Tom Bell Chevrolet

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4.5
(773 reviews)
Visit Tom Bell Chevrolet
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
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Service Sales
Monday 7:00am–5:00pm 9:00am–8:00pm
Tuesday 7:00am–5:00pm 9:00am–8:00pm
Wednesday 7:00am–5:00pm 9:00am–8:00pm
Thursday 7:00am–5:00pm 9:00am–8:00pm
Friday 7:00am–5:00pm 9:00am–8:00pm
Saturday 7:00am–2:00pm 9:00am–8:00pm
Sunday Closed 10:00am–6:00pm
New (909) 748-5610 (909) 748-5610
Used (909) 748-1973 (909) 748-1973
Service (909) 435-0635 (909) 435-0635

Inventory

See all 113 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 2019.
Tom Bell Chevrolet has been your #1 Chevrolet dealer serving Riverside San Bernardino Los Angeles and San Diego counties for over 20 years! We have a huge selection of over 300 new pre-owned and Certified Pre-Owned Chevrolet along our Tom Bell Chevrolet Custom vehicles connected with many other makes and models to choose from! We offer professional grade courtesy and efficient service to our guests! Visit Tom Bell Chevrolet for our VIP service today!
Close to where the 210 and 10 meet off Alabama Street in Redlands!

Service center

Phone number (909) 435-0635

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
7:00am–2:00pm
Sunday
Closed

Reviews

4.5
(773 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Tom bell is good

Anette the service writer made my experience so wonderful I can express how easy and stress free she made the process. The amenities at the lot are also very pleasant if you choose to wait there.

5.0

Customer

Dan Burris is very professional, knowledgeable, well organized & courteous.

Dealer response

Thanks for your perfect review, Mustafa! We're glad to hear that our team was professional, courteous, knowledgeable, and well-organized! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Tom Bell Chevrolet Team

5.0

Amazing!

Friendly employees and great customer service! My vehicle was completed sooner than I thought. Dan is great and very professional. I will be back for my next service!

Dealer response

Thanks for your perfect review, Crystal! We're glad to hear that our team was friendly and professional! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Tom Bell Chevrolet Team

1.0

***Freddy is a liar. Potential Buyers be aware***

We went to look at a Tahoe and met a really nice sales associate by the name of Jerry. He was very kind and patient throughout the whole process. It was now time to run numbers and he went to get the person for that part of the process. In comes Freddy. From the beginning this person seemed grumpy and unfriendly. The price was nowhere near where we said we wanted/needed it to be. I let him know that I understand how it works and I really don't want to do the back n forth and I handed him a form of my credit score (I just recently ran my credit and provided my credit score), this is my budget, and this is our absolute highest amount we wanted to go. I even gave him a Kelly blue book instant cash offer from a previous dealership for our trade in vehicle. The number he came back with was so ridiculous I honestly felt disrespected. This was less than half of the offer from the previous dealership. When we got there, we were told that they pay the top value for trade-ins. Ha. I told Freddy that we need to get this price somewhere much closer to the number of our budget I previously mentioned. He tried to tell me in a whisper that we can remove some of these extra options like he was cutting me a deal or giving me some special insider hook-up. It was for the Gap, Security Alarm, etc. These are options that every dealership tries to upsell you on. I told him; ok, I appreciate you trying to work with me on getting to the number we need the monthly payment to be at but the amount of the trade-in is significantly low, as the paper I gave him showed another dealership is willing to offer more than double. The sale price was priced much higher than the blue book value of the vehicle and still, not willing to bring it down a cent. He tried to tell me the dealership paid $35,000 for this vehicle that they have advertised for $36,900. I told him I have purchased many vehicles from dealerships and, so I know that most, if not all dealerships do not buy a vehicle for that much and only mark it up $1,900. I told him, I get the dealership has to make money, but please have respect for me by not lying to me. He said, oh...well, even if we paid less for it, we still have a bunch of things to do to it. Now, when we first met Freddy, he told me that today was his day off and he had to leave a party to come in and cover a shift because someone called off. Now, if Freddy was upset because he had to come in on his day off, maybe Freddy shouldn't be in this position. I felt like Freddy was not willing to work with us because he wanted to leave and go to his party. Now if that is the case, we should have had the opportunity to work with someone else, so we could have worked out a better deal and left with the vehicle. By this time, it was nearing closing time so this is more than likely the case because he wanted to leave as opposed to staying and doing all the closing paperwork for the sale. I am very disappointed in this particular dealership. I am going to make sure everyone who visits this dealership understands how you guys operate and know what to expect if they have any interaction with Freddy. I am going to share this on every website that I can ensuring word gets out. Buyers, please be aware that Freddy is not out to give you a deal. He is going to go back and forth pretending to work with you until he wears you out and you give up and just pay the highly marked up price they're going for to make as much commission they possibly can. I sincerely hope this helps other buyers and that this dealership does something with Freddy because I will never shop here again with this person working here and I highly suggest the same for other people contemplating purchasing a vehicle from you guys. This is a shame because I read many positive reviews and experiences others had here. They must not have had to deal with Freddy or Freddy didn't have a party to attend that day.

Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

1.0

***Freddy is a liar.

***Freddy is a liar. Potential Buyers be aware*** I know this is long but I wanted to cover our whole terrible experience (except for the nice salesman Jerry) Ok, so where do I start? So, we went to look at a Tahoe and met a really nice sales associate by the name of Jerry. He was very kind and patient throughout the whole process. We went through all the steps of preparing to buy the vehicle we were looking at. It was now time to run numbers and he went to get the person for that part of the process. In comes Freddy. From the beginning this person seemed grumpy and unfriendly. He walks up with the sheet and of course it has every upsell imaginable which is normal I guess. The price was nowhere near where we said we wanted/needed it to be. I get it, it is a dealership and it's time for the back and forth that I never look forward to dealing with. I let him know that I understand how it works and I really don't want to do the back n forth and I handed him a form of my credit score (I just recently ran my credit and provided my credit score), this is my budget, and this is our absolute highest amount we wanted to go. I even gave him a Kelly blue book instant cash offer from a previous dealership for our trade in vehicle. The number he came back with was so ridiculous I honestly felt disrespected. Again, I get it, this is a car dealership and you need to make money. I told him that the offer for our trade in was extremely low (less than half of the offer from the previous dealership). When we got there, we were told that they pay the top value for trade-ins. This was not the case. As a matter of fact, this was far from the case. When the negotiation was occurring, I told Freddy that we need to get this price somewhere much closer to the number of our budget I previously mentioned. He tried to tell me in a whisper that we can remove some of these extra options like he was cutting me a deal or giving me some special insider hook-up. It was for the Gap, Security Alarm, some Brake Safety Feature and Extended Warranty. These are options that every dealership tries to upsell you on. I told him; ok, I appreciate you trying to work with me on getting to the number we need the monthly payment to be at but the amount of the trade-in is significantly low, as the paper I gave him showed another dealership is willing to offer more than double. It was a big slap in the face. Also, he never once brought up lowering the price of the vehicle we are trying to purchase. Again, I understand that is not a tactic that dealerships do as they try to make the most money as possible. I brought this up to try and negotiate the high price of the vehicle down a bit. The sale price was priced much higher than the blue book value of the vehicle and still, not willing to bring it down a cent. He tried to tell me the dealership paid $35,000 for this vehicle that they have advertised for $36,900. I told him I have purchased many vehicles from dealerships and I used to work at a dealership as well, so I know that most, if not all dealerships do not buy a vehicle for that much and only mark it up $1,900. I told him, I get the dealership has to make money, but please have respect for me by not lying to me. He said, oh...well, even if we paid less for it, we still have a bunch of things to do to it. I told him, I don't appreciate being lied to. I told you from the beginning I have dealt with other dealerships who have lied to us and that's when we would leave. We appreciate honest dealerships, honest sales persons and honest managers. Now, when we first met Freddy, he told me that today was his day off and he had to leave a party to come in and cover a shift because someone called off. Now, if Freddy was upset because he had to come in on his day off, maybe Freddy shouldn't be in this position. I felt like Freddy was not willing to work with us because he wanted to leave and go to his party. Now if that is the case, we should have had the opportunity to work with someone else, so we could have worked out a better deal and left with the vehicle. By this time, it was nearing closing time so this is more than likely the case because he wanted to leave as opposed to staying and doing all the closing paperwork for the sale. He said, well I could work with the used car buyback department (or whatever that department was called, I can't remember) tomorrow and see if we can do something better. Maybe he should have led with that. I am very disappointed in this particular dealership. Yes, this is my first experience at this dealership, and it is going to be my last. I am going to make sure everyone who visits this dealership understands how you guys operate and know what to expect if they have any interaction with Freddy. I am going to share this on every website that I can ensuring word gets out. Buyers, please be aware that Freddy is not out to give you a deal. He's out to get you to pay the absolute most he can and make you think you are getting a deal when in actuality he is ripping you off. He is going to go back and forth pretending to work with you until he wears you out and you give up and just pay the highly marked up price they're going for to make as much commission they possibly can. I feel sorry for the salesmen and women who have to get this particular person involved in their sale as I'm sure it makes them uncomfortable and frustrated when their sale falls through. I sincerely hope this helps other buyers and that this dealership does something with Freddy because I will never shop here again with this person working here and I highly suggest the same for other people contemplating purchasing a vehicle from you guys. This is a shame because I read many positive reviews and experiences others had here. They must not have had to deal with Freddy or Freddy didn't have a party to attend that day. ***Freddy is a liar. Potential Buyers be aware*** I know this is long but I wanted to cover our whole terrible experience (except for the nice salesman Jerry) Ok, so where do I start? So, we went to look at a Tahoe and met a really nice sales associate by the name of Jerry. He was very kind and patient throughout the whole process. We went through all the steps of preparing to buy the vehicle we were looking at. It was now time to run numbers and he went to get the person for that part of the process. In comes Freddy. From the beginning this person seemed grumpy and unfriendly. He walks up with the sheet and of course it has every upsell imaginable which is normal I guess. The price was nowhere near where we said we wanted/needed it to be. I get it, it is a dealership and it's time for the back and forth that I never look forward to dealing with. I let him know that I understand how it works and I really don't want to do the back n forth and I handed him a form of my credit score (I just recently ran my credit and provided my credit score), this is my budget, and this is our absolute highest amount we wanted to go. I even gave him a Kelly blue book instant cash offer from a previous dealership for our trade in vehicle. The number he came back with was so ridiculous I honestly felt disrespected. Again, I get it, this is a car dealership and you need to make money. I told him that the offer for our trade in was extremely low (less than half of the offer from the previous dealership). When we got there, we were told that they pay the top value for trade-ins. This was not the case. As a matter of fact, this was far from the case. When the negotiation was occurring, I told Freddy that we need to get this price somewhere much closer to the number of our budget I previously mentioned. He tried to tell me in a whisper that we can remove some of these extra options like he was cutting me a deal or giving me some special insider hook-up. It was for the Gap, Security Alarm, some Brake Safety Feature and Extended Warranty. These are options that every dealership tries to upsell you on. I told him; ok, I appreciate you trying to work with me on getting to the number we need the monthly payment to be at but the amount of the trade-in is significantly low, as the paper I gave him showed another dealership is willing to offer more than double. It was a big slap in the face. Also, he never once brought up lowering the price of the vehicle we are trying to purchase. Again, I understand that is not a tactic that dealerships do as they try to make the most money as possible. I brought this up to try and negotiate the high price of the vehicle down a bit. The sale price was priced much higher than the blue book value of the vehicle and still, not willing to bring it down a cent. He tried to tell me the dealership paid $35,000 for this vehicle that they have advertised for $36,900. I told him I have purchased many vehicles from dealerships and I used to work at a dealership as well, so I know that most, if not all dealerships do not buy a vehicle for that much and only mark it up $1,900. I told him, I get the dealership has to make money, but please have respect for me by not lying to me. He said, oh...well, even if we paid less for it, we still have a bunch of things to do to it. I told him, I don't appreciate being lied to. I told you from the beginning I have dealt with other dealerships who have lied to us and that's when we would leave. We appreciate honest dealerships, honest sales persons and honest managers. Now, when we first met Freddy, he told me that today was his day off and he had to leave a party to come in and cover a shift because someone called off. Now, if Freddy was upset because he had to come in on his day off, maybe Freddy shouldn't be in this position. I felt like Freddy was not willing to work with us because he wanted to leave and go to his party. Now if that is the case, we should have had the opportunity to work with someone else, so we could have worked out a better deal and left with the vehicle. By this time, it was nearing closing time so this is more than likely the case because he wanted to leave as opposed to staying and doing all the closing paperwork for the sale. I am very disappointed in this particular dealership. Yes, this is my first experience at this dealership, and it is going to be my last. I am going to make sure everyone who visits this dealership understands how you guys operate and know what to expect if they have any interaction with Freddy. He is going to go back and forth pretending to work with you until he wears you out and you give up and just pay the highly marked up price they're going for to make as much commission they possibly can. This is a shame because I read many positive reviews and experiences others had here. They must not have had to deal with Freddy or Freddy didn't have a party to attend that day.

