Reviews
Had a problem with my 2016 Ram and took it into the...
Had a problem with my 2016 Ram and took it into the service department. I talked with Tom, problem was diagnosed quickly, and my truck was ready a day earlier than promised.!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Marshall Clark, General Manager
Had a great experience with the service department! Very...
Had a great experience with the service department! Very attentive and helpful. They were very busy but still gave great customer service! Explained the work they did and told me to follow up if the problem reoccurs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Marshall Clark, General Manager
Every time we go to Larry Miller Dodge the experience is...
Every time we go to Larry Miller Dodge the experience is excellent. Service writer Levi is so professional and makes us happy we purchased there.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Larry H. Miller Chrysler Jeep Dodge Ram Surprise. Marshall Clark, General Manager
Scarlett provide great customer service and awesome...
Scarlett provide great customer service and awesome advise during my Saturday service appointment. She provided regular updates and was took great care of the Durango bThank you Scarlett.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Larry H. Miller Chrysler Jeep Dodge Ram Surprise. Please don't hesitate to reach out if you need anything else. Marshall Clark, General Manager
Some good and somethings they need to improve on....
Some good and somethings they need to improve on. Technical issue missed. Personable, politeness, respect, friendliness well below average. Oddly their wash job missed badly on the windshield. I saw no sales people, but this review required I select one
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello there, it’s unfortunate to hear that your experience fell below your expectations. If there is anything we could have done to improve your visit, please give me a call at your earliest convenience. I hope to hear from you soon. - Judd Kall, Service Manager, (623) 537-5053
Scheduled maintenance and correction of two recall items.
Took vehicle in, they immediately commenced work and provided transportation back home for me. When vehicle was done they sent txt to inform me and provided transportation back to facility. When I arrived vehicle was ready, I was happy. No issues, no delays, thanks. Oh, one small error, the service center applied sticker reflects my mileage as 9972. My actual vehicle mileage at time of service was 4972. Thanks again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Larry H. Miller Chrysler Jeep Dodge Ram Surprise. Marshall Clark, General Manager
Surprise Ram makes me fill like I'm part of the family.
I came in around 8:30 A.M. and Jerry "The Jeep Guy" worked with me until almost 9:00 P.M to find the Truck I was looking for. They really have a great selection of trucks to choose from. And, their team is dedicated to customer satisfaction. They really were not happy until I was. I Came in looking for a SLT "Warlock" ended up buying a Ram Big Horn with everything I wanted. The price was GREAT to because my new Ram Big Horn came with more options than the SLT would have had. I was very impressed. I would recommend Surprise Ram to anyone. They really help take the stress out of the car buying experience. Happy Guy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Larry H. Miller Chrysler Jeep Dodge Ram Surprise! Marshall Clark, General Manager
spent 185 dollars on a new key to my jeep and the key...
spent 185 dollars on a new key to my jeep and the key does not work ,locked myself out at lake havasu due to the defective key i paid 185 dollars for . poor work manship hopefully this doesnt happen to anyone else and some sort of reimbursement is given due to the troubles ive been through over it
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Kyle and a wonderful team not only did my oil change they...
Kyle and a wonderful team not only did my oil change they also fixed a left hand driver door panel problem without any time wasted. Thank you all 10 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 Bob Barnes 2018 Dodge Charger
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that Kyle provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Larry H. Miller Chrysler Jeep Dodge Ram Surprise! Marshall Clark, General Manager
Quality people providing quality service. I purchased a...
Quality people providing quality service. I purchased a Ram 3500 dually. I am more than satisfied with the price and how represented to me. Excellent dealership.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nugent, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Congratulations on your new Ram3500! Thank you again for choosing Larry H. Miller Chrysler Jeep Dodge Ram Surprise, we look forward to having you as one of our valued customers for many more years to come! Marshall Clark, General Manager