Read reviews that mention:
I have left a message with the service department 4 separate times for a service advisor to contact me regarding my 10K service. Not one call. The new... car buying experience was fine, but don't waste your time with service.
Hello, I would like to learn more about your experience working with our Service Department. Providing excellent customer service is our main goal and... I would appreciate the opportunity to discuss this further with you. Please email me at firstname.lastname@example.org. Thank you! -Frank Pierce General Manager Lexus San Diego email@example.com
This is not an ethical dealership. I told them the car I wanted. I had a considerable amount of cash to put down. Since I was buying out of state they... were supposed to send me a contract on Monday when their financial person came in. They said they could not take a deposit to hold the car as it was a used car. So I asked that the contract come 1st ting on Monday. I received a voicemail from the dealer saying the car was mine & that they would send the papers later in the day. At 3:30 I finally received a call with instructions to wire the money & they were "working on the contract". It was too late to wire money on Monday as the bank has already placed all wires. I also followed up with an email later that evening requesting that the contract be sent. That I was not going to wire a large sum of money to an account that had a totally different name than Lexus, without a contract. I asked to please call me 1st thing on Tuesday. Tuesday at 3pm I get a call from the salesman telling me that when he came in this morning the "car was gone". So they obviously had another buyer that they wanted to sell to & completely messed with me from the beginning. I have never had any experience with any business that was even remotely like this one. I have been looking for many months & knew exactly what I wanted, had the money & they kept saying contract coming. They out & out lied. I still have the voice mail saying the car was mine. So do not believe ANYTHING THEY SAY. I may live in SD now but I know a lot of people in San Diego area & have warned all of them about this dealership. BEWARE!
Cre8valu, I would like to extend my personal regrets regarding our Sales Department and assure you that we take your feedback seriously. I would appr...eciate the chance to speak with you to learn more. You can email me at Craig.Morman@penskeautomotive.com. Thank you, Craig Morman Sales Manager Lexus San Diego
When i arrived my RX 350 was everything he said it was, no pressure & priced right. I was in & out of there in 1.30hrs. I received a follow up thank you... call the next day & mentioned a ding in the door, Glen said, bring it in. They fixed the ding for free, which i didn't expect as i bought used & gave me a free loaner car. Thank you again, Glen(Internet Sales Manager)!
Just purchased an IS300 from Joe Billones. What a great guy to work with! I usually don't like dealing with salespeople at dealerships but got lucky with... an honest, upfront, and patient guy. Thanks for taking care of us and working within our budget. Very solid communication throughout the process. We will be recommending all our friends and family to you!
Our family has bought 3 vehicles from this dealership and we’ve had an outstanding experience. See Joe Billiones. He’s sqaured away and will get the job... done right.
First of all, we loved my experience with Mr. Joe Billones. The genuine and polite way he talks and communicates makes us feel very comfortable during... the process. He is that kind of sales consultant that we would ever want to work with. We did a test drive with Joe, he was very funny and patient. He listens to us, knows what we want and doesn't make us feel pushy at all. The second day we went to another Lexus dealer for another test drive and we didn't enjoy the experience there at all, so we texted Joe back. He was very genuine and caring. He made the purchasing process easy and fast. Our experience with him was very pleasant and comfortable. Would 100% recommend Joe and Lexus to my friends. Plus, I love my IS 300 F Sport. Feels like it's the perfect car and brand to me.
Courtney is awesome. She helped get me some new wheels as fast as humanly possible. I also got Greta value for my trade in. Not only did I find my car... advisor for life, I also made a great friend. Do yourself a favor, and ask for Courtney at the Lexus Dealership.
Had a good experience buying a car from Jessica Zeigler. She actually made the experience fun which you can't always say. Jessica was very knowledgeable,... personable and I would recommend her to my friends.
I just leased my 2nd car from Lexus San Diego. Jessica Zeigler was amazing to deal with. She is very good at her job and her knowledge and expertise... is second to none. This was the 12th car I have either purchased and leased and by far the best experience I ever had. I recommend Jessica to everyone!
Staff have been very accommodating and all services and appointments were done or fulfilled as scheduled.