Bill Jacobs MINI

Mitch is an incredible service advisor. He’s always so kind and genuine, and he takes the time to thoroughly explain everything to me so I feel completely informed about my car.

Mitch really helped my Mom and I out with an emergency fix for our Mini Countryman. He made a stressful time easy!

Mitch was pleasant and informative to deal with. They send a video of their inspection which was helpful to see what they are talking about. They finished my car in one day and there was a lengthy list of services I needed. I definitely recommend them!

Mitch in Service at MINI Cooper is absolutely outstanding! He always goes above and beyond to make sure everything is taken care of quickly and thoroughly. He’s incredibly knowledgeable, professional, and genuinely super nice to work with. Every visit is smooth and stress-free because of him. It’s rare to find someone who consistently delivers this level of customer service. Highly recommend asking for Mitch if you’re bringing your MINI in for service — you won’t be disappointed!

We love and appreciate this dealership very much. What makes us appreciate it so much is outstanding Mitch Shefveland! We have worked with Mitch for several years now. He is top notch, professional, kind, honest, and honorable. He remembers us and he looks out for us (as well as our car), and he cares for us like a friend. He never pressures us, but he had a deep understanding about cars and helps us to understand the importance of certain things needing to be done. He has beautifully taken care of us with integrity and honor, and he has never steered us wrong. What an outstanding reflection on the Bill Jacobs company Mitch is. We highly recommend Bill Jacob’s Mini and Mitch Shefveland.

Mitch is exceptional as is your service department and I always k ow everything will be done perfectly.

They didn't try to push me into services that weren't needed, Mitch was great to work with, and the work was done quickly. The cost, however, was crazy. $850 for annual vehicle inspection, air filters, and coolant flush. And on top of that already high price, they have the nerve to charge a fee for using a card. You're already overcharging me, and then you decide to get greedy and charge me a fee for sobering that's just normal overhead. Not cool. I was asked if I would recommend this dealership as part of the review. I wish I could say "maybe" because the only reason I would is if you're buying a new vehicle and/or you don't have an issue with how much they charge for service and their billing practices.

It's funny, but my service rep, Mitch Shefveland,mentioned that it was extremely busy here yesterday .. I dont think I've ever been here when it isn't calm, welcoming and professional. In 9 years of my Mini relationship, it has always been a very stress free experience, no huge surprises, and very inviting waiting room. Thanks Mitch for making car care so easy.

Always a wonderful experience! A very warm and relaxing environment. The entire team provides outstanding service. My Service Advisor, Mitch, is top notch and has helped me for several years.

Thank you for taking care of the car, and making sure that my car needs were met and not making me feel pressured about what needs were needed. And the urgency of some items. Thank you Mitchell