Bill Jacobs MINI

We love and appreciate this dealership very much. What makes us appreciate it so much is outstanding Mitch Shefveland! We have worked with Mitch for several years now. He is top notch, professional, kind, honest, and honorable. He remembers us and he looks out for us (as well as our car), and he cares for us like a friend. He never pressures us, but he had a deep understanding about cars and helps us to understand the importance of certain things needing to be done. He has beautifully taken care of us with integrity and honor, and he has never steered us wrong. What an outstanding reflection on the Bill Jacobs company Mitch is. We highly recommend Bill Jacob’s Mini and Mitch Shefveland.

Mitch is exceptional as is your service department and I always k ow everything will be done perfectly.

They didn't try to push me into services that weren't needed, Mitch was great to work with, and the work was done quickly. The cost, however, was crazy. $850 for annual vehicle inspection, air filters, and coolant flush. And on top of that already high price, they have the nerve to charge a fee for using a card. You're already overcharging me, and then you decide to get greedy and charge me a fee for sobering that's just normal overhead. Not cool. I was asked if I would recommend this dealership as part of the review. I wish I could say "maybe" because the only reason I would is if you're buying a new vehicle and/or you don't have an issue with how much they charge for service and their billing practices.

It's funny, but my service rep, Mitch Shefveland,mentioned that it was extremely busy here yesterday .. I dont think I've ever been here when it isn't calm, welcoming and professional. In 9 years of my Mini relationship, it has always been a very stress free experience, no huge surprises, and very inviting waiting room. Thanks Mitch for making car care so easy.

Always a wonderful experience! A very warm and relaxing environment. The entire team provides outstanding service. My Service Advisor, Mitch, is top notch and has helped me for several years.

Thank you for taking care of the car, and making sure that my car needs were met and not making me feel pressured about what needs were needed. And the urgency of some items. Thank you Mitchell

Great customer service Great, customer service. Great customer service great customer service. Great customer service.

Elgan was an excellent and knowledgeable salesperson, and Ali showed me all the bells and whistles! Great team and buying experience!

The service department at Bill Jacobs Mini is top notch. Scheduling is very straightforward and you get to talk to a real person right away. I am always excited when I learn that Mitch Shefveland will be our service advisor. He is very knowledgeable about the Mini and gives great advice about the services needed.

I purchased my Mini in 2016, which is when I first met my service expert, Mitchell Shefveland. Since then, Mitchell has been instrumental in making sure my Mini Cooper runs at its best. He’s professional, knowledgeable, and always provides excellent recommendations. Beyond that, he’s incredibly understanding and genuinely kind. Visiting Mitchell feels like walking into Cheers—where everyone knows your name. He’s truly one of the most personable people I’ve ever met.