5.0

Great experience purchasing a new vehicle

Greatest experience I ever had at a dealership. Esau was a big help. I would purchase here again in the future.

Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tom Bell Chevrolet Team

1.0

Bait and switch

Poor communication from service advisor Brian! Wanted warranted transmission checked. But of course they found other performance issues. They badgered for repairs claiming this would determine the transmission issue. They keep vehicle for 7 day and I had to call for updates. Only when they wanted to do $1700 of repairs did they call and communicate. Would not recommend this service Dept. They find issue on vehicle and try to scare you in repairing. Typical bait and switch. Beware!

Dealer response

Thank you for sharing this review regarding your experience with us. We would like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Tom Bell Chevrolet Team

5.0

Satisfied Chevy owner

I'll never go to any other dealer or anyone in service as long as Dan is at Tom Bell. He makes a stressful situation better and easier to handle. He makes sure that you understand everything that needs to be done and what is happening. Dan cares about you and your vehicle. Thank you Tom Bell for having an employee as great as Dan , Dan is the best!

Dealer response

Robert, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, easy to handle, and attentive customer service and will be ecstatic to hear that you left Tom Bell Chevrolet satisfied. We are very appreciative of your 5-star review We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Sincerely, Tom Bell Chevrolet Team

5.0

Danielle customer

Staff was very helpful, great communication and made the whole repair process simple.

Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tom Bell Chevrolet Team

5.0

gaj7702@aol.com

My 2018 Volt's infotainment touch screen went crazy, making phone calls, tuning in random radio or satellite stations, and setting such that I found I needed to speak French or Spanish. Keeping the story short, a Tom Bell tech successfully diagnosed the problem and installed a replacement part. Now I don't call my brother in Iowa three times in one trip, say. Great customer service all around, appreciated the rides home to wait and being informed as to progress. This is how to run a successful business -- customer service done right.

Dealer response

Thank you for taking the time to write this review, Gary! Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Tom Bell Chevrolet Team

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