Reviews
Extremely disappointed with the lack of transparency and misleading information provided and poor communication by sales
Extremely disappointed with the lack of transparency and misleading information provided and poor communication by sales
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Very courteous and professional service and time efficient transaction. Took time to explain all details.
Very courteous and professional service and time efficient transaction. Took time to explain all details.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recognizing our courteous and professional service. We appreciate your feedback on the efficient transaction and detailed explanations. Pacific BMW values your support.
Be careful. I agreed to a price with the salesman and they changed it in the documents.
Be careful. I agreed to a price with the salesman and they changed it in the documents.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, We value customer satisfaction and appreciate you taking the time to share your experience. We would like the opportunity to discuss your visit with our Sales Team regarding the paperwork for your new vehicle. Kindly email your preferred contact information whenever you have a moment. Thank you, Pacific BMW Team [email protected]
Everyone was very professional Ara was incredibly helpful and supportive. I had been in a car accident in my previous car and wanted to get a preowned vehicle. Ara helped to make this happen and everyone was great. I highly recommend Pacific BMW.
Everyone was very professional Ara was incredibly helpful and supportive. I had been in a car accident in my previous car and wanted to get a preowned vehicle. Ara helped to make this happen and everyone was great. I highly recommend Pacific BMW.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for recommending Pacific BMW. We appreciate your kind words about our team's professionalism and support. Your feedback is valued.
I did not work with Arsen. I worked with Juan Rodriguez and I give him 5 stars. There was only 1 glitch. I requested the 0 payments for 3 months that BMW financial is offering in my deal, but when I got to finance, Isam said it was not requested, so I thought maybe I forgot. I went back and checked my correspondence with Juan and I did request it and he did acknowledge my request. Not sure who dropped that ball, but I didn't get that and Isam said if I did want that in my deal, my payment would go up.
I did not work with Arsen. I worked with Juan Rodriguez and I give him 5 stars. There was only 1 glitch. I requested the 0 payments for 3 months that BMW financial is offering in my deal, but when I got to finance, Isam said it was not requested, so I thought maybe I forgot. I went back and checked my correspondence with Juan and I did request it and he did acknowledge my request. Not sure who dropped that ball, but I didn't get that and Isam said if I did want that in my deal, my payment would go up.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, We appreciate you taking the time to share your feedback regarding your recent visit here. It's great to learn that you had an overall positive experience with our Sales Team. However, we would like the opportunity to discuss the interaction you had with our Finance Team. Can you please send your contact information to us? We look forward to hearing from you. Thank you, Pacific BMW Team [email protected]
Very easy dealership experience. The only way anything could have been improved is the tech support. I believe I waited extra time because the dealerships WiFi/Software went down that day.
Very easy dealership experience. The only way anything could have been improved is the tech support. I believe I waited extra time because the dealerships WiFi/Software went down that day.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Pacific BMW. We appreciate your understanding regarding the tech support delay due to technical issues. Your feedback is valuable to us.
This dealership is honest, forthright, and one you will return back to as I have.
This dealership is honest, forthright, and one you will return back to as I have.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive feedback. We appreciate your trust in Pacific BMW and look forward to serving you again.
I received the utmost outstanding customer care and focus from Ian, Adees, Isam and Arsen. As a return customer they welcomed me, found me the perfect vehicle and gave me an incredible deal. I highly recommend them and Pacific BMW for their loyalty to their customers, they extensive knowledge, recommendations and customer support, their professionalism and their commitment to their clientele. Absolutely fantastic experience. Thank you so much!!
I received the utmost outstanding customer care and focus from Ian, Adees, Isam and Arsen. As a return customer they welcomed me, found me the perfect vehicle and gave me an incredible deal. I highly recommend them and Pacific BMW for their loyalty to their customers, they extensive knowledge, recommendations and customer support, their professionalism and their commitment to their clientele. Absolutely fantastic experience. Thank you so much!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with our team at Pacific BMW. We appreciate your recommendation and are glad to hear you found the perfect vehicle. Your loyalty means a lot to us.
I had a wonderful experience working with Rene, Ray and Thomas at Pacific BMW. They were both incredibly helpful, professional, and easy to work with throughout the entire process. This was honestly the best experience I’ve had at a dealership in a very long time, and I would highly recommend them to anyone looking for a smooth and enjoyable car-buying experience!
I had a wonderful experience working with Rene, Ray and Thomas at Pacific BMW. They were both incredibly helpful, professional, and easy to work with throughout the entire process. This was honestly the best experience I’ve had at a dealership in a very long time, and I would highly recommend them to anyone looking for a smooth and enjoyable car-buying experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with our team at Pacific BMW. We appreciate your recommendation and are glad to hear the process was smooth and enjoyable.
I ordered a car and the car buying experience was good but communication could be improved. I struggled to pull information out of my sales person about my car's status.
I ordered a car and the car buying experience was good but communication could be improved. I struggled to pull information out of my sales person about my car's status.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Matthew, Your feedback is highly valued here, and we appreciate you taking the time to share your thoughts. It's great to learn that you had a positive car-buying experince wth our Sales Team. However, we would like the chance to speak with you about the quality of communication you encountered regarding your vehicle's status. Please email us with your preferred contact information at a time that is best for you. Thank you, Pacific BMW Team [email protected]