Reviews
Excellent service advisor and assistant service manager -
Excellent service advisor and assistant service manager - James Kim. The service department receives high volumes of customers, but James is always ready to give his customers great service and honest assessments and results. While convenience is also a reason I take my vehicle to Koons, pricing is also competitive and I prefer using OEM parts for my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The services section that I usually take my cars are all
The services section that I usually take my cars are all professional and extremely experienced especially Mr.David Turcios he is the best I appreciate all the staff specially Mr David Trucios Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Noor, your feedback made our day! We’re thrilled to hear Mr. Turcios and our team impressed you with their professionalism and expertise. We’ll be sure to pass along your kind words. Thank you for choosing Koons Tysons Toyota!
I came in for the first service on my 4runner.
I came in for the first service on my 4runner. Nick, the service advisor was very professional and got car done quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Manny, we're glad Nick took care of you promptly and professionally at Koons Tysons Toyota. We look forward to helping you again with your 4Runner! Safe travels!
Alex is very professional in communicating with on the
Alex is very professional in communicating with on the recommoptions which is always helpful. I have found the vehicle service to be consistently Excellent!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Paph, thank you for sharing your feedback about Alex and the team! We love to hear that you're in good hands here at Koons Tysons Toyota. See you next time!
I came for an Oil change and safety inspection, Alfred
I came for an Oil change and safety inspection, Alfred helped me, he was very friendly, knowledgeable and got me out in no time! Always a good service at Koons. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Luisa, we're glad you are happy with Alfred's customer service. Thank you for sharing your feedback about him and the Koons Tysons Toyota team!
Smooth interaction and got my vehicle fixed in a timely
Smooth interaction and got my vehicle fixed in a timely manner. Mohsin was amazing g !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Imran. It's awesome to hear you were in great hands with Moshin. We look forward to seeing you again at Koons Tysons Toyota!
Experience was great, Steven was very professional and
Experience was great, Steven was very professional and courtesy. Waiting area was clean and big. Car was done on time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Steven and our team! We appreciate your business and hope to see you again at Koons Tysons Toyota.
It's not the dealership, it's David Turcios.
It's not the dealership, it's David Turcios. He is knowledgeable, soft-spoken and very helpful. He is the reason I have my car serviced there. Whenever I make an appointment for service I request David.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your wonderful feedback about David! We’ll be sure to pass along your kind words and we hope to welcome you back to Koons Tysons Toyota Service Center soon.
Best customer service and friendly people I went for the
Best customer service and friendly people I went for the tire repair the change tire for free
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Samira, this review means a lot to us! Thank you for choosing Koons Tysons Toyota.
Very nice comunicación in spanish, help alot us.
Very nice comunicación in spanish, help alot us. Very Good attention. I feel very confident service had my Toyota carr
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Marcelovidal! It's great to hear that the Koons Tysons Toyota team made you feel so welcome and confident. We wish you a safe ride ahead!