the fine print (which I did after going home —too late), the next person will wait 2-hours more! In my case: I specifically asked that the car had no accidents! Answer was No (verbal) and was directed to the clean CarFax report, which I read. But on the 41st page, I signed on a paper that says (disclosure) that the Vehicle had “Right Rear Door & Wheel’s molding have been repaired & painted”!! How bad was the damage? I have no pictures. I would have backed away from the purchase or negotiated a price drop! Something.. Finally: “certified” vehicle (from BMW I mean) is useless in my opinion, instead of listing the dozens of dozens of items not covered, it would be easier to list what IS actually covered.
My X5 was 1-year old. Very Nice establishment. Variety of Vehicles. Took care of a BlueTooth (lack of) connection in a timely manner (a part was needed). Staff are great. Coffee is great! I normally just pay for price, tax, registration, & DMV. I opted for an extension warranty because these vehicles are expensive. I do not think I will use (5% chance to use, 95% wasted money). Warranty added 2-years AFTER BMW warranty. So why cutting 2-Stars? When you are in the Finance room, dozens of papers to sign (mostly disclosures to comply with laws AND protecting the dealer), We rely on the person telling us “this paper is to say buying as is, this paper is to say no financing, etc..). If I am to read all the fine print (which I did after going home —too late), the next person will wait 2-hours more! In my case: I specifically asked that the car had no accidents! Answer was No (verbal) and was directed to the clean CarFax report, which I read. But on the 41st page, I signed on a paper that says (disclosure) that the Vehicle had “Right Rear Door & Wheel’s molding have been repaired & painted”!! How bad was the damage? I have no pictures. I would have backed away from the purchase or negotiated a price drop! Something.. Finally: “certified” vehicle (from BMW I mean) is useless in my opinion, instead of listing the dozens of dozens of items not covered, it would be easier to list what IS actually covered.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
Hello, Please know we take your feedback seriously. We would appreciate the opportunity to speak with you about your experience with our Sales and Finance Teams and the particular vehicle you purchased. At your earliest convenience, would you send us an email with your best method of contact so we may discuss this? Thank you, Pacific BMW Team [email protected]
Nice great job bmw like color is gray look new different 2026 3x beautiful happy
Nice great job bmw like color is gray look new different 2026 3x beautiful happy
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Maria, we appreciate your amazing review. We are pleased to know you are happy with your car-buying experience with our Sales Team and that they did a great job. It’s a delight to know you like the gray color. Congratulations on your new 2026 BMW. Please stop by Pacific BMW again for any future automotive needs.
Very patient with us as we took several test drives over 6 months. And absolutely no pressure.
Very patient with us as we took several test drives over 6 months. And absolutely no pressure.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We appreciate your patience and are glad our team could assist without pressure. Pacific BMW values your feedback.
Long time customer. Amie is an outstanding Service Advisor. Amazing customer service after dealing with her for 20 years. Ed Gabreilyan was an excellent Sales Associate. Low key and very easy to deal with. Love my new Z4 M40i
Long time customer. Amie is an outstanding Service Advisor. Amazing customer service after dealing with her for 20 years. Ed Gabreilyan was an excellent Sales Associate. Low key and very easy to deal with. Love my new Z4 M40i
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued trust in Pacific BMW. We're glad our team provided excellent service and that you're enjoying your new Z4 M40i. We appreciate your feedback.