Reviews
Great selection Great Customer Service the entire staff was helpful the time spent was minimal. Hampstead Pre owned awesome place if looking for good car at a fair price
Great selection Great Customer Service the entire staff was helpful the time spent was minimal. Hampstead Pre owned awesome place if looking for good car at a fair price
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Philip, Thank you for your review! We're thrilled to hear you had a great experience with our selection and customer service. We're glad the staff was helpful and that you found a good car at a fair price. We appreciate your recommendation!
The car we purchased was advertised for under $15K (which is why we made the almost hour drive). After reading other reviews, I went back to look more closely at my paperwork and have discovered that they charged me $18,915 for the car, plus a $799 processing fee. I questioned the amount but they brushed me off, saying it was taxes and other fees though there is no itemized amount to show this. They forced me to finance $15,000 even though I put $5K down. I was told it would be more expensive if I paid for it all up front, though they did not give me any options for financing rates/banks. I asked about a veteran discount which they said they would include but they did not. Have had the car for a week and there are already mechanical issues. This dealership is shady and unethical. Do not buy your vehicle from them.
The car we purchased was advertised for under $15K (which is why we made the almost hour drive). After reading other reviews, I went back to look more closely at my paperwork and have discovered that they charged me $18,915 for the car, plus a $799 processing fee. I questioned the amount but they brushed me off, saying it was taxes and other fees though there is no itemized amount to show this. They forced me to finance $15,000 even though I put $5K down. I was told it would be more expensive if I paid for it all up front, though they did not give me any options for financing rates/banks. I asked about a veteran discount which they said they would include but they did not. Have had the car for a week and there are already mechanical issues. This dealership is shady and unethical. Do not buy your vehicle from them.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Rebecca, We’re sorry to hear about your concerns and appreciate you taking the time to share your feedback. We strive to provide clear and transparent information regarding pricing, fees, and financing options, and we regret if any part of your experience did not meet those expectations. Your comments regarding the breakdown of costs, financing terms, and discounts are important to us and will be reviewed internally. We’re also concerned to hear about the mechanical issues you’ve experienced so soon after your purchase. This is not the experience we want for our customers. Please contact us directly at 4436054902, so we can review your situation in detail and work toward a resolution. We value your business and would welcome the opportunity to address your concerns.
Hated the process of buying cars but Hampstead pre owned make it quick and easy!
Hated the process of buying cars but Hampstead pre owned make it quick and easy!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Magana, We appreciate your feedback regarding your recent car purchase. We are always striving to improve the car buying experience, and your comments are valuable to us. We are glad to hear that you found the process quick and easy.
Had an excellent experience with this dealership—customer service was outstanding specially thanks to kiran
Had an excellent experience with this dealership—customer service was outstanding specially thanks to kiran
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Jivan, We appreciate your feedback and are delighted to hear you had an excellent experience with our dealership. Kiran's outstanding customer service is something we are proud of, and we're glad he made your visit so positive. We strive to provide exceptional service to all our customers, and your kind words are a great encouragement. Thank you for recommending us!
Was a very good experience and a very nice person to talk about the car
Was a very good experience and a very nice person to talk about the car
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
William, thank you for your feedback! We're glad to hear you had a very good experience and that you found our team member to be nice to talk to about the car. We appreciate you taking the time to share your positive experience.
It was great working with Nemo and the finance team worked great with us. Looking forward to seeing you guys soon.
It was great working with Nemo and the finance team worked great with us. Looking forward to seeing you guys soon.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kon, thank you so much for your kind words! We're thrilled to hear that you had a great experience working with Nemo and the finance team. We appreciate your business and look forward to seeing you again soon.
Complete bait and switch. They try to get people in with low internet prices and then add a ton of hidden fees to raise the price of the car up. 500 dollar freight fee. 800 dealership fee and ANOTHER 2000 dollar fee on top of both of those. Complete waste of time. If you want to buy from a snake. Go here.
Complete bait and switch. They try to get people in with low internet prices and then add a ton of hidden fees to raise the price of the car up. 500 dollar freight fee. 800 dealership fee and ANOTHER 2000 dollar fee on top of both of those. Complete waste of time. If you want to buy from a snake. Go here.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Sonia, We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. Transparency is extremely important to us, and we never want anyone to feel surprised or misled during the buying process. The fees you mentioned — including freight and dealership fees — are standard in many vehicle transactions, but they should always be clearly explained upfront. It sounds like we may have fallen short in communicating that clearly, and for that, we sincerely apologize. We’d welcome the opportunity to review your visit in more detail and address your concerns directly. Please feel free to reach out to us at [contact info] so we can make this right. Thank you again for your feedback — it helps us improve.
