Reviews
Kyle was great to work with! Re-scheduled my...
Kyle was great to work with! Re-scheduled my appointment, and got the service done ahead of schedule. The internet scheduling did NOT have me on their schedule when I arrived the first time although I was confirmed by text message. Strange
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Marshall Clark, General Manager
Quick and Reliable
My parents have been going to this dealership for over 6 years. We have had over 4 cars with Larry Miller Surprise. Jerry is honestly the reason we come back here! He is not just a "Car Sales Man" He is a true friend to our family. We met him from buying our first car here
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Marshall Clark, General Manager
Took my grand Cherokee in, the oil pressure sensor went...
Took my grand Cherokee in, the oil pressure sensor went out as a result I needed that plus lifters and rocker arms. Had it back in 24 hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon! - Marshall Clark, General Manager
Have taken all of my 3 Jeeps here for service or recalls....
Have taken all of my 3 Jeeps here for service or recalls. Mike Queen has always been prompt in communication, professional, and knowledgeable. I will continue to bring my Jeeps here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Marshall Clark, General Manager
Great Service
Excellent service and very friendly staff. Overall very professional and very caring about your needs. I would recommend anyone to do business with you. Kim has to be one of the best at customer service and tops all the people I have dealt with on the phone. She is the greatest..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your wonderful review. We hope to work with you again soon! - Marshall Clark, General Manager
Bad customer service - did not get what we were promised...
Bad customer service - did not get what we were promised - Manager chews tobacco and drools all over himself while talking to customers. Called my husband a liar essentially and accused him of trying to scam services on a used vehicle when in fact we bought a BRAND new vehicle - they also messed up the registration process when we bought the vehicle -
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear about your experience at our dealership. I’d appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Marshall Clark, General Manager
New Purchase
All the team members I worked with or introduced to were very friendly it was great experience in buying only my second new Vehicle in 58 years. Jason and Mark worked together to make sure my visit was exceptional. Bright clean Dealership. Truck was my dream truck
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Marshall Clark, General Manager
Levi and his staff did an excellent job. Highly recommend...
Levi and his staff did an excellent job. Highly recommend their entire staff. Great price with high quality control. Extremely expedient and they also washed the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your wonderful review. We hope to work with you again soon! - Marshall Clark, General Manager
A MATCHLESS EXPERIENCE
The staff at Larry H Miller Chrysler Jeep Dodge Ram in Surprise, AZ is absolutely fantastic! They are very transparent with their intentions and extremely helpful in their explanations (i.e. knowledge of vehicles, financing, etc.). In comparison to my experience at other dealerships, LHM CJDR is matchless. They are personable and seemingly truly care about their customers. Kyle was very diligent in helping me find my dream car and made the beginning stages of my research a breeze. Jake's candor on pricing and outlining comparisons to additional vehicles and warranties in the market space helped me understand exactly what I was purchasing and the value I was receiving -- he is also an all around genuine person! Jorge, of the finance department, made what is usually the least enjoyable portion of purchasing (...sorry, Jorge), dare I say enjoyable! Very thorough and willing to work through the math, he added another level of care to my purchase that I do not believe I will see elsewhere. All in all, my experience was great and I would highly recommend LHM CJDR in Surprise, AZ to anyone in the market for a new vehicle. A big shout out to the staff for all their help!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Marshall Clark, General Manager
Went in for an oil change I was told it would take about...
Went in for an oil change I was told it would take about an hour. 55 minutes later my vehicle was done even cleaned and dryed. Staff was friendly and knowledgeable. I even walked outside and looked at vehicles salesperson asked if I needed help, but no pressure, I love that. I will continue to be a Larry H Miller Dodge customer as long as I receive great customer experience as I did yesterday. Thank you for the great service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Marshall Clark, General Manager
