McDavid Ford

Had an unexpected pleasant new car buying experience at DMcD Ford Fort Worth! Ty, the salesperson, was knowledgeable and spent a great deal of time showing different vehicles and sharing information. He did a great job! Aaron the sales manager made the deal with us in a Bronco Sport and we couldn?t be happier! Good people in the stressful buying process. The only negative is the terrible music at the otherwise clean and attractive dealership. May seem minor but when you?re sitting for 3-4 hours in the purchase process or service it is terrible! There are top 3 worse sounds in the world. 1. Nails on chalkboard 2. The music at David McDavid Ford and 3. A drunk hyena at a Nickelback concert! But you can leave a Nickelback concert! JK! But seriously fix the MUSIC! You can have different genres different days for the love of Bronco! I?m sitting here now in the service dept dying in flute-land.

Very easy buying and sales process. Didn?t lowball my trade in and dealer didn?t have any add ons. No pressure sales experience. Never felt like I was getting worked over. Definitely how car buying should be.

Great salesman, George! Finance was easy and quick. Staff was helpful, knowledgeable and personable. Made the buying experience pleasant. I recommend David McDavid Ford.

My Service Advisor Erika was very helpful and professional. She assisted me with a list of maintenance work that I need to get done as my funds allow and was not pushy at all.

Fist day I brought my vehicle in for issues it was there for 8 plus hours and nothing was accomplished. Service advisor had no clue what the issue was and when I spoke with the technician he had kept trying to force an update and the car wouldn’t take it. I asked if he had looked at the APIM and at that point the service advisor hustled me away. An hour later they concluded they couldn’t make any repairs that day and dint know what the issue was. I had been told when I set the appointment up the week prior that my issues would be solved the day of service. They weren’t. I was leaving highly upset and the service advisor, not knowing what else to do, suggested I speak to the service manager, Zach Walker. Zach ACTUALLY listened to the issues, UNDERSTOOD the frustration I was experiencing and actually took it upon himself to find a resolution. I had to leave that day and come back once a loaner vehicle was available. Came back 2 days later and worked with the same advisor again who, again just grasped the “high points” of my issues and dint really listen to what the actual problems were. Once the major issue was resolved the service advisor called to tell me my vehicle would be ready that evening. I asked about the other issues and I could tell by his reaction that he hadn’t even had the issues looked at. I made a call to the manager and just said “take whatever time to need to get it right so I don’t have to keep coming back instead of trying to rush it through”…. 2 days later it was all fixed and I was informed the service advisor was “no longer with us”…. All in all, Zach was great, Ruben was horrible and your folks scheduling service are t ill informed and absolutely terrible. Can’t say that making an appointment to make an appointment at a later date is really convenient or appreciated as a customer. Zach kept referring to my service plan as “premium” to which I told him the first day “you can stop saying that. Premium is just a name because NOTHING about this experience has been premium” to which he seemed to agree. I have made the determination that this is the last Ford vehicle I will ever buy due to the issues experienced with this vehicle and the inability to be able to get the problems serviced in a timely manner.

Brought my F250 in for an oil change service. It was quickly seen and taken care of. My service advisor was best in class.

Very customer friendly. Explains the features and every detail of the vehicle very well. Did exactly what they said they would do.

This process was the worst I have ever had with a service department. From false warantee information to it taking 3 hours to change one tire this service department was lacking.

Visiting the service department at David McDavid was one of the worst experiences I have ever had owning vehicles.

Sterling was very professional and polite , Which made the car buying process enjoyable! Overall it's been a pleasure doing business with McDavid Ford!