Mo was very helpful and got us into a new truck with no fuss. Highly reccomend
Mo was very helpful and got us into a new truck with no fuss. Highly reccomend
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Brett, thank you for your feedback. We're glad Mo was able to help you find the right truck. We appreciate your recommendation and hope to see you again!
Mo was really quick to respond to my inquiries and was super accommodating; she even picked me up or arranged rides for me to and from the dealership when I didn’t have a way to get there. This was the second vehicle I bought from Hampstead Pre-Owned; the first vehicle lasted me 3years and would have kept going if it hadn’t been stolen and totaled, which was what brought me to H.P.O. for my second purchase. Mo made a difficult time much easier. They treat their customers like a priority and are eager to help even after the purchase is finished. I had a few minor issues just after purchasing my second vehicle, small things like the key fob needing a new battery and the front tag needing a bracket, and Kiran worked to get those issues resolved for me as quickly as possible at no extra cost to myself. My only complaints are, 1. that the vehicle I bought this time around was filthy and I had to clean it myself and because it wasn’t professionally cleaned there is a stench of old milk in the vehicle that I am working on fixing; there was dried milk caked onto seatbelts and crumbs and milk staining the seat upholstery. And, 2. that they ran my credit when I told them I was paying cash but this was likely a miscommunication and probably wont be most peoples’ experience anyway as most folks probably finance, so IF you plan on paying cash, just reiterate that you do not wish your credit to be run and it shouldn’t be a problem. Overall I have had pretty good experiences both times buying vehicles from Hampstead Pre-Owned. The staff have always been friendly and helpful and their vehicles seem to be in decent shape mechanically. I’m really pleased with the lifespan of the first car I bought from them. Time will tell if this second one holds up as well!
Mo was really quick to respond to my inquiries and was super accommodating; she even picked me up or arranged rides for me to and from the dealership when I didn’t have a way to get there. This was the second vehicle I bought from Hampstead Pre-Owned; the first vehicle lasted me 3years and would have kept going if it hadn’t been stolen and totaled, which was what brought me to H.P.O. for my second purchase. Mo made a difficult time much easier. They treat their customers like a priority and are eager to help even after the purchase is finished. I had a few minor issues just after purchasing my second vehicle, small things like the key fob needing a new battery and the front tag needing a bracket, and Kiran worked to get those issues resolved for me as quickly as possible at no extra cost to myself. My only complaints are, 1. that the vehicle I bought this time around was filthy and I had to clean it myself and because it wasn’t professionally cleaned there is a stench of old milk in the vehicle that I am working on fixing; there was dried milk caked onto seatbelts and crumbs and milk staining the seat upholstery. And, 2. that they ran my credit when I told them I was paying cash but this was likely a miscommunication and probably wont be most peoples’ experience anyway as most folks probably finance, so IF you plan on paying cash, just reiterate that you do not wish your credit to be run and it shouldn’t be a problem. Overall I have had pretty good experiences both times buying vehicles from Hampstead Pre-Owned. The staff have always been friendly and helpful and their vehicles seem to be in decent shape mechanically. I’m really pleased with the lifespan of the first car I bought from them. Time will tell if this second one holds up as well!
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- 4.0
- Does recommend this dealer
- Shopped for a used car
Hi Fally, thank you for sharing your feedback! We are glad to hear you had a positive experience with Mo and Kiran. We are always striving to improve, and we appreciate you bringing up the issues with the vehicle cleanliness and credit check. We will address these concerns internally. We are happy that you found the staff to be friendly and helpful and that the first vehicle you bought lasted so long. We hope to continue providing you with excellent service in the future.
Staff was very kind and helpful! Only thing is there are a lot of hidden fees added towards the total price of the car which made the end price $5k more than expected.
Staff was very kind and helpful! Only thing is there are a lot of hidden fees added towards the total price of the car which made the end price $5k more than expected.
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- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
R, thank you for sharing your positive feedback! We are delighted to hear that you had a great experience and appreciate you recommending our dealership. We strive to provide excellent service to all our customers, and we are glad we met your expectations. We hope to see you again soon.