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Guaranty Chevrolet

(698 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
New (714) 352-4454 (714) 352-4454
Used (714) 881-0032 (714) 881-0032
Service (714) 656-2092 (714) 656-2092

Reviews

(698 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Guaranty Chevrolet from DealerRater.

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Great customer service.

Great customer service. Sales person that helped me was very helpful and made the process very easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Martin was attentive to my needs, ensuring that I felt

Martin was attentive to my needs, ensuring that I felt comfortable and informed throughout the entire process. Their approachable demeanor and commitment to customer satisfaction made the experience not only efficient but also enjoyable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Brought my car to replace my brakes, and after the

Brought my car to replace my brakes, and after the supposed repair, my brakes didn't feel right. I brought this issue to the service advisor's attention. Advisor stated that they would replace my brakes again "for customer satisfaction." Unfortunately, however, the same issues continued to happen. I brought the car back again and was told they didn't know what was causing the issue and returned my car to me without fixing the issue (car shook very badly when I used the brakes). Today, I took my car to an i dependent mechanic and was informed that the dealership service never changed my rotors when they replaced my brakes!! Also, last Friday I called the Advisor because my tire sensor had turned on even though my tires weren't low. The advisor did not pick up my call and despite leaving a message, no Advisor has returned my call in over a week. I am very disappointed by the lack of professionalism this dealership service center has demonstrated and feel like I paid for a service that was not fully or properly performed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have enjoyed the staff at Guaranty for over 30 years.

I have enjoyed the staff at Guaranty for over 30 years. All are pleasant, knowledgeable and very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Took 5 days to get my car fixed for simple repair not

Took 5 days to get my car fixed for simple repair not planning to go back anymore

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Found exactly what I was looking for & Casey was easy to

Found exactly what I was looking for & Casey was easy to work with getting my new car!! Clean & friendly dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Erika in the service department was very helpful with

Erika in the service department was very helpful with your dash camera installation and nice

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service.

Great service. Made the entire transaction very easy. The entire team went out of their way to make sure I was satisfied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a wonderful experience at this dealership.

I had a wonderful experience at this dealership. The staff was friendly and very efficient

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Smooth leasing experience with Guaranty again and Brian

Smooth leasing experience with Guaranty again and Brian Lax was easy to work with. No surprises from quoted offer and the car was detailed nicely at delivery.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.