Reviews
My service manager, Tony Hang, is the best and he is the
My service manager, Tony Hang, is the best and he is the reason I continue to go to Crown Lexus Of Ontario. I I am always able to make appointments however I always ask for him. If he is not there, I tend to wait until he is. He is very professional yet makes me feel very comfortable. If Tony is busy when I call, he always returns my calls in a timely manner. I have absolutely no complaints about Lexus and I think Tony is a great asset to your dealership. Please feel free to contact me if you have any questions.
My service manager, Tony Hang, is the best and he is the
My service manager, Tony Hang, is the best and he is the reason I continue to go to Crown Lexus Of Ontario. I I am always able to make appointments however I always ask for him. If he is not there, I tend to wait until he is. He is very professional yet makes me feel very comfortable. If Tony is busy when I call, he always returns my calls in a timely manner. I have absolutely no complaints about Lexus and I think Tony is a great asset to your dealership. Please feel free to contact me if you have any questions.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My experience was fair overall.
My experience was fair overall. I did ask for the detailed information regarding the cars repair and maintenance service information but never got it even after I was told it was going to be provided. I emailed to follow up and never got a response.
My experience was fair overall.
My experience was fair overall. I did ask for the detailed information regarding the cars repair and maintenance service information but never got it even after I was told it was going to be provided. I emailed to follow up and never got a response.
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Please reach out to us at (909) 581-8676 when you can so we can address this situation directly. Thank you and have a great day.
The sales crew went out of their way to sell me a car.
The sales crew went out of their way to sell me a car. I was happy. However, It had an issue with the electronics so the sales dept called 2 days later and told me to bring it in to get serviced however the service dept had no idea it was coming in. Now It won't be fixed for a week and there's no one assigned to update us on the status. Poor communication.
The sales crew went out of their way to sell me a car.
The sales crew went out of their way to sell me a car. I was happy. However, It had an issue with the electronics so the sales dept called 2 days later and told me to bring it in to get serviced however the service dept had no idea it was coming in. Now It won't be fixed for a week and there's no one assigned to update us on the status. Poor communication.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (909) 581-8676 so we can work towards a resolution. We look forward to hearing from you.
Best car buying experience I've ever had!
Best car buying experience I've ever had! They went out of their way to serve us and our needs. Teresa even went out of her way to bring a car I was interested in from a sister dealership so I could test drive it that day. Crown Lexus is what it means to work as a team and to make a personal connection with their customers.
Best car buying experience I've ever had!
Best car buying experience I've ever had! They went out of their way to serve us and our needs. Teresa even went out of her way to bring a car I was interested in from a sister dealership so I could test drive it that day. Crown Lexus is what it means to work as a team and to make a personal connection with their customers.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sarah, we're so glad that we were able to go above and beyond your expectations! Come see us again soon.
Best car buying experience I've ever had!
Best car buying experience I've ever had! They went out of their way to serve us and our needs. Teresa even went out of her way to bring a car I was interested in from a sister dealership so I could test drive it that day. Crown Lexus is what it means to work as a team and to make a personal connection with their customers.
Best car buying experience I've ever had!
Best car buying experience I've ever had! They went out of their way to serve us and our needs. Teresa even went out of her way to bring a car I was interested in from a sister dealership so I could test drive it that day. Crown Lexus is what it means to work as a team and to make a personal connection with their customers.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We can't wait to see you again, have a great day.
This is my second Lexus purchase from Crown Lexus.
This is my second Lexus purchase from Crown Lexus. It was a pleasure walking in to this sparkling clean showroom for my appointment to look at pre owned cars and have my trade-in evaluated. I was greeted right away and we began the process. Abel listened to my needs/wants the entire time and we worked through decisions leading to all the paperwork and then with the accounting specialists to finish the process. Attention to detail all the way. I appreciated everyone involved.
This is my second Lexus purchase from Crown Lexus.
This is my second Lexus purchase from Crown Lexus. It was a pleasure walking in to this sparkling clean showroom for my appointment to look at pre owned cars and have my trade-in evaluated. I was greeted right away and we began the process. Abel listened to my needs/wants the entire time and we worked through decisions leading to all the paperwork and then with the accounting specialists to finish the process. Attention to detail all the way. I appreciated everyone involved.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are thrilled to hear about your positive experience at Crown Lexus! Our team strives to provide top-notch service and make car buying an enjoyable experience. Thank you for choosing us for your Lexus purchase. We appreciate your business and look forward to serving you again in the future.
My experience with Crown Lexus was nothing short of
My experience with Crown Lexus was nothing short of amazing. They helped me out tremendously and I’m eternally grateful.
My experience with Crown Lexus was nothing short of
My experience with Crown Lexus was nothing short of amazing. They helped me out tremendously and I’m eternally grateful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Crown Lexus.
Amazing experience!
Amazing experience! Couldn?t have asked for a better dealership. All the people that I encountered were nice and made sure I was that I left out of there completely satisfied.
Amazing experience!
Amazing experience! Couldn?t have asked for a better dealership. All the people that I encountered were nice and made sure I was that I left out of there completely satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ty, thank you for your kind review; we are happy to pass along your comments to the team here at Crown Lexus!
Everyone was professional and went far above my
Everyone was professional and went far above my expectations. The process went very smooth, and was informed every step of the way. The communication from everyone involved was right on point. Thank you to everyone.
Everyone was professional and went far above my
Everyone was professional and went far above my expectations. The process went very smooth, and was informed every step of the way. The communication from everyone involved was right on point. Thank you to everyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We strive to exceed expectations and provide clear communication every step of the way. Your satisfaction is our top priority. Thank you for choosing us.
Very easy to deal with.
Very easy to deal with. No pressure, salesman, Andre was knowledgeable, and enjoyable to do business with.
Very easy to deal with.
Very easy to deal with. No pressure, salesman, Andre was knowledgeable, and enjoyable to do business with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind review! Our team takes pride in providing a stress-free and enjoyable buying experience. We're glad Andre's knowledge and demeanor made a positive impact. We appreciate your business and hope to see you again soon!