Reviews
I've been having my Chevy Tahoe Serviced by Tom Bell for
I've been having my Chevy Tahoe Serviced by Tom Bell for years and have recently have had the pleasure of working with Brian Benson. Brian is very knowledgeable and helpful when it comes to servicing and advise for my vehicle. He has great communication skills, he always keeps me in the loop, and his customer service is top notch! I'd definitely recommend Brian to anyone looking to get their GM vehicle serviced. He is honest, up front, and helpful.
I've been having my Chevy Tahoe Serviced by Tom Bell for
I've been having my Chevy Tahoe Serviced by Tom Bell for years and have recently have had the pleasure of working with Brian Benson. Brian is very knowledgeable and helpful when it comes to servicing and advise for my vehicle. He has great communication skills, he always keeps me in the loop, and his customer service is top notch! I'd definitely recommend Brian to anyone looking to get their GM vehicle serviced. He is honest, up front, and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Travis, for your fantastic review of Tom Bell Chevrolet! We're thrilled to hear about your positive experiences with Brian and the exceptional service he provides for your Chevy Tahoe. It's great that you appreciate his communication and honesty. We truly value your recommendation! Looking forward to seeing you again for your next service. Sincerely, Tom Bell Chevrolet Team
This dealer advertises very low prices on CARS.
This dealer advertises very low prices on CARS.COM then adds thousands of dollars in dealer add-ons and invented rebates that nobody can qualify for. Avoid this place like the plague! My complaint to Cars.com is being investigated. Don't be conned by these scammers!
This dealer advertises very low prices on CARS.
This dealer advertises very low prices on CARS.COM then adds thousands of dollars in dealer add-ons and invented rebates that nobody can qualify for. Avoid this place like the plague! My complaint to Cars.com is being investigated. Don't be conned by these scammers!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.
A part needed replacing.
A part needed replacing. It took longer than expected but my staff member Dan was communicative during the process and gave me a complimentary courtesy car since it was taking so long.
A part needed replacing.
A part needed replacing. It took longer than expected but my staff member Dan was communicative during the process and gave me a complimentary courtesy car since it was taking so long.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review! We're glad to hear that Dan provided excellent communication throughout your service experience at Tom Bell Chevrolet. We appreciate your understanding regarding the time it took for the part replacement and are happy you enjoyed the courtesy car. We look forward to seeing you again for your future needs! Sincerely, Tom Bell Chevrolet Team
I dropped my car off on friday and received a phone call
I dropped my car off on friday and received a phone call from the receptionist and asked me if i was going to show up for my appt and i said please check with your service manager because my car was dropped off friday and she continued to tell me my car was not there and asked me if i dropped it off somewhere else. Now keep in mind this is my first experience with this dealership. She left the line and came back and again told me my car was not there. I asked her to go physically check and came back again and said its not there. At that time i asked for the service manager and he came on the phone and said yes we have your vehicle. This is not a good feeling when this is a new dealership for me.. i brought my 2021 corvette that i just bought and spent a lot of money on. Then when i come to pick up my vehicle the service agent Hayley told me i had a scratch on my car and i know for a fact i brought my vehicle in with no scratches i had the car for two weeks. Then when she followed up with me tried to tell me i brought the car in with the scratch and i feel extremely over whelmed and taken advantage of. I then followed up next day with her and asked for a managers number and she gave me Jeremys number and i called and left him a vm and followed up with Hayley asking for him to call me and this never happened. I called again today and left another vm with Jeremy. At this point i want my money back and i will never come back or refer this dealership to anyone.
I dropped my car off on friday and received a phone call
I dropped my car off on friday and received a phone call from the receptionist and asked me if i was going to show up for my appt and i said please check with your service manager because my car was dropped off friday and she continued to tell me my car was not there and asked me if i dropped it off somewhere else. Now keep in mind this is my first experience with this dealership. She left the line and came back and again told me my car was not there. I asked her to go physically check and came back again and said its not there. At that time i asked for the service manager and he came on the phone and said yes we have your vehicle. This is not a good feeling when this is a new dealership for me.. i brought my 2021 corvette that i just bought and spent a lot of money on. Then when i come to pick up my vehicle the service agent Hayley told me i had a scratch on my car and i know for a fact i brought my vehicle in with no scratches i had the car for two weeks. Then when she followed up with me tried to tell me i brought the car in with the scratch and i feel extremely over whelmed and taken advantage of. I then followed up next day with her and asked for a managers number and she gave me Jeremys number and i called and left him a vm and followed up with Hayley asking for him to call me and this never happened. I called again today and left another vm with Jeremy. At this point i want my money back and i will never come back or refer this dealership to anyone.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fast, friendly, and phenomenal experience every time I
Fast, friendly, and phenomenal experience every time I visit! Whether if I?m calling to make an appointment or show up unannounced I?m welcomed and offered services that meet my needs.
Fast, friendly, and phenomenal experience every time I
Fast, friendly, and phenomenal experience every time I visit! Whether if I?m calling to make an appointment or show up unannounced I?m welcomed and offered services that meet my needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Ricky! We're thrilled to hear that you consistently have a fast, friendly, and phenomenal experience at Tom Bell Chevrolet. Our team is always here to ensure your needs are met, whether you call or stop by. We appreciate your kind words and look forward to seeing you again soon! Sincerely, Tom Bell Chevrolet Team
I had a great experience with my service advisor Dan.
