Reviews
Outstanding
Mike prince was very good I would give him five stars he is the reason I go to dealer ship. Give a raise for doing a great service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jerry, we appreciate your business and Mike and the team look forward to serving you again soon! Marshall Clark, General Manager
easy to work with
I purchased a new Jeep Wrangler that I had found online, the salesman was very helpful, he sent me several pictures and answered all of my question quickly and thoroughly. When I arrived they had the Jeep ready and they did not try to pull anything funny, they gave me a fair trade in value and were pleasant thru the entire process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Larry H. Miller Chrysler Jeep Dodge Ram Surprise, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Marshall Clark, General Manager
A great experience at a dealership! Brandon was very...
A great experience at a dealership! Brandon was very helpful with finding a car my Fiancé and I both loved. I would recommend going to him to anyone looking for a new vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Sarah, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Brandon here at Larry H. Miller Chrysler Jeep Dodge Ram Surprise. Marshall Clark, General Manager
Amazing customer service!! Thank you Brandon for going...
Amazing customer service!! Thank you Brandon for going above and beyond to make my car buying process quick and effortless. Overall, it was the best experience I've ever had at a dealership. Thank you again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Larry H. Miller Chrysler Jeep Dodge Ram Surprise. We appreciate your business and hope to see you again soon! Marshall Clark, General Manager
Visited this LM Ram Dealer last week and had a terrible...
Visited this LM Ram Dealer last week and had a terrible experience with the service underwriter. He sold me an oil change package of 3 services not informing me they expire in 12 months. Because I only put 7K miles on my truck each year there’s no way I’d ever recoup my money. When I called to discuss he gave me the run around. I asked to talked to the service manager. We did come to an agreement of a refund. However no real apologies were extended. I felt that he just wanted to give me a refund and never see me again. Well that’s what you’ll get, along with all my friends and family that own Chrysler products.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Judd Kall, Service Manager, (623) 537-5053
Brandon was absolutely amazing. It was stress free, and...
Brandon was absolutely amazing. It was stress free, and he made us feel like family. Truly amazing experience, and we love our new Durango. Thank you so much Brandon 🙏
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Zach, so much for your excellent review! We are so glad that Brandon had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Marshall Clark, General Manager
Brandon is great to work with. Just purchased my second...
Brandon is great to work with. Just purchased my second vehicle with him. He goes above and beyond and is never pushy. Highly recommend him!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Larry H. Miller Chrysler Jeep Dodge Ram Surprise! Marshall Clark, General Manager
Breech of Privacy
I took my Jeep in to get an oil change. While it was there someone in the service department activated the Sirius Radio promotion of 3 free months. I was floored when I got the email stating I had activated the 3 month free trial. I called Sirius Radio and when I told them I never activated it, they showed on their records that Larry H. Miller activated it! WOW...REALLY! If I wanted Sirius Radio I'd activated it two years ago when I bought the Jeep. When I asked the dealership about it they acted like it was not a big deal! Yes it a free trial for 3 months, but that is not the point. The point is what gives them the right to sign me up without my permission? The fact that they were not at all concerned about it and that no one has followed up with me tells me alot. I would not recommend Larry H Miller Jeep in Surprise, AZ
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Judd Kall, Service Manager, (623) 537-5053
CUSTOMER SERVICE GREAT DID EVERY THING TO GET US THE BEST
iTS WAS GOOD, BUT WE CAME IN WITH A FLYER THAT SAID 90 DAYS WITHOUT PAYMENT, WE LOVE THE 2019 DODGE WHITE TRUCK, BUT THE BED OF THE TRUCK WAS ALL WITH PAINT SPOT AND DENTS. A LITTLE PAINT WOULD BEEN FINE, WIFE WAS NOT TOO HAPPY. NOW WE HAVE TO SPENT OUT OF POCKET FOR A COATING FOR THE BED, AND SOME SCATHER REAR DOOR TO THE BED AND SOME ON THE SIDE OF THE TRUCK.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to let us know how we are doing! Our customers are our top priority and your feedback is greatly appreciated. We are sorry to hear you weren't fully satisfied with your experience, and we would be happy to discuss this with you directly if you wouldn't mind reaching out to us. All of us at Larry H. Miller Chrysler Jeep Dodge Ram Surprise are glad to have you as a customer. Marshall Clark, General Manager
Kyle got me taken care of in a timely manner and advised...
Kyle got me taken care of in a timely manner and advised of any issues... advised of recommended services for future visit.... will work directly with Kyle on future visits Thanks Kyle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Larry H. Miller Chrysler Jeep Dodge Ram Surprise. We appreciate your business and hope to see you again soon! We'll pass these compliments on to Kyle. Marshall Clark, General Manager