Hampstead Pre-Owned

I don’t want to discredit anyone, but I would like to share my personal experience so others don’t go through the same trouble. Before visiting, I called twice and asked clearly about any additional fees besides the vehicle’s listed price and payment process. I was told the only extra charges were $499 for freight/shipping and a $799 dealer processing fee. However, when I arrived, there were several additional fees added that were never mentioned on the phone. Also, I learned that the price posted on the website only applies if you finance. If you want to pay cash, they add about $5,000 on top of the listed price. For example, a car listed at $32,000 ends up costing close to $40,000 with extra and hidden fees and no financing. I strongly recommend asking for all fees and payment conditions in writing before driving to the dealership. Unfortunately, I had a rough experience after driving 3 hours based on the information I was given.

Found a really great deal on a Truck that we had been shopping around for quite some time. Found the whole experience much better than expected. Roman, Kiran and Jason did an awesome and I will be definitely keeping my eye out for my next vehicle.

I had a great experience at this dealership. Roman was able to explain everything clearly and thoroughly, and I truly appreciate the time taken to help me. Kiran did an excellent job answering my questions about my extended warranty after I purchased the car and helped clarify everything for me. Thank you, Kiran—it’s been a pleasure buddy !

I had a great experience at this dealership. Roman explained everything clearly and thoroughly, and I truly appreciate the time taken to help me. Kiran did an excellent job answering my questions about my extended warranty after I purchased the car and helped clarify everything for me. Thank you, Kiran—it’s been a pleasure!

Great vibe with the sales team from start to finish. The old school small town dealership is very quaint as well

Excellente journée was to buy a car from them and the castemer service is amazing thank you for the advices and information I gather from them I really appreciate it

This dealership lives up to the sleazy reputation associated with used car sales and Mr Birdsong is an owner and allows it to happen. Look at all the negative reviews and the consistent pattern. They do the bait and switch with their pricing and then proclaim it's all in writing and displayed somewhere but they are not straightforward and transparent.

Hampstead Pre-Owned is not transparent nor honest. We went there because we did have a very good experience 5 years ago. My review is similar to October 26, 2025 review that is posted on here. So please read all of the negative reviews before wasting your time as we had some of the same experiences that I am now reading. The other reviewers seem to have similar issues and dishonesty as well from the certified check for our own financing to them trying to force people in various ways to run your credit to finance with them. For our situation, they knew we were bringing a check from our Bank as they even spoke to the Bank mid day because they had to correct their invoice for the car (originally written incorrect). Similar to what the reviewer stated on October 26, 2025 we were also told two different stories and negative feedback on our bank after driving an hour and then sitting there for nearly two hours. First, we were told that APLFCU stopped working with Hampstead Pre Owned. Then I was told that APLFCU was not good for the money and have bounced checks with them. We brought our own 3.9 financing and they continued to want us to finance through them or at least have a back up financing process. There words were "so that we have back up financing, if the certified cashiers check bounces." They were also not transparent in all of their fees the first time we looked at the car. Originally they say that the HPCO Certification is done for all of our customers when it is not you actually pay for it. We only returned from our original discussions on the vehicle because "they called us" and removed all of the unnecessary fees (10% for using your own financing and the HPCO certification charge, delivery fee since the car came from Westminster Toyota and not out of state). The locations where the car has been is located on CARFAX report if you are not aware. After wasting our time sitting there with our own financing, that they were well aware of, they unsuccessfully tried pushing us to allow them run the purchase through their financing to have back up because they believe the CERTIFIED CASHIERS check would bounce. As a family this is extremely insulting. Raquel tried to jump in the conversation and give the worst analogy of would I accept a person check from her. Of course, no. Then she continued to insult me and speak to me as if I was uneducated. All in front of the Customer Service Manager that I was speaking to outside. Raquel was extremely rude and then walked away while making nasty comments. The Customer Service Manager did nothing except ask me to leave the check and come back in a few days to pick up the car once they have officially cashed the check. There are too many dealerships around with lots of inventory to play games, insult and be disrespectful to customers. I did not read the reviews online as I previously 5 years ago had a good experience. The bad reviews on here are real so believe them.

Got a wonderful experience, thank u Kiran for making this entire experience memorable.highly recommend this dealery

El servicio que nos ofrecieron muy satisfactorio y rapidez, la atencion de Mo y Victoria fue muy cordial y durante el tramite de la venta del auto nos dieron alternativas muy favorables para darnos un buen deal. gracias por brindarnos su confianza en nuestra compra.