Reviews
Great customer service.
Great customer service. Sales person that helped me was very helpful and made the process very easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Martin was attentive to my needs, ensuring that I felt
Martin was attentive to my needs, ensuring that I felt comfortable and informed throughout the entire process. Their approachable demeanor and commitment to customer satisfaction made the experience not only efficient but also enjoyable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brought my car to replace my brakes, and after the
Brought my car to replace my brakes, and after the supposed repair, my brakes didn't feel right. I brought this issue to the service advisor's attention. Advisor stated that they would replace my brakes again "for customer satisfaction." Unfortunately, however, the same issues continued to happen. I brought the car back again and was told they didn't know what was causing the issue and returned my car to me without fixing the issue (car shook very badly when I used the brakes). Today, I took my car to an i dependent mechanic and was informed that the dealership service never changed my rotors when they replaced my brakes!! Also, last Friday I called the Advisor because my tire sensor had turned on even though my tires weren't low. The advisor did not pick up my call and despite leaving a message, no Advisor has returned my call in over a week. I am very disappointed by the lack of professionalism this dealership service center has demonstrated and feel like I paid for a service that was not fully or properly performed.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I have enjoyed the staff at Guaranty for over 30 years.
I have enjoyed the staff at Guaranty for over 30 years. All are pleasant, knowledgeable and very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Took 5 days to get my car fixed for simple repair not
Took 5 days to get my car fixed for simple repair not planning to go back anymore
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Found exactly what I was looking for & Casey was easy to
Found exactly what I was looking for & Casey was easy to work with getting my new car!! Clean & friendly dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Erika in the service department was very helpful with
Erika in the service department was very helpful with your dash camera installation and nice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service.
Great service. Made the entire transaction very easy. The entire team went out of their way to make sure I was satisfied
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a wonderful experience at this dealership.
I had a wonderful experience at this dealership. The staff was friendly and very efficient
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Smooth leasing experience with Guaranty again and Brian
Smooth leasing experience with Guaranty again and Brian Lax was easy to work with. No surprises from quoted offer and the car was detailed nicely at delivery.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