I had a great experience with my service advisor Dan. He was always available and helped me throughout the entire process. Dan was extremely professional and made the process quick and easy. I would recommend Tom Bell service department to anyone. Thank you, Scott Moss
I had a great experience with my service advisor Dan.
I had a great experience with my service advisor Dan. He was always available and helped me throughout the entire process. Dan was extremely professional and made the process quick and easy. I would recommend Tom Bell service department to anyone. Thank you, Scott Moss
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Scott! We’re thrilled to hear about your great experience with Dan at Tom Bell Chevrolet's service department. It's wonderful to know he was there for you and made the process smooth and efficient. We truly appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Tom Bell Chevrolet Team
I want say Ty to all the team helped me my fiancé get
I want say Ty to all the team helped me my fiancé get into new suv , they went above and beyond much like other dealerships most of all Ty , Peter H! All helped when being hopeless on purchase of new vehicle Tombell made it happen! Will definitely recommend these guys for any service ! Ty again
I want say Ty to all the team helped me my fiancé get
I want say Ty to all the team helped me my fiancé get into new suv , they went above and beyond much like other dealerships most of all Ty , Peter H! All helped when being hopeless on purchase of new vehicle Tombell made it happen! Will definitely recommend these guys for any service ! Ty again
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Manny, for the kind words and for choosing Tom Bell Chevrolet! We're thrilled to hear about your positive experience with our team, especially with Ty and Peter H. We're here to go above and beyond for our customers, and we're glad we could make your SUV purchase a reality. Don't hesitate to reach out if you need anything in the future, and thank you for recommending us. Safe travels in your new vehicle! - Tom Bell Chevrolet
Never again
Truck was dropped off at 9 am for a due bill which included detailing, a second key, and a driver side mirror replacement. Approximately 3 pm I asked about the status of my truck and was informed that it would not be available until noon the next day. I was promised same day if I dropped off in the morning. I then asked when did the truck get to the detailers. I was informed it was there at 2 pm. Why would I schedule and be promised an appointment at 9 with same day return if my truck is going to sit in the lot? A key is estimated 30 mins to program and cut, I?ll give the service team a hour for a mirror even though that is more than enough time. If I schedule an appointment and miss it then I have to reschedule but your service department can sit on their job and everything is supposed to be okay? By far the worst service. I will not be going back to Tom bell for any scheduling of services or to purchase a vehicle. You have a terrible reputation when it comes to your ratings and I was like you know what let me give them a chance and sure enough, your dealership lives up to the xxxx poor reviews. I will highlight that Chance and Duran (I believe is how you spell it) is excellent but other than that, you either need to train, motivate, or replace your employees. And yes this review will be going other places as well!
Never again
Truck was dropped off at 9 am for a due bill which included detailing, a second key, and a driver side mirror replacement. Approximately 3 pm I asked about the status of my truck and was informed that it would not be available until noon the next day. I was promised same day if I dropped off in the morning. I then asked when did the truck get to the detailers. I was informed it was there at 2 pm. Why would I schedule and be promised an appointment at 9 with same day return if my truck is going to sit in the lot? A key is estimated 30 mins to program and cut, I?ll give the service team a hour for a mirror even though that is more than enough time. If I schedule an appointment and miss it then I have to reschedule but your service department can sit on their job and everything is supposed to be okay? By far the worst service. I will not be going back to Tom bell for any scheduling of services or to purchase a vehicle. You have a terrible reputation when it comes to your ratings and I was like you know what let me give them a chance and sure enough, your dealership lives up to the xxxx poor reviews. I will highlight that Chance and Duran (I believe is how you spell it) is excellent but other than that, you either need to train, motivate, or replace your employees. And yes this review will be going other places as well!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, Tom Bell Chevrolet Team
Tom Bell Chevrolet service experience
Brought in my newly purchased vehicle for a repair that was on my due bill to be welcomed in and insured they will handle the job carefully. Turns out that the hood scoop on the truck is made of plastic and it will need to be ordered painted and installed and scheduled for a later time. Damon and staff in service have been great.
Tom Bell Chevrolet service experience
Brought in my newly purchased vehicle for a repair that was on my due bill to be welcomed in and insured they will handle the job carefully. Turns out that the hood scoop on the truck is made of plastic and it will need to be ordered painted and installed and scheduled for a later time. Damon and staff in service have been great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words, Carrillo,. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Tom Bell Chevrolet, we value our customers and we look forward to seeing you down the road. Sincerely, Tom Bell Chevrolet Team
Tom Bell Chevrolet
My experience is awesome. Every time I bring in my vehicle to get serviced I know it will be in good hands with Dan Burrus the best service advisor by far..
Tom Bell Chevrolet
My experience is awesome. Every time I bring in my vehicle to get serviced I know it will be in good hands with Dan Burrus the best service advisor by far..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nery, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Dan does for Tom Bell Chevrolet and our customers. Hope to see you again soon! Sincerely, Tom Bell Chevrolet Team