Reviews
Ed was by far the best salesman I dealt with at several BMW dealerships in San Diego & L.A. He is so knowledgeable about the cars & was also extremely helpful & just nice to work with. He helped me find my perfect new BMW, a beautiful blue X2, & I am very happy both with my new car & my experience with Ed & Pacific BMW! I’m not sure who the person is who is named in this survey but Ed was my salesman & this review is based upon his outstanding service!
Ed was by far the best salesman I dealt with at several BMW dealerships in San Diego & L.A. He is so knowledgeable about the cars & was also extremely helpful & just nice to work with. He helped me find my perfect new BMW, a beautiful blue X2, & I am very happy both with my new car & my experience with Ed & Pacific BMW! I’m not sure who the person is who is named in this survey but Ed was my salesman & this review is based upon his outstanding service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with our team at Pacific BMW. We're glad to hear you are happy with your new blue X2 and the service provided. Your feedback is appreciated.
Arthur was incredible. Friendly, knowledgeable, and great to work with. He helped us get into our first BMW. He is the reason we came to the dealership, and he’s one of the main reasons we’ll be back!
Arthur was incredible. Friendly, knowledgeable, and great to work with. He helped us get into our first BMW. He is the reason we came to the dealership, and he’s one of the main reasons we’ll be back!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with our team at Pacific BMW. We're glad Arthur provided helpful service during your first BMW purchase. We appreciate your feedback and look forward to assisting you again.
Arthur is incredible. He helped us get our first BMW and was a complete pleasure to work with. We will be back, thanks in large part to Arthur.
Arthur is incredible. He helped us get our first BMW and was a complete pleasure to work with. We will be back, thanks in large part to Arthur.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words about our team. We appreciate your feedback and are glad to hear you had a positive experience with Pacific BMW.
I have worked with Pacific BMW for the last 7 years and it has been a true pleasure. They always make the experience exciting and enjoyable. Adees specifically has been so informative and really worked with me on all of my options, allowing me to make the best decision for myself!
I have worked with Pacific BMW for the last 7 years and it has been a true pleasure. They always make the experience exciting and enjoyable. Adees specifically has been so informative and really worked with me on all of my options, allowing me to make the best decision for myself!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your long-term trust in Pacific BMW. We appreciate your feedback about our team's support and informative service. Your satisfaction is important to us.
Overall experience was very positive. I purchased from out of state and Greg helped by recording walk-arounds of the car. I did not actually see the car in person so the video was helpful in my decision making process. The paperwork was all handled digitally, but we had some paperwork that required a "wet signature because I wasn't able to sign it digitally due to technical issues. The finance department overnighted the docs which expedited the process. I think the service was on par with a luxury dealership. Doing everything online and over text is bit nerve-wracking for a $85K car, but the team made everything very seamless and efficient.
Overall experience was very positive. I purchased from out of state and Greg helped by recording walk-arounds of the car. I did not actually see the car in person so the video was helpful in my decision making process. The paperwork was all handled digitally, but we had some paperwork that required a "wet signature because I wasn't able to sign it digitally due to technical issues. The finance department overnighted the docs which expedited the process. I think the service was on par with a luxury dealership. Doing everything online and over text is bit nerve-wracking for a $85K car, but the team made everything very seamless and efficient.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Pacific BMW. We're glad our team could assist with the walk-around videos and digital process to make your purchase smoother. Your feedback about the service is appreciated.
I came here for positive review for Harut salesman (Armenian)Pacific bmw).I upgraded my phone and was not able to connect to Bluetooth to my card connection. Called several times no one was able to figure out until today I was transferred to Harout he was so nice professional and knowledgeable. Thank you for all your help and give him raise and he is a keeper.
I came here for positive review for Harut salesman (Armenian)Pacific bmw).I upgraded my phone and was not able to connect to Bluetooth to my card connection. Called several times no one was able to figure out until today I was transferred to Harout he was so nice professional and knowledgeable. Thank you for all your help and give him raise and he is a keeper.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
I have purchased multiple cars at many dealerships. This is my 4th BMW. I can definitely say this was my best shopping experience. James Kim was polite, professional, and aware of my time. The time spent discussing my needs was well spent. Everything from the test drive to showing me the features and benefits was positive. He gave me his cell phone number to call him if I had any questions on how to use any of the high tech equipment. I had lots! I would be happy to work with James again in the future. I was happy with the car, James & pacific BMW.
I have purchased multiple cars at many dealerships. This is my 4th BMW. I can definitely say this was my best shopping experience. James Kim was polite, professional, and aware of my time. The time spent discussing my needs was well spent. Everything from the test drive to showing me the features and benefits was positive. He gave me his cell phone number to call him if I had any questions on how to use any of the high tech equipment. I had lots! I would be happy to work with James again in the future. I was happy with the car, James & pacific BMW.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Pacific BMW. We appreciate your positive feedback and are glad to hear our team met your needs. Your satisfaction is important to us.
Extremely disappointed with the lack of transparency and misleading information provided and poor communication by sales
Extremely disappointed with the lack of transparency and misleading information provided and poor communication by sales
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, Your experience with our Sales Team is very important to us. We would appreciate the opportunity to speak with you about the level of communication you received. Please send us an email with your preferred method of contact so we may discuss this further. Thank you, Pacific BMW Team [email protected]
Very courteous and professional service and time efficient transaction. Took time to explain all details.
Very courteous and professional service and time efficient transaction. Took time to explain all details.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recognizing our courteous and professional service. We appreciate your feedback on the efficient transaction and detailed explanations. Pacific BMW values your support.
My experience with Ara was excellent. We've bought 2 cars from him now and we've been very satisfied each time.
My experience with Ara was excellent. We've bought 2 cars from him now and we've been very satisfied each time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, We value customer satisfaction and appreciate you taking the time to share your experience. We would like the opportunity to discuss your visit with our Sales Team regarding the paperwork for your new vehicle. Kindly email your preferred contact information whenever you have a moment. Thank you, Pacific BMW Team [email protected]