Pacific BMW

Pacific BMW was extremely Professional and Juan was amazing through process.. Highly recommend clients to go work with there team.

I gave plenty of advance notice i was coming from out of town to look at a specific car. When i arrived, the car was tucked away behind other cars. It was a demo, and never advertised as such, not mentioned in the ad, nor mentioned to me before i got there. It had a cosmetic repair, that they said was a scratch, but still had obvious swirl marks in the paint all over the driver side and hood. The driver door panel was loose and not attached correctly. These are all things that should have been fixed long before i got there. The salesman was great. Finance manager was great. I never spoke to anyone else. At least the car had a full tank of gas. Im still not sure i believe the “scratch repair” story. Overall i am happy with the car, but dont think id drive 6 hours to purchase there again. I did all the work. All the salesman had to do was take the commission. He did reach out on his day off and was very communicative. I appreciate that.

James Kim is an extremely knowledgeable, friendly and honest salesman. He is also patient and not likely to sell you the wrong car. He’ll help you find the right car for YOU. I would HIGHLY recommend working with him.

I had an amazing car-buying experience at Pacific BMW thanks to Bob and James. From the moment I walked into the dealership, both of them went above and beyond to make sure I was comfortable and well taken care of. Bob was incredibly knowledgeable, attentive, and patient as we looked at different options. He took the time to answer all of my questions and made sure I found the perfect vehicle without ever making me feel pressured or rushed. James was equally phenomenal, handling the logistics and communication flawlessly. His professionalism, transparency, and friendly attitude turned what is usually a stressful process into an absolute breeze. Even after the sale, his communication has been excellent. If you are looking for a seamless, honest, and top-tier experience at Pacific BMW, I highly recommend asking for Bob and James. They are absolute professionals who truly care about their customers!

Great transaction, I thank the entire team I worked with at Pacific BMW. Would happily purchase another vehicle!

I purchased a one-off BMW M2 G87 from the dealership and I had an excellent experience working with Thomas Kamenos, the Sales Manager, and Juan, who helped me set up the car and paired it with my phone and BMW app. Also Ray in the Finance Department was very helpful. Basically every one at the dealership was friendly and everyone who I made eye contact with greeted me. I am very happy with the new “toy” and I would recommend working with Thomas if you are thinking about purchasing a BMW.

I neaver been there was my first time I got it a good experience.the sale person was very friendly then I got my experience he helped me to I got car dry them

Great experience at Pacific BMW—friendly staff, excellent service, and a smooth, stress-free car-buying experience.

Bob Shehab has officially raised the bar on what it means to have a full service dealership. From helping us find the right model to setting up our phone to control the car, and even referred us to an excellent electrician to install our charger. Thank you, Bob!

Excellent service! They provided everything I needed and they made sure I was satisfied with my purchase.