Crown Lexus

Crown Lexus has helped me with my car buying-2026 RZ and car services with an excellent customer satisfaction while treating me like a family. High respect from their leadership (GM)-Tim to the sales person Tony and Malcolm (Finance), my family and I are very impressed with all the high quality services that Crown Lexus have been showing us. Thank you so much for your dedication in helping people. I will definitely trust this Lexus dealer for my future car buying and services.

DO NOT PURCHASE A USED VEHCILE FROM THEM! Purchased a car on 2/7/26 and as of 5/15/26 I am still unable to drive it as a direct result of DAVID SEAMAN'S (Pre-Owned Director's) negligence and poor follow-through. Contacted dealership on 2/7/26 and purchased car on 2/8/26. After the initial sale, the dealership mishandled the paperwork, the shipping details, and the title transfer, and now I have car that as of 5/15/26 I am unable to drive because it will not pass PA state inspection; despite the dealership reassuring me there would be no issue. Throughout this process they ignored our calls and messages; until I posted a Google review. On 4/7/26 DAVID SEAMAN (Pre-Owned Director) and my boyfriend reached a comprise that David would send us the parts needed to repair the car and a check in the amount of $600 for 1/2 the repair cost (in addition to covering other out of pocket expenses I incurred due to their negligence. It is now 5/15/26 and I do not have the check, and I do not have all the parts needed. DAVID SEAMAN continues to either ignore my boyfriend's follow up messages or provides excuses for the delay. I have been making a monthly payment since March 2026 & am still UNABLE TO DRIVE THE CAR DUE TO SAFETY ISSUES preventing it from passing inspection.

Went to service center for battery problems with my NX300h. This was the most pleasant experience I’ve ever had at any dealership. It was a breeze to get my appointment scheduled and was offered a loaner, which was a first. Eli was my service technician and he was awesome. They had my car a total of 4 hours and it was done, vacuumed and washed. I will definitely be back for all my services. Thank you!!!

I was kept waiting got no explination from the manager or finance. Very dismissive. This dealership was not an amazing experience

Had to wait didn’t think I could buy the car. It was nothing amazing. Wouldn’t waste my time going back!!

Very poor had to wait and then they thought I couldn’t buy the car…. I experienced NOTHING amazing here!!!

My service manager, Tony Hang, is the best and he is the reason I continue to go to Crown Lexus Of Ontario. I I am always able to make appointments however I always ask for him. If he is not there, I tend to wait until he is. He is very professional yet makes me feel very comfortable. If Tony is busy when I call, he always returns my calls in a timely manner. I have absolutely no complaints about Lexus and I think Tony is a great asset to your dealership. Please feel free to contact me if you have any questions.

My experience was fair overall. I did ask for the detailed information regarding the cars repair and maintenance service information but never got it even after I was told it was going to be provided. I emailed to follow up and never got a response.

The sales crew went out of their way to sell me a car. I was happy. However, It had an issue with the electronics so the sales dept called 2 days later and told me to bring it in to get serviced however the service dept had no idea it was coming in. Now It won't be fixed for a week and there's no one assigned to update us on the status. Poor communication.

Best car buying experience I've ever had! They went out of their way to serve us and our needs. Teresa even went out of her way to bring a car I was interested in from a sister dealership so I could test drive it that day. Crown Lexus is what it means to work as a team and to make a personal connection with their customers.