New 877-727-0518 Dealer Website
Used 877-696-9564 Email Dealer
Service 877-756-1550

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.7
Average based on 67 reviews
  • Best car buying experience!!!

    This is my second purchase from Bill Jacobs and it was by far the best experience I've had buying a car! My sales associate, Dana, was fun and hel...

    Dealer Response

    Zola, Thank you for your great review! We are happy to hear that Dana was able to provide you with excellent service. Please come visit us again s...


    Show Full Review

    This is my second purchase from Bill Jacobs and it was by far the best experience I've had buying a car! My sales associate, Dana, was fun and helpful! She loves the cars and it showed! Dana was friendly and laid-back and made the whole process enjoyable unlike most times when you spend all day at the dealership and you've been left unhappy and worn out. Matt, the financial guy, was informative, helpful, and very pleasant to work with. Overall, I would definitely recommend Bill Jacobs MINI to anyone looking to purchase the most fun and exhilarating car there is!!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Zola, Thank you for your great review! We are happy to hear that Dana was able to provide you with excellent service. Please come visit us again soon! -Drew Martino


    Hide Full Review
  • 2013 Mini Buy Review

    I recently purchased a 2013 MINI Cooper S and couldn't have asked for a better experience. I worked with Kyle Esler and he was great. I looked at...

    Dealer Response

    Bob H., thank you for your review! We're happy to hear that Kyle was able to take great care of you.


    Show Full Review

    I recently purchased a 2013 MINI Cooper S and couldn't have asked for a better experience. I worked with Kyle Esler and he was great. I looked at three different cars, test drove all three, and had a hassle free price negotiation. Great car, great salesman, and great dealership. Thanks!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bob H., thank you for your review! We're happy to hear that Kyle was able to take great care of you.


    Hide Full Review
  • Good buying experience

    Large inventory of cars and we were able to test drive several Minis without the salesperson accompanying us - which was a big help in our select...

    Dealer Response

    cint210, thank you for your feedback! We're happy to hear that our sales team was able to provide you with an excellent experience. Enjoy your MIN...


    Show Full Review

    Large inventory of cars and we were able to test drive several Minis without the salesperson accompanying us - which was a big help in our selection process. Our salesperson Alex was knowledgeable; the delivery process was good thanks to another knowledgeable associate, Vince. Our only issue was with an understaffed finance department on the day of our purchase (after the July 4th holiday weekend) which required us to wait over an hour. We decided to return another day to sign the papers and take delivery.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    cint210, thank you for your feedback! We're happy to hear that our sales team was able to provide you with an excellent experience. Enjoy your MINI! - Drew Martino


    Hide Full Review
  • Service review at Bill Jacobs Mini in Napervile Il

    I like to do my own mini repairs but was stuck; I had some problem error codes I could not diagnose. The team at Bill Jacobs found the problem, r...

    Dealer Response

    Tony Beck, thank you for your review. We're happy to hear our service team took excellent care of you! - Drew Martino


    Show Full Review

    I like to do my own mini repairs but was stuck; I had some problem error codes I could not diagnose. The team at Bill Jacobs found the problem, repaired it and took the time to explain what was needed. They even explained some other problems and recommended how I could fix it on my own. I did and it worked great. Mitch, my service manager, and Mike, my assigned mechanic were both polit and professional.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tony Beck, thank you for your review. We're happy to hear our service team took excellent care of you! - Drew Martino


    Hide Full Review
  • Exceptional service. Very helpful and knowledgeabl

    Service representative by the name of Kyle was very helpful and knowledgeable. His service was exceptional.

    Dealer Response

    Bob, Thank you for taking the time to leave our service team your feedback. We appreciate the kind words and look forward to seeing you again. -Dr...


    Show Full Review

    Service representative by the name of Kyle was very helpful and knowledgeable. His service was exceptional.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bob, Thank you for taking the time to leave our service team your feedback. We appreciate the kind words and look forward to seeing you again. -Drew Martino


    Hide Full Review
  • Easy buy

    Walk in see the cars the one we love the one we can afford, no pressure, walk away with the perfect choice; Mini Cooper Clubman. Drove the car 100...

    Dealer Response

    Gaetan, We are happy to hear that we provided you with a hassle free buying experience and that you love your new MINI! Enjoy your new car :) -Dre...


    Show Full Review

    Walk in see the cars the one we love the one we can afford, no pressure, walk away with the perfect choice; Mini Cooper Clubman. Drove the car 100 miles or so combining Chicago traffic, interstate madness, and suburbia. This is best small car I ever drove. Better than VW Golf and Jetta GT, better the Ford Fusion, Toyota RV-4, Saturn SC2. etc. Economy and performance go side by side without sacrificing comfort and quietness. Give it a try... it is much better then what they say.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gaetan, We are happy to hear that we provided you with a hassle free buying experience and that you love your new MINI! Enjoy your new car :) -Drew Martino


    Hide Full Review
  • Great sale experience

    Kristin was awesome, got the car that I was looking for, negotiation was practically done via e mail (2 emails) the sale was not pushed on me = gr...


    Show Full Review

    Kristin was awesome, got the car that I was looking for, negotiation was practically done via e mail (2 emails) the sale was not pushed on me = great experience from the sale side. With the finances is different story, before you sign look at all the numbers couple of times ask all the questions, do not rush, get all the deal papers and the final price you agree to from the sale deal with you and compere with the financial papers. Do not trust the financial guy 100%.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Mini Cooper

    Dana H is great to work with @ Bill Jacobs! Buying was made easy. I love my mini!

    Dealer Response

    Nan Fran, Thank you for your great review! We are happy to hear that Dana was able to provide you with excellent service. Please come visit us aga...


    Show Full Review

    Dana H is great to work with @ Bill Jacobs! Buying was made easy. I love my mini!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nan Fran, Thank you for your great review! We are happy to hear that Dana was able to provide you with excellent service. Please come visit us again soon!


    Hide Full Review
  • A great experience

    We bought our first Mini, a 2016 Mini Cooper S Hardtop 4 door from Bill Jacobs. The Advisor Rachel Luginsky made the whole process easy and pleasa...

    Dealer Response

    Efrain & Rocio Hernandez, We are happy to hear that you rated our buying process a 5. We hope you are enjoying your new MINI! -Drew Martino


    Show Full Review

    We bought our first Mini, a 2016 Mini Cooper S Hardtop 4 door from Bill Jacobs. The Advisor Rachel Luginsky made the whole process easy and pleasant. All of the staff has a very friendly attitude. Ms. Luginsky's knowledge and understanding was a big plus. If you are in the market for a Mini, Bill Jacobs is the place!!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Efrain & Rocio Hernandez, We are happy to hear that you rated our buying process a 5. We hope you are enjoying your new MINI! -Drew Martino


    Hide Full Review
  • Wonderful experience!

    Wonderful team, great experience! Thank you Dana, Ronny, and Matt!

    Dealer Response

    Mary Beth, Thank you for taking the time to leave our sales team your feedback. We appreciate the kind words. Drew Martino


    Show Full Review

    Wonderful team, great experience! Thank you Dana, Ronny, and Matt!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary Beth, Thank you for taking the time to leave our sales team your feedback. We appreciate the kind words. Drew Martino


    Hide Full Review